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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded
Report / by Fred Mannering [and others] -- v. 1. Management, surveillance, control, and evaluation of freeway incidents : a review of existing literature / by Bryan Jones, Fred Mannering --v. 2. Analysis of freeway incidents in the Seattle area / by Bryan Jones [and others] -- v. 3. Seattle-area incident impact analysis : Microcomputer traffic simulation results / by Dan H. Garrison, Fred Mannering, Brad Sebranke -- v. 4. Seattle-area incident management : assessment and recommendations / by Fred Mannering, Bryan Jones, Brad Sebranke.
Report / by Fred Mannering [and others] -- v. 1. Management, surveillance, control, and evaluation of freeway incidents : a review of existing literature / by Bryan Jones, Fred Mannering --v. 2. Analysis of freeway incidents in the Seattle area / by Bryan Jones [and others] -- v. 3. Seattle-area incident impact analysis : Microcomputer traffic simulation results / by Dan H. Garrison, Fred Mannering, Brad Sebranke -- v. 4. Seattle-area incident management : assessment and recommendations / by Fred Mannering, Bryan Jones, Brad Sebranke.
Report / by Fred Mannering [and others] -- v. 1. Management, surveillance, control, and evaluation of freeway incidents : a review of existing literature / by Bryan Jones, Fred Mannering --v. 2. Analysis of freeway incidents in the Seattle area / by Bryan Jones [and others] -- v. 3. Seattle-area incident impact analysis : Microcomputer traffic simulation results / by Dan H. Garrison, Fred Mannering, Brad Sebranke -- v. 4. Seattle-area incident management : assessment and recommendations / by Fred Mannering, Bryan Jones, Brad Sebranke.
Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].
Report / by Fred Mannering [and others] -- v. 1. Management, surveillance, control, and evaluation of freeway incidents : a review of existing literature / by Bryan Jones, Fred Mannering --v. 2. Analysis of freeway incidents in the Seattle area / by Bryan Jones [and others] -- v. 3. Seattle-area incident impact analysis : Microcomputer traffic simulation results / by Dan H. Garrison, Fred Mannering, Brad Sebranke -- v. 4. Seattle-area incident management : assessment and recommendations / by Fred Mannering, Bryan Jones, Brad Sebranke.