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Do you want to be the best in customer service? Do you want to ensure your customers are always happy and coming back for more? This book is the ultimate guide to customer service excellence. It will provide readers with everything they need to know about how to become a customer-centric business, use the softwares and tools of the pros, and best practices, to guarantee that customers are satisfied every time. You'll learn essential techniques such as: • How to understand customer needs better • The secrets of successful communication • Tools and strategies for creating lasting relationships with customers • Tips on how to resolve conflicts quickly and efficiently • Proven methods for turning dissatisfied customers into loyal fans With this book, you'll be able to master all aspects of delivering excellent customer service. It's an indispensable tool that no business can afford not have. Get your copy today and take your customer service excellence game up a notch!
"Discover The Fortune That Lies Hidden When You Make Customers Fall In Love With You, Via Excellent Customer Service!" If your organization has been struggling to reach the target sales level, in spite of manufacturing superior quality products, or providing unparalleled service, then the fault may lie in how your treat your customers, that is, customer service. While many companies are busy focusing on their particular product or service, how you treat your customers is equally important, if not more. So now, if you feel that your organization needs to brush up its skills in the field of customer service, then this book is the perfect solution to your problem. Everything you need to succeed in ''customer service'' has been precisely discussed in this book in a simple language. Moreover, what makes this book all the more practical is the different strategies that are specified that can be implemented in almost any organization. From creating a better first impression to avoiding unpleasant arguments with customers, if there is anything that you need help with, this book will be the savior that your organization desperately needs. Starting from the basics: Without understanding the basics, the problem will only get worse. So this book begins right from the start - defining customer service and telling you how good or ill treatment of customers can lead to far-reaching consequences for you and your firm. Technology to your rescue: Even technology can help you win more customers. The book has several technological tips - such as using the latest software in approaching customers online or using the best customer relations management - that you can use to gain new and retain existing customers. Employees are equally important: Customer service is not just about the customers who help your business thrive. A major role is played by the employees who act as ''internal customers''. The information and training that your provide to them, helps them grow and develop and further improve their behaviour that helps strengthen the relationship your organization has with its customers. The details make a difference: Customer service is made up of tiny bits that come together to help the customer create a comprehensive opinion about your organization. This book targets all the tiny details, such as the greetings in emails to your body language to even responding to a customer query. It will make you realize that undertaking complicated training schemes will not be fruitful unless the details are looked into. Helps you implement the strategies: While others just help you plan, this book goes a step further and explains how to implement the strategies to improve customer service. From the time and money that implementing them would take to coming up with questionnaires and surveys, even using customer service to get more sales, it tackles everything, one step at a time. Bottom Line: Customer service is not a one-time roadblock, but a continuous process in which you improve day-by-day by learning how to handle different, and sometimes unpleasant, situations that customers might throw at you. This book is the perfect mentor that will not only identify the weak areas but help your organization have a smooth sail when it comes to its customers. Learn that and more... DOWNLOAD YOUR COPY TODAY! tags: client services inc, customer for life, customer behavior, customer service phone number, customer service for kindle, customer phone service number, customer service, customer support, customer chat, customer service contact us, customer service contact, customer phone number, customer service amazon, customer service support, customer number, customer care phone number, customer care ph
Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.
Endorsed by the Australian College of Critical Care Nurses (ACCCN) ACCCN is the peak professional organisation representing critical care nurses in Australia Written by leading critical care nursing clinicians, Leanne Aitken, Andrea Marshall and Wendy Chaboyer, the 4th edition of Critical Care Nursing continues to encourage and challenge critical care nurses and students to develop world-class practice and ensure the delivery of the highest quality care. The text addresses all aspects of critical care nursing and is divided into three sections: scope of practice, core components and specialty practice, providing the most recent research, data, procedures and guidelines from expert local and international critical care nursing academics and clinicians. Alongside its strong focus on critical care nursing practice within Australia and New Zealand, the 4th edition brings a stronger emphasis on international practice and expertise to ensure students and clinicians have access to the most contemporary practice insights from around the world. Increased emphasis on practice tips to help nurses care for patients within critical care Updated case studies, research vignettes and learning activities to support further learning Highlights the role of the critical care nurse within a multidisciplinary environment and how they work together Increased global considerations relevant to international context of critical care nursing alongside its key focus within the ANZ context Aligned to update NMBA RN Standards for Practice and NSQHS Standards
Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.
The Annual Update compiles the most recent developments in experimental and clinical research and practice in one comprehensive reference book. The chapters are written by well recognized experts in the field of intensive care and emergency medicine. It is addressed to everyone involved in internal medicine, anesthesia, surgery, pediatrics, intensive care and emergency medicine.
This handbook addresses the delivery of high quality pediatric behavioral healthcare services that are multitiered, evidence-based, and integrated, involving interprofessional collaboration across child serving systems, such as pediatrician offices and schools. The book sets forth a contemporary, leading edge approach that reflects the relationship between biological and psychosocial development and the influence of multiple systems, including the family, community, school, and the healthcare system on child development and functioning. It assists child-focused providers in developing knowledge about the relationship between biological and psychosocial development and between pediatric physical health and behavioral health problems. Chapters cover common chronic illnesses and behavioral conditions and include guidelines for screening, assessment, diagnosis, prevention, and coordinated intervention. Chapters also include representative case studies that help illustrate efficacious, effective service-delivery approaches. The handbook concludes with recommendations for future research and directions for integrated pediatric behavioral healthcare. Topics featured in the Handbook include: Behavioral health aspects of chronic physical health conditions, including asthma, diabetes, chronic pain, traumatic brain injury, and cancer. Physical health implications of behavioral health and educational problems, including ADHD, learning disabilities, substance abuse, and ASD. Coping with chronic illness and medical stress. Patient adherence to medical recommendations and treatments. School reintegration after illness. The Handbook of Pediatric Behavioral Healthcare is a must-have resource for researchers, professors, and graduate students as well as clinicians, therapists, and other practitioners in clinical child and school psychology, primary care medicine, social work, child and adolescent psychiatry, public health, health psychology, pediatric medicine, nursing, behavioral therapy, rehabilitation, and counseling.
Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.
Archival snapshot of entire looseleaf Code of Massachusetts Regulations held by the Social Law Library of Massachusetts as of January 2020.
Written by outstanding authorities from all over the world, this comprehensive new textbook on pediatric and neonatal ventilation puts the focus on the effective delivery of respiratory support to children, infants and newborns. In the early chapters, developmental issues concerning the respiratory system are considered, physiological and mechanical principles are introduced and airway management and conventional and alternative ventilation techniques are discussed. Thereafter, the rational use of mechanical ventilation in various pediatric and neonatal pathologies is explained, with the emphasis on a practical step-by-step approach. Respiratory monitoring and safety issues in ventilated patients are considered in detail, and many other topics of interest to the bedside clinician are covered, including the ethics of withdrawal of respiratory support and educational issues. Throughout, the text is complemented by numerous illustrations and key information is clearly summarized in tables and lists.