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Communicating for Success, 2nd edition, focuses student learning on the key communication competencies recommended by the National Communication Association. With a vibrant and engaging design, this introductory volume is packed with applied examples, features, and exercises; the text and accompanying Web content offer practical scenarios, key terms, discussion questions, sample activities, learning objectives, and more. A concentrated focus on the influence of communication on careers in business, education, and healthcare is highlighted near the end of each chapter and takes lessons beyond the classroom. This new edition features broader discussion of communication’s relation to social media and technology, culture, gender, and ethics.
Communication pervades our lives at all levels: academic, professional and personal. We can think of communication as anything that involves a transaction of meaning as a result of messages being sent and received between people, and these messages can be either intentional or unintentional. Your yawn at the breakfast table may be unintentional, but it communicates a message that you are tired. Communication is vitally important in every facet of our lives and we spend virtually all of our time communicating. Because it comes very naturally to us we might assume that we know how to do it and therefore don't need to spend time learning it. In reality, few of us reach our communication potential and we therefore experience communication difficulties from time to time. We have all had the experience of saying or doing something and then being surprised to find that someone else interprets what we have said or done in a way that we never intended. Communication is a complex process with many opportunities for mistakes and misunderstandings to occur. This book explores how various kinds of miscommunication occur and draw lessons on how to minimise barriers to communication.
This book covers interpersonal, interviewing and small group communication skills as well as informative and persuasive presentations. Hamilton draws on case studies and research from both management and communication literature to develop ideas, concepts and techniques in the book.
Congratulations! You are about to start on a journey that can take you in many directions and holds the potential to make you a confident, successful professional in cosmetology. As a cosmetologist, you will become a trusted professional, the person your clients rely on to provide them with ongoing service, enabling them to look and feel their best. You will become as personally involved in your clients' lives as their physicians or dentists are, and with study and practice, you can be as much in demand as a well-regarded medical provider. - Preface.
Completely up to date with the latest research and developments from the field, best-selling COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 11th Edition, explains the basic concepts and techniques needed to successfully communicate in today's business world. Professors Hamilton and Kroll provide succinct yet thorough coverage of every aspect of the communication process -- organizational communication, obstacles to effective organizational communication, conflict resolution, how technology affects communication, group and team communication, effective business presentations, improved use of social media, and more. Polishing Your Career Skills features provide diagnostic tools to help readers pinpoint and sharpen their own weaknesses, while real-world cases illustrate how chapter concepts apply to real life. With COMMUNICATING FOR RESULTS, students gain a competitive edge in interviews, presentations, future leadership roles, and more. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
A Woman's Guide to the Language of Success offers step-by-step guidance and powerful techniques you can use to lead, to succeed, and to make your ideas heard in the workplace - starting today - without compromising your femininity and integrity. This practical, candid guide features dozens of effective exercises and models that will make an immediate difference in your work life. Real-world examples of career women like yourself will educate and inspire you to shed the language of weakness and gain the language of power - not only through the spoken word, but through body language, writing, reading, and listening.
This essential volume explores the vital role of communication in the aging process and how this varies for different social groups and cultural communities. It reveals how communication can empower people in the process of aging, and that how we communicate about age is critically important to – and is at the heart of – aging successfully. Giles et al. confront the uncertainty and negativity surrounding "aging" – a process with which we all have to cope – by expertly placing communication at the core of the process. They address the need to avoid negative language, discuss the lifespan as an evolving adventure, and introduce a new theory of successful aging – the communication ecology model of successful aging (CEMSA). They explore the research on key topics including: age stereotypes, age identities, and messages of ageism; the role of culture, gender, ethnicity, and being a member of marginalized groups; the ingredients of intergenerational communication; depiction of aging and youth in the media; and how and why talk about death and dying can be instrumental in promoting control over life’s demands. Communication for Successful Aging is essential reading for graduate students of psychology, human development, gerontology, and communication, scholars in the social sciences, and all of us concerned with this complex academic and highly personal topic.