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The purpose of the research is to examine and evaluate the emergence of the International Organization for Standardization, commonly referred to as ISO, quality standard for the year 2000 as it applies (past and present) to the Department of Defense (DoD) quality management system (QMS) in procurement. In particular, the researcher will examine the new standard and its utility for DoD procurement, focusing on changes from the previous ISO 9000 series. Leading defense industry quality managers and Defense Contract Management Agency Quality Assurance Managers will provide insight to the thesis. In order to understand the present and future of DoD Quality Assurance and Management, the thesis will briefly look at past quality assurance policy from DoD and the ISO. Likewise, this research will explore issues and concerns that contracting officers and program managers in Government will now need to become familiar with as they execute ISO 9000:2000. The effort will emphasize how ISO 9000:2000 fits within the realm of DoD procurement and what organizations need to do in order to achieve excellent products in a total quality management environment.
The purpose of the research is to examine and evaluate the emergence of the International Organization for Standardization, commonly referred to as ISO, quality standard for the year 2000 as it applies (past and present) to the Department of Defense (DoD) quality management system (QMS) in procurement. In particular, the researcher will examine the new standard and its utility for DoD procurement, focusing on changes from the previous ISO 9000 series. Leading defense industry quality managers and Defense Contract Management Agency Quality Assurance Managers will provide insight to the thesis. In order to understand the present and future of DoD Quality Assurance and Management, the thesis will briefly look at past quality assurance policy from DoD and the ISO. Likewise, this research will explore issues and concerns that contracting officers and program managers in Government will now need to become familiar with as they execute ISO 9000:2000. The effort will emphasize how ISO 9000:2000 fits within the realm of DoD procurement and what organizations need to do in order to achieve excellent products in a total quality management environment.
The purpose of this study is to determine how the direction toward standardizing quality control systems woridwide, specifically ISO-9000 criteria, is affecting business procedures both internally (operations) and externally (global marketing). A methndology for determining current opinions and business practices concerning ISO-9000 certification was developed by reviewing the most current literature avallable and through personal interviews with various quality systems managers of ISO-9000 certified companies. Areas of focus throughout the research were: ISO-9000 capabilities for company certification, current U.S. Government initiatives concerning standardization and contracting, the cost-benefit objectives of certification, real-time perceptions of certified companies and the effects that lS0-9000 has had on global marketing of products. The range of data were analyzed and conclusions drawn with respect to current international conditions Cf standardization and how Government contract actions incorporate non-MZLSPEC quality systems. Recommendations include: immediate update of the FAR to incorporate the guidance issued by the Secretary of Defense concerning use of commercial quality assurance systems in Government contract actions and follow-on studies on the continued effects of international standardization as the IOS proceeds into the next century.
This paper reports the results of a three-year study by the Institute for Defense Analyses (IDA) called Government-Industry Standardization of Product Acceptance Based on Process Data. The purpose of the study was to help devise a new Department of Defense (DoD) approach to quality assurance practices. The paper includes a new standard developed under the task, acceptable to both DoD and industry, that allows DoD to move away from accepting product by end-item inspection to accepting product based on the contractor's quality system and use of process controls. The paper recommends the elimination of three military standards and a specification, and discusses IDA's role in DoD's decision to authorize the use of the ISO 9000 series of quality system standards.