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'Greeted with Smiles' explores the circumstances facing new American immigrants, using the music of the Bukharian Jews to gain entrance into their community and their culture. Author Evan Rapport investigates the transformation of Bukharian identity through an examination of corresponding changes in its music, focusing on three of these distinct but overlapping repertoires - maquom, Jewish religious music and popular music.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Just try not to smile! A positively inspiring picture book from the creator of the Caldecott Honor–winning Interrupting Chicken. Because Amelia smiles as she skips down the street, her neighbor Mrs. Higgins smiles too, and decides to send a care package of cookies to her grandson Lionel in Mexico. The cookies give Lionel an idea, and his idea inspires a student, who in turn inspires a ballet troupe in England! And so the good feelings that started with Amelia’s smile make their way around the world, from a goodwill recital in Israel, to an impromptu rumba concert in Paris, to a long-awaited marriage proposal in Italy, to a knitted scarf for a beloved niece back in New York. Putting a unique spin on "what goes around comes around," David Ezra Stein’s charmingly illustrated story reminds us that adding even a small dose of kindness into the world is sure to spur more and more kindness, which could eventually make its way back to you!
Audrey "Sunshine" Monke, mother of five and camp owner-director, shares nine powerful parenting techniques-inspired by the research-based practices of summer camp-to help kids thrive and families become closer. Research has proven that kids are happier and gain essential social and emotional skills at camp. A recognized parenting expert, Audrey Monke distills what she's learned from thousands of interactions with campers, camp counselors, and parents, and from her research in positive psychology, to offer intentional strategies parents can use to foster the benefits of camp at home. Our screen-obsessed, competitive society makes it harder than ever to raise happy, thriving kids. But there are tried-and-true methods that can help. Instead of rearing a generation of children who are overwhelmed, anxious, depressed, and who struggle to become independent, responsible adults, parents can create a culture that promotes the growth of important character traits and the social skills kids need for meaningful, successful lives. Thousands of parents attest to the "magical" benefits of summer camp for their kids, noting their children return more joyful, positive, confident, and resilient after just a few weeks. But you can learn exactly what it takes to promote these benefits at home. Complete with specific ideas to implement the most effective summer camp secrets, Happy Campers is a one of a kind resource for raising happy, socially intelligent, successful kids.
You are designed to smile! If you're wondering why you don’t smile more in your life, then you may need to take a close look at why you do the things you do and why you don't do the things you know you should. What would make you smile? Starting and running your own business? Taking your corporate career to the next level? Spending more personal time with family and friends? Whatever facet of life you feel stuck in, How to Design a Life Worth Smiling About will pull you out of the rut and get your wheels moving in the right direction. Motivational speaker and success coach legend Darryl Davis shares his proven, no-nonsense program for making strategic changes to dramatically improve your life and increase your sense of purpose. Based on a unique and powerful combination of brain science, timeless wisdom, and good old common sense, How to Design a Life Worth Smiling About helps you: Identify negative automatic thoughts and take control of them Replace bad habits with good ones using scientifically proven methods Take full responsibility for your life, helping you feel more in control of your circumstances Form relationships with positive people Free yourself from the fear of change and let go of the past And the best part is, this is all a lot easier to accomplish than you think! You just have to take it step-by-step—and Davis serves as your personal guide to every point in the journey. Filled with hands-on exercises for brainstorming, focusing, and putting your ideas into action! In How to Design a Life Worth Smiling About, bestselling author Darryl Davis helps you meet any challenge with a positive outlook—and provides proven reasons why this generates very real business benefits. Davis gives you the tools you need to overcome negativity and make vast improvements to your life at home and in the office. He provides practical step-by-step tools for managing stress, dealing with difficult personalities, sparking self-motivation, and