Download Free Conflict Resolution Strategies And Workplace Frustration And Organisational Citizenship Behavior Book in PDF and EPUB Free Download. You can read online Conflict Resolution Strategies And Workplace Frustration And Organisational Citizenship Behavior and write the review.

The purpose of this research is to determine the relationship between conflict resolution strategies (accommodating, avoiding, compromising, collaborating, and competing) with workplace frustration and organizational citizenship behavior (OCB) with the moderating role of trait emotional intelligence (EI) on their relations. Data was collected through a close-ended questionnaire from 298 employees (male = 197, female =101) working at different private organizations of the manufacturing and service industry within the city of Karachi. The data were analyzed using confirmatory factor analysis and structured equation modeling. The results indicated that accommodating and avoiding strategies don't seems to have any effect on both frustration and OCB. Accommodating seems to positively and significantly affect both. Compromising significantly and positively affect OCB, however, dominating is affecting frustration. EI also seems to influences both OCB and frustration. EI also complements accommodating and collaboration strategies with workplace frustration. This study is first of its kind in the local context in private sectors and paves the way for further research in the public sector.
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee! Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to: • Handle the daily onslaught of frustration without losing momentum, mood or confidence. • Avoid the conflict and cynicism that drains profits, resources and relationships. • Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers. • Experience the fiscal and personal benefits of being "hard on the problem and soft on the people." • Replace bitterness about the past with shared responsibility for the future. • Create a blame-resistant, emotionally resilient workforce. How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars. Anna Maravelas, of TheraRising.com, is an expert in restoring trust and enhancing profitability. She has delivered hundreds of keynotes and seminars in the U.S. and abroad, and her presentations are consistently cited as "best of the conference." Her clients include Fortune 500 companies, police departments, government bodies and family-owned businesses. Her work has been featured on numerous business radio shows and in a variety of print media. She resides in St. Paul, MN.
Anger and conflict are big issues in today's workplace. Too often, someone at work expresses anger, or gets in conflicts, in ways that range from inappropriate to high-risk. Whether you are a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager's, co-workers', and subordinates' anger -- as well as your own. You will see the eight inappropriate ways in which too many people express their anger or get into conflicts at work. You will find out how to keep anger and conflict from escalating. And you will get seven specific, hands-on skills you can use right away on the job, to turn angry outbursts and conflicts into productive conversations. This book will show you how to make your workplace less stressful and more productive.
Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.
Managing people in organizations is one of the single greatest challenges organizational leaders face today. What is ironic is that some organizational leaders inadvertently enable a work environment where employees do not improve their organizational performance and productivity. Successful Organizational Tidbits for todays Business Leaders vol. I offers new organizational definitions, terminologies, and theories on what is affecting employees productivity and performance in the workplace and offers practical solutions to leaders on how to effectively manage their employees. This book also provides leaders with leadership tools to enhance their leadership skills in the workplace. There are also great examples of business leaders and not-so-great leaders with real-life case studies. This book is applicable for leaders who manage employees in any organization. Following solutions and recommendations in this book today will enhance organizations tomorrow.
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and manager sand the people that work for them protect pride, profit, and productivity from these disabling emotions and behaviors. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change.
Publisher description