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While diversity, equity, and inclusion issues are a focus of brand activism and many firms' corporate social responsibility initiatives, the challenge is that these topics either 1) impact a relatively small group of individuals (i.e., limited in scope) or 2) are emotionally charged or polarizing in nature. This makes it difficult for firms to determine if and when it is appropriate to respond to DEI events on social media. We use surveys and Twitter data to provide clarity on the effectiveness of DEI-related tweets as a social media strategy. By comparing DEI tweets with COVID-19 and political tweets we find that audiences feel that DEI and COVID-19 topics are appropriate to talk about, but that DEI issues have a significantly lower scope relative to other topics. Still, engagement is relatively high when a brand explicitly responds to a major social event, suggesting that the downside risks of discussing DEI events in social media are limited. In addition, DEI tweets appear most effective when used sporadically as they are more sensitive to topic saturation. Although this research is relatively exploratory in nature but, our findings provide useful guidelines and insights DEI brand activism.
This book equips readers—both students and communication practitioners—with the theoretical understanding and practical skills they need to support nonprofit and for-profit organizations to create and assess their diversity, equity, inclusion (DEI), and social identity intersectionality goals. Through applied examples of the insider activist role that the communication function plays, the book helps future and current professional communicators navigate organizations toward authentic relationship-building with internal and external audiences. It teaches that embracing DEI includes acknowledging social identity intersectionalities—recognizing that people possess multiple social identity dimensions of age, culture, ethnicity/race, faith/spirituality, gender, physical/psychological ability, sexual orientation, social class, and more. In order to illuminate the theory discussed in the book, each chapter includes thought-provoking situation-opportunity sidebars, discussion questions for drilling deeper into the issues at hand, and case studies with applied lessons about DEI issues. This is an ideal text for advanced undergraduates and graduate courses in organizational communication, strategic communication, marketing communication, human resources, and public relations, as well as for communication practitioners working in these subdisciplines.
Brands are facing heightened consumer pressure to address social issues via social media channels. However, the social media strategy that brands should employ during social activism is still unclear. We clarify the conditions under which brands' social media strategies (i.e., specific response or lack thereof) in the wake of social activism impact consumers' brand evaluations, as well as effective social media responses that brands can use to engage in social issues. Using a series of experiments conducted on various outcome variables (e.g., brand attitudes, purchase intent, word-of-mouth, and social media engagement), we find that brand relationship type (exchange, communal) affects how consumers react to brands' social media strategies during social activism. When brands' social media strategy is to not respond to social activism or to utilize a low empathy response, consumers evaluate communal brands less favorably than exchange brands. This difference in evaluations is attenuated when brands utilize a high empathy response on social media to engage in social activism conversations. We attribute these findings to differences in the extent to which social media strategies of communal versus exchange brands are perceived to comply with relationship norms during social activism. Our findings contribute to the literature on firms' social media strategies for engaging in social activism, brand relationships, and crisis communication. Our research can help practitioners develop appropriate social media strategies in the wake of social activism and assist social activists in gaining brand support for greater societal benefits.
Social Media for Strategic Communication: Creative Strategies and Research-Based Applications Second Edition teaches students the skills and principles needed to use social media in persuasive communication campaigns. This book combines cutting edge research with practical, on-the-ground instruction to prepare students for the real-world challenges they’ll face in the workplace. By focusing on strategic thinking and awareness, this book gives students the tools they need to adapt what they learn to new platforms and technologies that may emerge in the future. A broad focus on strategic communication – from PR, advertising, and marketing, to non-profit advocacy—gives students a broad base of knowledge that will serve them wherever their careers may lead. The Second Edition features new case studies and exercises and increased coverage of diversity and inclusion issues and influencer marketing trends.
