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Practitioners in the helping professions today operate in challenging settings where budgets have been cut dramatically, and progression and success are too often defined primarily by key performance indicators and strategic outcomes. Tensions arise when such pressures conflict with helping professionals' core responsibilities to provide excellent care, advocate for patients or service users and to seek social justice. This book introduces a critical model for supervision which addresses not only the human relationships and interactions involved in work, but also the financial, political and managerial environment in which the work is carried out. It identifies how reflective practice alone is not enough to bring about transformational change, and outlines how practitioners can learn in and through supervision, drawing on ideas from critical pedagogy and organisational learning. Practice examples are included to demonstrate the use of this approach within contemporary human service environments. Providing a new approach for effective supervision, this book will be of interest to practitioners, managers, researchers, academics and students working across the human services, including health care, social services and criminal justice.
The authors have assembled some of the finest minds in the field of supervision studies to produce Supervision as Collaboration in the Human Services. Key aspects of a learning organization and the process of organizational learning are explored across the various human services (social, mental health, health, and aging), making this an essential core text for graduate and undergraduate students of social work and counselling, as well as for human services supervisors and practitioners.
Supervision is currently a "hot topic" in social work. The editors of this volume, both social work educators and researchers, believe that good supervision is fundamental to the development and maintenance of effective practice in social work. Supervision is seen as a key vehicle for continuing development of professional skills, the safeguarding of competent and ethical practice and oversight of the wellbeing of the practitioner. As a consequence the demand for trained and competent supervisors has increased and a perceived gap in availability can create a call for innovation and development in supervision. This book offers a collection of chapters which contribute new insights to the field. Authors from Australia and New Zealand, where supervision inquiry is strong, offer research-informed ideas and critical commentary with a dual focus on supervision of practitioners and students. Topics include external and interprofessional supervision, retention of practitioners, practitioner resilience and innovation in student supervision. This book will be of interest to supervisors of both practitioners and students and highly relevant to social work academics. This book was originally published as a special issue of Australian Social Work.
Social work supervision has been identified as one of the most important factors in determining the job satisfaction levels of social workers and the quality of service to clients. As an indirect but vital factor in the social work process, it is surprising that supervision has not received as much attention as other components of social work practice, such as social work research or administration. A book on social work supervision is desperately needed to bridge the gap between the demands of the field and the absence of literature. Social Work Supervision: Contexts and Concepts aims to provide readers with basic knowledge of theories, research, and practice of supervision. The book will address the needs of social work supervisors, frontline practitioners, students, and educators. The book is ideally suited as a text for graduate courses on social work supervision, as it contains a comprehensive literature review of the historical development, theories and models, and empirical research studies of the subject. Equally important, this is a book from practice experience in supervision that enhances the competence of supervisory practice. It will help social workers, supervisors, and administrators to realize and revitalize their "mission" in social work, that is, to benefit clients. Key Features: * Presents social work supervision as a rational, effective, and interactive process focusing on the whole person of the social worker * Discusses the history, the nature and definitions, and the theoretical models of social work supervision * Explores the major functions of social work supervision—administrative, educational, and supportive * Addresses the specific format and structure of supervision sessions
Effective supervision helps to nurture confident social workers who are able to look after service users in the best possible way. Social work supervisors and managers need mastery of the relevant knowledge and skills in order to ensure successful social work practice. This book is an accessible guide to the essential skills of social work supervision. It covers the development of the supervisor–supervisee relationship, the assessment and management of risk, understanding and managing poor performance, and support for the supervisors themselves. The book follows a model which recognises the far reaching impact of supervision and provides a sound foundation for critical thinking and reflective practice. Practice vignettes and exercises for the reader are included throughout the book. This book is essential reading for social work students, social work supervisors and managers, practice teachers and assessors, and trainers, as well as those in allied professions.
