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Abstract: A tabulation is presented of organizations, contacts, addresses, and telephone numbers of private, state, and federal resources to assist the general public in obtaining information and assistance to solve problems, when direct attempts to the local dealer have failed. Federal offices and trade associations are arranged by topic (e.g., aging, environmental, labeling, product safety and quality); federal agencies and regional offices; federal information centers; handicapped services; state offices; better business bureaus; and corporate consumer contacts also are included. (wz).
An annotated guide to business and industrial directories, professional and scientific rosters, and other lists and guides of all kinds.
If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)