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Praise for Deliver the Unexpected "Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality." Margaret Kelly, CEO of RE/MAX International "Deliver the Unexpected is an absolute must-read for any entrepreneur serious about changing the game." Robin Sharma, bestselling author of The Leader Who Had No Title and The Monk Who Sold His Ferrari "Much more than just a fascinating story and much more than just a book on success. Be ready to come away with knowledge of the principles that will help you take your career and income to a whole new level." Bob Burg, coauthor of The Go-Giver and author of Endless Referrals "Anyone can beat up on common wisdom. The trick is building something better in its place, and Robbins has done it big time. Highly recommended." Michael Port, coauthor of The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do the Opposite "Good news: spending time with Richard Robbins's new book, Deliver the Unexpected, isn't work. This fictional parable makes ingesting a dose of well-thought-out career advice no work at all." Phil Soper, President & CEO, Brookfield Real Estate Services/Royal LePage "This is a terrific book entertaining, insightful, and fast-moving. You learn a series of proven, practical methods and techniques to help you build and run a more profitable business." Brian Tracy, Chairman & CEO, Brian Tracy International
"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".
Make the leap and become an entrepreneur today Are you living for the weekend? Are you dissatisfied at work? Are you itching to do something that is important to you? How can you avoid the pitfalls that many first-time entrepreneurs have fallen into? How do you explore whether entrepreneurship is right for you without giving up your day job? Employee to Entrepreneur is your guide to leaving your job behind and building something for yourself. Author and employee-turned-entrepreneur Steve Glaveski, shows you how to navigate the challenges, find the entrepreneurial success that is right for you and become a better person along the way. Employee to Entrepreneur combines storytelling with a step-by-step framework to teach you how to effectively explore and leverage entrepreneurship to gain freedom, fulfillment and financial security. understand what you want to do by first understanding yourself explore if entrepreneurship is right for you without giving up your day job avoid the common pitfalls faced by first-time entrepreneurs fund, test and prioritise your ideas in a fast and cost-effective way develop the mindset to succeed in your business. If you’re ready to leave your cushy employee life behind and build a business and a life you believe in, reading this essential guidebook is your first step to making it happen.
When a scandal surrounding her father upsets all her carefully laid plans for her future, Andie must learn to accept a new relationship with her father and to embrace a little chaos in her life.
This collection highlights oddities of human performance.
The bestselling author of ""A Whack on the Side of the Head"" now interprets the aphorisms of Heraclitus as springboards to creativity.
Every time we talk with people we are trying to influence their behavior, and they are trying to influence ours. The words we use, the way we dress and move, are all ways to seek to control one another. Though we may make these attempts unknowingly, they leave us open to dangerous manipulation. People-Reading will teach you how to listen and what to look for in yourself and those around you, so you can identify underlying hidden motives, expectations, and fears. By reading these hidden messages you can avoid their damaging effects.
From the Back Cover: Expecting the unexpected is a collection of twenty-four articles written since the publication of the author's highly acclaimed Learning by Teaching. Divided into four parts-Listening to the Page, Learning by Sharing, Exploring Form, and Sitting to Write-the book includes both previously published and unpublished pieces that present a record of personal explorations into the process of writing and teaching writing. Included in the unpublished pieces are excerpts from handouts written for students, case histories of the author's own writing, and a running commentary that puts the reading in context. Inspirational and honest, Expecting the Unexpected is a celebration of surprise; it is one writer/teacher's account of how to expect the unexpected and how, even, to encourage, nurture, and make use of it.