As the world continues to grapple with issues of diversity, equity, and inclusion (DEI), organizations face numerous challenges in determining the most effective digital marketing strategies to promote DEI and contribute to achieving sustainable development goals (SDGs). These challenges can include determining the main objectives, deciding on the ideal means to communicate with the target market, and measuring the impact of the strategies implemented. Effective Digital Marketing for Improving Society Behavior Toward DEI and SDGs provides a comprehensive solution to these challenges. Edited by Inês Pereira, Paulo Alexandre, and José Duarte Santos, this book offers readers a wide range of knowledge areas, including corporate social responsibility, marginalized communities, and sustainability index, providing the necessary skills to understand and apply different digital marketing and communication strategies. Aimed at a diverse audience, including management and marketing academics, digital marketing managers and consultants, social marketers, NPOs managers, and brand communication managers, this book serves as an essential guide for anyone seeking to develop effective digital marketing and communication strategies that promote DEI and contribute to achieving SDGs. By providing practical guidance on non-profit marketing, storytelling for DEI, and sustainability, the book helps organizations measure their impact, contributing to improved society behavior towards DEI and SDGs.
What happens when businesses and their customers don't share the same values? Or, for that matter, when employees of a company don't share the same values as their executives? Welcome to the world of Brand Activism. Companies no longer have a choice. Brand Activism consists of business efforts to promote, impede, or direct social, political, economic, and/or environmental reform or stasis with the desire to promote or impede improvements in society. It is driven by a fundamental concern for the biggest and most urgent problems facing society. Brand Activism: From Purpose to Action is about how progressive businesses are taking stands to create a better world.
This book aims to explore the connection between internal communication and employee engagement in both educational and business settings. Through the collection of chapters contributed by leading public relations, communication, and management scholars as well as seasoned practitioners, readers will gain new insights into current issues in internal communication and employee engagement through a series of real-world case studies analyzing current issues and offering best practices in internal communication and employee engagement in specific industry and organization settings. Learning outcomes and discussion questions for both classroom use and business strategizing round out each chapter, providing a springboard to further inquiry, research, and initiative development in these intricately intertwined areas so crucial to employee satisfaction and organizational success. This makes Internal Communications and Employee Engagement an ideal resource for the intended audience of scholars, students, internal communication managers, and organizational leaders
Corporations around the world are actively developing strategies and programs aimed at rostering a culture of inclusion and belonging, for both employees and consumers--with the desire to achieve key business results from investments in DEI. Yet, executive leaders and people managers continue to struggle with understanding the specific role they should play as allies and advocates, and what approaches effectively foster meaningful systemic change. DEI C.R.E.D.E.N.T.I.A.L explores the contours of DEI initiatives and leverages both research-informed and practical experiences to equip readers with relevant tools and techniques that will accelerate any company's DEI journey. By defining 10 key areas of focus from Equity vs. Equality to Team and Talent to Decolonization of the Mind, this book implores readers to embark on a personal and professional journey to understand how empathy and a growth mindset enables us to learn and lead more effectively. Moving from intent to action and impact is often a complex journey, and with DEI goals and metrics being the expectation from employees today, it is critical that leaders understand the C.R.E.D.E.N.TI.A.L.
Taking a DEI-first approach, this book teaches students to become culturally proficient communicators by approaching diversity, equity, and inclusion (DEI) with intentionality in every aspect of strategic communications. Those who work in strategic communications play a powerful role in shaping public perceptions and thus have a crucial responsibility to understand and practice the principles of diversity, equity, and inclusion in their work. This book introduces students to DEI theories and concepts and guides them through applying these concepts to communications research, planning, and execution. Chapters in the book align with the courses and competencies most often taught in advertising and public relations programs. It also includes chapters on “Inclusive Leadership” and “Working on Diverse Teams,” as students will need these competencies when working on group class projects and in preparing for internships. The concluding chapter on “Communicating for Social Change” allows students to look beyond advertising and PR as corporate-centered disciplines and expand their understanding of the power of communications to advocate for social justice and change. Ideal for students at the undergraduate level with relevance to graduate students as well, the book can be used as a stand-alone text in DEI communications courses, as a supplement to core advertising or public relations texts, or in modules in advanced communications courses. Online materials for instructors include teaching tips, suggested discussions and activities, student assignments, sample quizzes, and video links. They are available at www.routledge.com/9781032533865.
Shows students how to communicate on social media professionally and strategically by giving them hands-on experiences with real-world challenges. Designed to be used with Freberg’s Social Media for Strategic Communication.