overcoming rejection. Happiness is within your control. Get How to Design a Life Worth Smiling About and start your journey to a purposeful, satisfying life today. PRAISE FOR HOW TO DESIGN A LIFE WORTH SMILING ABOUT "This book shows you how to build warmth, credibility and trust with people in your business and personal life." -- BRIAN TRACY, Author, Ultimate Sales Success "This is an exceptional book on how our thought process can control our lives. By understanding that we have the power to create new thought pathways, we can live fuller, happier, and healthier lives." -- DR. NIDO QUBEIN, President, High Point University and Chairman, Great Harvest Bread Co. "We all know the energy we feel when we're happy. In this book, Darryl helps us become intentional about how to make those days the dominant rather than occasional part of our lives." -- PAM O'CONNOR, President/CEO, Leading Real Estate Companies of the World
From the pine tree forests in Switzerland, a thriller-romance which will take your sleep away… A sad twist of the destiny catapults Anna, a young Brazilian woman, into a reality greater than her. Driven by desire to help and make the good, she’ll find herself slave of human trafficking gangs, in the hands of merciless torturers ready to sell her to the richest bidder. Only using her cunning she’ll be able to escape, helped by the Swiss officer Thomas Graff, a man with an icy heart and past he can’t leave behind. The crash between two different cultures that will make sparks fly! This is Anna’s story, undeservedly a victim like many other women. Among intrigues, betrayal, crimes and games of fate, the young lady will fight for freedom and love. First volume of the Swiss Stories which can be read on its own. Recommended for an adult audience.
Three girls go to war and find true friendship Ethel runs away from a violent father, a man so fierce he beat her fiancé senseless. Gorgeous Kate leaves her doting parents and their grocery store. Shy and sheltered Rosie, who has grown up with her grandmother, decides to escape her sleepy home town. All three join the NAAFI, determined to do their bit against Hitler. Through the travails of war they become each other's new family. Through desperate love affairs, charming pilots, unplanned pregnancies and postings around war-torn Europe, they resolve to stick together. But will the war tear them apart? And when the fighting draws to an end they realise the world – and their lives – can never be the same again... A spellbinding standalone Second World War saga from Grace Thompson.
"Book Two in the critically acclaimed The Fire Sermon trilogy--The Hunger Games meets Cormac McCarthy's The Road in this richly imagined post-apocalyptic series by award-winning poet Francesca Haig. Four hundred years in the future, the Earth has turned primitive following a nuclear fire that has laid waste to civilization and nature. Though the radiation fallout has ended, for some unknowable reason every person is born with a twin. Of each pair, one is an Alpha--physically perfect in every way; and the other an Omega--burdened with deformity, small or large. With the Council ruling an apartheid-like society, Omegas are branded and ostracized while the Alphas have gathered the world's sparse resources for themselves. Though proclaiming their superiority, for all their effort, Alphas cannot escape one harsh fact: whenever one twin dies, so does the other. Cass is a rare Omega, one burdened with psychic foresight. While her twin, Zach, gains power on the Alpha Council, she dares to dream the most dangerous dream of all: equality. For daring to envision a world in which Alphas and Omegas live side-by-side as equals, both the Council and the Resistance have her in their sights"--
About the Book When Satan Smiles sheds a fictional light on the historic events that took place in Ireland during the early 1900's, and how those events impacted members of five families. Follow these families as their lives are constantly impacted by those historical events. Family members are faced with many choices in their lives; for some, the choices are beneficial, but for others, they are all too ruinous. Love, truth, honesty, and friendship will always prevail. About the Author John Samsson immigrated to the United States in 1961 from Belfast, Northern Ireland. He lived through the terrible bombing of his native city during WWII, having been born just months before the outbreak of that horrific war. After an honorable discharge from the U.S. Army in 1965, he attended New York University (G I Bill) attaining a New York City Teaching License in 1969. He spent the bulk of his teaching career in the South Bronx where he experienced - among other things - a deja vu sensation witnessing the destruction there to the destruction in Belfast during the war. Samsson retired in 1994 and splits his time living in New York and Florida.