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In this fully revised second edition, Dr. Dian Killian and Dr. Jane Marantz Connor offer a comprehensive and accessible introductory guide to exploring the concepts, applications, and transformative power of the Nonviolent Communication process. Providing research-based insight into the psychology of communication, this reference explores the most common barriers to effective communication and provides tangible steps to address these barriers head-on. The book features an expanded selection of relevant, meaningful exercises, role-plays, and activities that give readers the chance to immediately apply the concepts to real-life experiences. With lessons including how to transform negative self-talk into self-empowerment, how to foster trust and collaboration when stakes are high, and how to defuse anger, enemy images, and other barriers to connection, Connecting Across Differences teaches effective communication skills that get to the root of conflict, pain, and violence peacefully.
Renowned executive coaches and global leadership strategists Jane Hyun and Audrey S. Lee offer lessons on the vital skill of “Flexing”—the art of switching leadership styles to more effectively lead people who are different from you, allowing managers to successfully manage the multicultural workers of today and tomorrow. Flex offers a proactive strategy for managers to navigate and leverage diversity effectively in this new global economy, showing managers how to: understand the power gap, the social distance between you and those in the workplace of different cultures, ages, and gender; flex your management style, by stretching how you work and communicate with others, and bridging the gap with more effective communication, feedback tools and building healthy teams; and multiply the effect, by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions. Creating flex in a company’s management style will impact all aspects of developing the talent you have, attracting future talent and building relationships with customers in this competitive marketplace. Now, Flex: The New Playbook for Managing Across Differences shows you how.
Diversity is unavoidable, and that's a good thing - The starting place: knowing who you are - Creating a new awareness: what you didn't learn at school - The invisible boundary: how privilege affects your work and life - But everyone I know agrees with me: the influence of family and friends - That's not what I mean: effective, respectful communication - Say what?: why words matter - Making the connection: the four relationship vitals - Keeping a connection, even when the signal is faulty - When the golden rule isn't working: respectful conflict resolution.
The uniqueness of Child and Adolescent Life Stories lies in the multiple perspectives drawn from youth, their parents, and their teachers. These perspectives provide a range of lenses through which a student or beginning teacher may view child and adolescent development. The complex processes of development occur within a social context, and therefore a professional teacher, administrator, or school psychologist will need to be able to view developmental stages from youths' perspectives as well as from their various social settings.
The authors use vivid stories and activities to uncover hidden biases. --
Duane Elmer offers the tools needed to reduce apprehension, communicate effectively and establish genuine trust and acceptance between cultures while demonstrating how we can avoid being cultural imperialists and instead become authentic ambassadors for Christ.
Become more culturally competent in an increasingly diverse world Recent years have seen dramatic changes to several institutions worldwide. Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds—increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. This has also spilled into our daily lives and the way we consume information today. Understanding how to navigate these and other pitfalls requires adaptability, nuanced cross-cultural communication, and effective conflict resolution. Use Your Difference to Make a Difference provides readers with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding. This innovative and timely guide illustrates how to leverage differences to move beyond unconscious biases, manage a culturally-diverse workplace, create an environment for more tolerant schooling environments, more trusted media, communicate across borders, find and retain diverse talent, and bridge the gap between working locally and expanding globally. Expert guidance on a comprehensive range of topics—teamwork, leadership styles, information sharing, delegation, supervision, giving and receiving feedback, coaching and motivation, recruiting, managing suppliers and customers, and more—helps you manage the essential aspects of international relationships and cultural awareness. This valuable resource contains the indispensable knowledge required to: Develop self-awareness needed to be a cross-cultural communicator Develop content, messaging techniques, marketing plans, and business strategies that translate across cultural borders Help your employees to better understand and collaborate with clients and colleagues from different backgrounds Help teachers build safe environments for students to be themselves Strengthen cross-cultural competencies in yourself, your team, and your entire organization Understand the cultural, economic, and political factors surrounding our world Use Your Difference to Make a Difference is a must-have resource for any educator, parent, leader, manager, or team member of an organization that interacts with co-workers and customers from diverse cultural backgrounds.
A remarkable new way to move beyond biases and blind spots (especially if you don’t think you have any!) so you can communicate more effectively with a friend, lover, relative, or colleague You know what it feels like to be “at odds” with someone. Sometimes it seems like you are speaking completely different languages. Cognitive neuroscientist Dr. Dawna Markova and communication expert Angie McArthur have spent years developing and implementing tools to help people find common ground. In Reconcilable Differences, they provide the strategies you need to bridge the gap at the heart of your differences with others. Each of us possesses rational intelligence: the capacity to divide information into discrete categories, processes, and logical steps. But you may not realize that the secret to building bridges between people lies hidden in your relational intelligence: the way you communicate, understand, learn, and trust. Reconcilable Differences shows you how to map mind patterns (the secret to pinpointing communication pitfalls) and identify thinking talents (the catalysts for peak performance). You will gain insights into how you learn in order to turn doubt into trust and uncertainty into productive engagement. Brimming with anecdotes and advice not only from the authors’ files but also from their own experiences as a mother- and daughter-in-law who are like night and day, Reconcilable Differences is your guidebook for making profoundly positive change with those you care about. Advance praise for Reconcilable Differences “Reconcilable Differences offers an inspiring way to bridge differences with someone you care about. It will help you identify and improve your relational intelligence, and become a better communicator in the process.”—Deepak Chopra, co-author of You Are the Universe: Discovering Your Cosmic Self and Why It Matters “Dawna Markova and Angie McArthur offer an extremely insightful road map to navigating the diverse ways each of us approaches making ourselves understood, as well as the way we tend to hear others. The insights and strategies herein are simple and elegant. The advice is as invaluable for success at work as it is for success in life.”—Peter Sims, founder and CEO, Parliament, Inc., and author of Little Bets: How Breakthrough Ideas Emerge from Small Discoveries “True communication begins with understanding yourself and the way you are being understood. This book is a powerful guide to self-analysis and bridge-building.”—Suzy Amis Cameron, co-founder, the MUSE School
This groundbreaking book uses inspiring stories to integrate the newest findings from the human sciences. By taking an integral approach, it provides the broader perspective needed to manage diversity and build trust. Because much of our cultural conditioning occurs outside of conscious awareness, we are often blind to the ways our identities shape our world views and influence how we speak. As a result, cultural differences can bring out the worst in us, creating stress, misunderstandings, and lost opportunities. By understanding the three-way interaction between cultures, minds, and communication styles, readers can raise their awareness and reduce stress as they learn to better manage differences. Illustrated with detailed examples from a wide range of cultures, this book provides essential insights into the art and science of dealing with diversity. Its true stories inspire and motivate as they demonstrate the skills and best practices needed for intercultural success in the 21st century.