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This study maps the evolution of institutional change in Canada's public sector from the early 1980s, beginning with the Nielsen Task Force in 1984, through to Public Service 2000 in 1989, the 1994 and 1996 Program Review exercises and the federal government's ongoing renewal initiative. It then examines the transformation and creation of several federal institutions, including the Canadian Tourism Commission and the Canada Business Service Centres, as well as the government's plans for a new parks agency and a revenue and customs agency. It also reviews federal provincial negotiations in social housing, in immigrant settlement services and in regard to the federal Contraventions Act, as well as the transfer of health services to the Yukon government. To complete the picture, the study considers the evolving relationship between central agencies and other federal institutions in the management of the official languages program and the present state of institutional two-language capability in the federal Public Service.
"The Official Languages Act and Regulations concerning communications with the public stipulate that federal institutions must offer service in English and French in the National Capital Region and at their national headquarters or head office and must designate offices to provide such services in places where there is "significant demand" or where warranted by the "nature of the office". The Office of the Commissioner conducted and exhaustive study of the implementation of this provision in 1994, and follow-up studies were done between 1996 and 2000 in all regions of the country. This report presents the results of all the follow-up studies, comparing them with the results of the original study. Above all, it describes the conditions that must be created for federal offices designated bilingual to succeed in consistently providing the service to which the public is entitled"--Background, page 2.
This is a follow-up to the 1996 report entitled "Use of the Internet by twenty federal institutions." It examines the progress of federal institutions in meeting their obligations under the Official Languages Act in light of their increased reliance on the Internet as a both a work instrument and a medium by which services are provided to the public. It also adds seven more institutions to the 20 previously examined to reflect the increase in federal Internet activity. The first section contains an overview of the study methodology and of the extent to which recommendations of the 1996 report have been implemented. Section 2 analyzes Internet-related complaints received by the Official Languages Commissioner 1996-98. Section 3 focuses on federal services to the public by examining federal Internet sites to see how well federal institutions are fulfilling their statutory languages obligations. Section 4 presents findings of focus group meetings with federal employees to gauge the extent to which they are able to use the Internet in the official language of their choice. The final section contains additional recommendations regarding the federal Internet presence as it relates to official language issues.