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How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade—a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns. De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.
A unique insight into corporate team building within a global giant. Lessons from Mars challenges the prevailing orthodoxy of corporate team building and offers an alternative framework along with a set of tools and techniques. Based on the author's 20-plus years of experience working with teams and six years of research specifically on Mars teams, the book offers a unique view into this closely-held private company and how it has unlocked the power of collaboration. '...it turns out that while women are from Venus, valuable lessons in corporate management are from Mars, Inc.' Roy Sekoff, Founding Editor, The Huffington Post
Inspirational stories of survivors leaving their abusive households—and drawing on the wis-dom gained from adversity to transform their lives. So many people have experienced bleak childhoods in which degradation, pain, and neglect were common. But as survivors of toxic families, their triumphs are not only powerful but inspirational. This book follows twenty-four stories about finding happiness after surviving a dysfunctional family. With enlightening honesty, humor, and apt quotes, you’ll experience the transformative effects that hope and resilience can have. Thriving means more than just letting go of the past and its hardships; it means becoming your own silver lining. Karen Casey and our narrators explore how your worst experiences can help you create meaningful skills for building a new, fulfilling life. With each narrator sharing the moment they decided to thrive instead of giving up, this self-compassion book will show you that no matter how dysfunctional life can be, you can emerge stronger than ever from it. Promises and positive affirmations to live The importance of nourishing your emotional strength Beginning your healing journey by putting your heart first Forgiving your family’s pain to avoid repeating it, and more “Explores the benefits that result from surviving in a dysfunctional family, including resiliency, perseverance, a sense of humor, forgiveness, kindness, and the ability to discern real love. Simple but authentic points are enumerated at the conclusion of each chapter. With unrelenting optimism and a solid faith in God, Casey helps readers learn to let go of judgment and embrace acceptance. New readers as well as followers of the author’s earlier works will be uplift-ed.” —Publishers Weekly “You just can’t go wrong with Karen Casey.” —Earnie Larsen, author of From Anger to Forgiveness
Offers a program for overcoming erectile dysfunction that includes assessment, treatment strategies, and a relapse prevention program.
If you have a parent who is invalidating, critical, demanding, or hateful, you need to learn how to set boundaries; uncover the hidden motives behind your parent's behavior, put a stop to repetitive, hurtful interactions, and foster healthier relationships. You may even need to remove this parent from your life, and that is a valid choice. Allen helps you put an end to toxic interactions while maintaining peace in your family. -- adapted from publisher info
Practical exercises and hands-on tools to bring to life the timeless advice found in the author’s best-selling book, The Five Dysfunctions of a Team In the years following the publication of Patrick Lencioni's best seller, The Five Dysfunctions of a Team, fans have been clamoring for more information on how to implement the ideas outlined in the book. In Overcoming the Five Dysfunctions of a Team, Lencioni offers specific, practical guidance for overcoming the five dysfunctions, using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team? Written concisely and to the point, this guide gives leaders, line managers, and consultants alike the tools they need to get their teams up and running quickly and effectively.
". . . the most comprehensive guide I have ever read for solving any conceivable trying scenario!" --Julie Jansen, bestselling author of You Want Me to Work with Who? and I Don't Know What I Want, but I Know It's Not This You can't stop office madness, but you can stop the madness from getting to you. Gossipy coworkers, unmanageable managers, and cranky clients have got you pulling your hair out and gnawing your nails down to nubs. From teammates who drop the ball on deadlines to corporate bullies who try to run your show, your work environment can be lethal to your health and your career. Change Your Reaction, Not Their Actions When things get crazy, you may not be able to control how others behave, but you can change how you respond. Al Bernstein shows you how understand the situation, how to keep the craziness from bothering you, how to keep things from getting worse, and how you can make them better. Problems/solutions discussed inside: Coworkers who don't like you? Feed them! Hidden agendas? Unleash the power of “cc:” mail! Unpleasant supervisors? Tell them only what they want to hear! Office gossip? Dish out positive gossip about other people! Lying coworkers? Buy into their lies and watch what happens! And ninety-five more!
Executive dysfunction occurs in many clinical conditions and has significant impact on multiple facets of life. This book summarizes executive function and dysfunction for practitioners, researchers and educators, covering lifespan development, assessment, impact and interventions. Drawing together clinical, neurobiological and developmental viewpoints, the authors summarize the latest research findings in practical and applied terms, and review conceptual approaches to assessing and identifying executive function and dysfunction. Several chapters are devoted to practical aspects of executive dysfunction, including research-based treatment strategies, educational implications, forensic cautions and intervention resources. Executive dysfunction in ADHD, LD, MR, autism, mood disorders, epilepsy, cancer and TBI is covered, with test performance, neuroimaging and clinical presentation for these clinical conditions. The book concludes with anticipation of future work in the field. This is a key reference for medical, psychological and educational professionals who work with children, adolescents and young adults in clinical and educational settings.
A work exposing and exploring the phenomena of the dysfunctional workplace is long overdue. This fascinating book does just that, uncovering the subversiveness, counter-productive behaviour and unspoken issues that managers struggle with on a daily basis. This Companion not only explores organizational dysfunction as it concerns individuals, it also examines broader issues of dysfunction and its effects with regards teams, managers and organizational systems. Lively discussion encompasses the symptoms of distress, illness, absenteeism, and inefficiency that point towards behavioural disorders and system-wide malfunction. From personality disorders to wars over territory , the book chronicles and reveals the true nature of often hidden workplace problems including bullying, unethical behaviour, loss of trust, organizational deviance, cowardice, workaholism, negative humour and emotions, personality disorders, mismanagement, and malfunctioning performance and selection systems. So what can be done? Practical solutions to these dysfunctional phenomena are presented by international experts from a range of disciplinary backgrounds including management, psychology and economics. This fascinating, highly original book will be of enormous interest to students, researchers, academics and practitioners across all sectors of business and management, human resource management in particular.