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A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.
A guide for supervisors and managers responsible for the vehicle maintenance management of a fleet, integrating relevant technological developments since the 1994 edition. Describes practical and cost-effective principles for daily operations. Among the features are trend reporting, problem resoluti
TRB’s National Cooperative Highway Research Program (NCHRP) Report 692: Decision Making for Outsourcing and Privatization of Vehicle and Equipment Fleet Maintenance presents a framework for conducting systematic analysis and making decisions on outsourcing and privatization of vehicle and equipment fleet maintenance.
This new edition of Analytical Fleet Maintenance Management, the first update in more than a decade, details state-of-the-art technologies that can benefit fleet managers, and reviews the latest best practices in fleet maintenance management. This third edition contains new chapters on fleet management leadership, and facility design and maintenance, as well as updated arithmetic formulas throughout the book.
A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.
The U.S. transportation sector relies almost exclusively on oil; as a result, it causes about a third of the nation's greenhouse gas emissions. Advanced technology vehicles powered by alternative fuels, such as electricity and ethanol, are one way to reduce oil consumption. The fed. gov¿t. set a goal for fed. agencies to use plug-in hybrid electric vehicles -- vehicles that run on both gasoline and batteries charged by connecting a plug into an electric power source -- as they become available at a reasonable cost. This report examined the: (1) potential benefits of plug-ins; (2) factors affecting the availability of plug-ins; and (3) challenges to incorporating plug-ins into the fed. fleet. Illustrations.
Fleet management made simple, written around management of public fleet assets. Easy to read, simple easy to use formulas and concepts developed by author after a lifetime spent in equipment maintenance and fleet management. A must read for those seeking success in public sector fleet management.
"This report identifies the current state of the practice regarding fleet replacement management and financing methods by departments of transportation (DOTs). A primary objective of this study is to identify methods currently used to manage asset replacement, including the financing of replacement expenditures. The report also provides a discussion of the perceived strengths and weaknesses of different management and financing methods. Information used in this study was acquired through a review of the literature and a survey of DOT representatives in all states. Paul T. Lauria, Mercury Associates, Inc. and Donald T. Lauria, University of North Carolina at Chapel Hill, collected and synthesized the information and wrote the report. The members of the topic panel are acknowledged on the preceding page. This synthesis is an immediately useful document that records the practices that were acceptable with the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand."--Preface.