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What if you could guarantee your customers an amazing experience-and then deliver on that promise every time?The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.* Discover what truly motivates customers to buy from you.* Earn your customers' trust with an experience guarantee.* Avoid service failures that cause customer churn.Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.
A white boy helps a black child escape slavery in the midst of the Civil War
An invigorating take on how community and technical colleges can center equity in fostering institutional transformation
Promises For You is a delightful gift book filled with love and promises, for a very special person, to help and guide a child as they grow..The story follows a charming little penguin on a colourful journey with you by their side discovering all the wonders the world has to offer. The giver(s) promise to be there for them helping them have a sense of wellbeing, happiness and security. Beautifully illustrated in full colour over 32 pages, this book makes a perfect baby shower, new-born or young person's birthday or Christening present. With space for a personalized message in the front, this hardback book makes a wonderful keepsake gift.
Follow bestselling author, speaker, and pastor James MacDonald as he delivers the biblical hope of God’s promises in the midst of life’s storms. 2 Peter 1:3 refers to certain portions of God’s Word as exceedingly great and precious promises. Great promises are ones that don’t fall apart during difficult times; they reveal hope in the midst of the storm. Precious promises are ones that we find strong enough to hold us up and resilient enough to get us through. God’s promises become exceedingly great and precious to us when nothing else will do. By way of digging into the theology of God’s Promises, Pastor James uncovers 5 major categories of promise in the Bible and the 5 areas about which God repeatedly makes promises. From what to do with fear and doubt to God’s goodness, help, and victory—the Bible has much to say about God’s presence in our difficulty. Last year, Pastor James released When Life is Hard to point you toward hope in the midst of trials. Now, Always True will point you to God’s promises, which are always true.
Have you ever been promised something by someone who failed to deliver? The disappointment must have been terrible! In our world, fewer and fewer people believe or accept promises. But I have great news! I know someone whose promises you and I can truly believe because He does not over-promise or under-deliver. His name is God and His promises are rock solid and totally dependable. The bible says in Numbers 23:19: "God is not a man, that He should lie; neither the son of man, that He should repent: Hath He said, and shall He not do it? Or hath he spoken, and shall he not make it good?" When God promises anything, it is better and surer than a banker's cheque. God's word is full of beautiful and incredible promises that do not bounce. Whatever God promises, HE MAKES GOOD! Bishop Allan Kiuna
Imagine a set of simple principles that could help you to understand how parts combine to become a whole, and how each part sees the whole from its own perspective. If such principles were any good, it shouldn’t matter whether we’re talking about humans on a team, birds in a flock, computers in a datacenter, or cogs in a Swiss watch. A theory of cooperation ought to be pretty universal, so we should be able to apply it both to technology and to the workplace. Such principles are the subject of Promise Theory, and the focus of this insightful book. The goal of Promise Theory is to reveal the behavior of a whole from the sum of its parts, taking the viewpoint of the parts rather than the whole. In other words, it is a bottom-up, constructionist view of the world. Start Thinking in Promises and find out why this discipline works for documenting system behaviors from the bottom-up.
#1 New York Times-Bestselling Author:No-nonsense, back-to-basics principles to achieve excellence every day from “the uber-guru of business” (The Economist). No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise. An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the “people side of business”—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it’s the small things that customers notice, it’s the small things that make a lasting impression, and it’s the small successes that lead to something big. “The father of the post-modern corporation.” —Los Angeles Times “It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.” —Movers and Shakers: The 100 Most Influential Figures in Modern Business “Buy this book.” —Stephen R. Covey
Offers fifty-two suggestions for building character, strengthening family relationships, and honoring one's responsibilities as a Christian