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Conceptos como calidad, productividad, control estadístico del proceso y círculos de calidad han cobrado gran importancia en el ámbito empresarial, pero, ¿Cómo se involucra en todo esto un supervisor?¿Cuál es el papel que él juega? ¿Cuáles son los cambios y actitudes que debe asumir? ¿Cómo es en general el perfil del supervisor en un modelo de calidad total? Este libro da respuesta a todas estas preguntas. El autor ha investigado los modelos de los grandes tratadistas y tomado lo aplicable al caso mexicano, dando origen a un modelo que considera la forma de ser del mexicano, su idiosincracia, sus necesidades y características, que parte de una realidad y que considera sus virtudes y defectos. De esta manera proporciona al supervisor, como primer nivel de mando, un verdadero manual de aplicación práctica del APC en su trabajo diario de operación y de realización de servicio a sus colaboradores; introduce de lleno al supervisor en el trabajo en equipo, en las técnicas de análisis y solución de problemas y en forma muy sencilla, en el uso de herramientas estadísticas que le permitan tomar decisiones acertadas y asertivas, que lo ubican definitivamente en el proceso de mejoramiento continuo, esencia de la cultura de calidad.
Organizational Behavior is designed to help students, professionals, and managers develop the competencies and skills that are needed to effectively contribute to an organization. This proven text's strengths lie in its classic research, coverage of contemporary and emerging OB topics, and excellent case selection. Throughout the text, seven core competencies-Managing Self, Managing Diversity, Managing Ethics, Managing Across Cultures, Managing Teams, Managing Communications, and Managing Change-are emphasized and illustrated for the student.
A Frequency Dictionary of Spanish has been fully revised and updated, including over 500 new entries, making it an invaluable resource for students of Spanish. Based on a new web-based corpus containing more than 2 billion words collected from 21 Spanish-speaking countries, the second edition of A Frequency Dictionary of Spanish provides the most expansive and up-to-date guidelines on Spanish vocabulary. Each entry is accompanied with an illustrative example and full English translation. The Dictionary provides a rich resource for language teaching and curriculum design, while a separate CD version provides the full text in a tab-delimited format ideally suited for use by corpus and computational linguistics. With entries arranged both by frequency and alphabetically, A Frequency Dictionary of Spanish enables students of all levels to get the most out of their study of vocabulary in an engaging and efficient way.
Mapping literature from Spanish-speaking sub-Saharan African and Afro-Latinx Caribbean diasporas, Decolonizing Diasporas argues that the works of diasporic writers and artists from Equatorial Guinea, Puerto Rico, the Dominican Republic, and Cuba offer new worldviews that unsettle and dismantle the logics of colonial modernity. With women of color feminisms and decolonial theory as frameworks, Yomaira C. Figueroa-Vásquez juxtaposes Afro-Latinx and Afro-Hispanic diasporic artists, analyzing work by Nelly Rosario, Juan Tomás Ávila Laurel, Trifonia Melibea Obono, Donato Ndongo, Junot Díaz, Aracelis Girmay, Loida Maritza Pérez, Ernesto Quiñonez, Christina Olivares, Joaquín Mbomio Bacheng, Ibeyi, Daniel José Older, and María Magdalena Campos-Pons. Figueroa-Vásquez’s study reveals the thematic, conceptual, and liberatory tools these artists offer when read in relation to one another. Decolonizing Diasporas examines how themes of intimacy, witnessing, dispossession, reparations, and futurities are remapped in these works by tracing interlocking structures of oppression, including public and intimate forms of domination, sexual and structural violence, sociopolitical and racial exclusion, and the haunting remnants of colonial intervention. Figueroa-Vásquez contends that these diasporic literatures reveal violence but also forms of resistance and the radical potential of Afro-futurities. This study centers the cultural productions of peoples of African descent as Afro-diasporic imaginaries that subvert coloniality and offer new ways to approach questions of home, location, belonging, and justice.