This guidebook will show how supervisors can ensure support staff to deliver quality services for people with disabilities whose quality of life is heavily dependent on how well those services are provided. Supervisors must ensure staff receive necessary training in their job duties, are actively supported to stay motivated to work proficiently and, at times, effectively assisted to improve their work performance. Supervisors have to overcome many challenges to fulfill these critical duties, often involving frequent changes in their staff work force and varying or limited resources. Complicating the job of staff supervisors is a lack of formal training necessary to perform their supervisory duties effectively. When supervisors do receive training in how to supervise staff work performance, the training is not always very useful. The training is frequently too general to equip supervisors with knowledge and skills to affect staff work performance on a routine basis. The training also is commonly based on unproven means of promoting quality staff performance, stemming from current fads or ideology that has little if any hard evidence to support the training content. Over the last five decades, a technology for supervising staff work performance in the human services has been evolving, derived from applied research conducted in many human service agencies. However, most supervisors have not had opportunities to become aware of these evidence-based means of fulfilling their supervisory duties. The purpose of The Supervisor’s Guidebook is to describe the existing evidence-based approach to supervision. Description of the approach is supplemented with practical suggestions based on the authors’ combined experience encompassing over 100 years of supervising staff performance in the human services. The intent is to provide supervisors with detailed information about tried and tested means of promoting diligent and proficient staff performance and to do so in a way that maximizes staff enjoyment with their work.
Clinical supervision (CS) is emerging as the crucible in which counselors acquire knowledge and skills for the substance abuse (SA) treatment profession, providing a bridge between the classroom and the clinic. Supervision is necessary in the SA treatment field to improve client care, develop the professionalism of clinical personnel, and maintain ethical standards. Contents of this report: (1) CS and Prof¿l. Develop. of the SA Counselor: Basic info. about CS in the SA treatment field; Presents the ¿how to¿ of CS.; (2) An Implementation Guide for Admin.; Will help admin. understand the benefits and rationale behind providing CS for their program¿s SA counselors. Provides tools for making the tasks assoc. with implementing a CS system easier. Illustrations.
Since its very inception, social work has been considered an organizationally based profession, with the majority of its workforce employed within formal organizations. Whether in nonprofit, for-profit, or governmental agencies, the practical realities of human service organizations are a central element of professional social work. This book explores the climate and culture of these agencies and provides essential information for surviving and thriving in this setting. It prepares students for their future careers so that they will feel empowered in their work and be able to fulfill their responsibilities toward organizational, community, and social change. Using real-life examples, the authors examine the internal structures of management, financing, and supervision and discuss common conflicts between agencies and professionals. The book's straightforward tone and practical advice make it an asset to anyone entering human service organizations.
A critical characteristic of human service organizations is their capacity to learn from experience and to adapt continuously to changing external conditions such as downward pressure on resources, constant reconfiguration of the welfare state and rapidly changing patterns of social need. This invaluable, groundbreaking volume discusses in detail the concept of the learning organization, in particular its relevance to social work and social services. Contributors join together from across Europe, North America and Australia to explore the development of the learning organization within social work contexts and its use as a strategic tool for meeting problems of continuous learning, supervision and change. The volume addresses a range of important topics, from strategies for embedding learning and critical reflection in the social work learning organization, to the implications of the learning organization for the new community-based health and social care agenda.
This book explores concrete examples of different strategies and activities aimed at creating and embedding critically reflective learning and working environments within organisations whose prime function is social care. Critical reflection has long been recommended as a general professional skill and is a core component of the practice capabilities in social work in countries across the Western world. However, despite unequivocal support for it in social work education, sustaining critical reflection within organisations as both an individual and collective practices, supported by organisational cultures, is problematic. With contributions from social work practitioners and educators who have sought to embed critical reflection into broader activities and cultures within their organizations, the book addresses common features of critical reflection, and challenges and benefits in specific case studies. This book will inspire and develop new thinking and vision about being critically reflective in organisations, and facilitate efforts to improve the learning and working experience in addition to that of service quality and delivery. It will be required reading for all undergraduate and postgraduate social work modules focusing on management, leadership organizational change, and professional education.