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Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there’s a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don’t truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.
This book outlines a highly practical integrated approach to leader support which has been widely utilised across multiple sectors. In addition to outlining the varied modalities of one-to-one support (counselling, supervision, coaching and mentoring), it challenges the notion that such approaches alone can provide the individual with the confidential support which leaders need. Instead, the book offers an action research based 'Leadership Inquiry Support' (LIS) model which holistically integrates multiple modalities of support alongside a strong developmental process. Central to this model is dedication to authentic collaboration in the support relationship. Detail is also provided on how to create such a relationship in non-controlling, non-avoiding, dialogical ways. Furthermore, this text explores a number of tricky issues, including how those facilitating LIS gain support for themselves and keep themselves safe, the evaluation of LIS, and consideration of ethical, cultural and context variables. This is not a 'quick-fix' solution book, but rather a deep and holistic exploration of implementation strategies for LIS backed up by research and real-world, practical experience.
Readers will be introduced to the three core approaches of counselling, coaching and mentoring, and shown how they work across a variety of settings, including therapy, teaching, social work and nursing. Part 1 takes readers through the theory, approaches and skills needed for helping work, and includes chapters on: The differences and similarities of counselling, coaching and mentoring Foundational and advanced skills for effective helping Supervision and reflective practice Ethical helping and working with diversity Part 2 shows how helping skills look in practice, in a variety of different helping professions. 10 specially-written case studies show you the intricacies of different settings and client groups, including work in schools, hospitals, telephone helplines and probation programs.
This book will help you and your staff to develop a framework for continuing professional development within your school or college.
This is the definitive introduction to coaching and mentoring, written by an experienced and multidisciplinary team. Taking you all the way through from the emerging theory to informed practice, the book covers: · Skills, purposes and outcomes of coaching and mentoring processes · The many settings in which they take place – public, private and voluntary · Coaching and mentoring’s evidence base and how it is assessed · The professionalization of coaching and mentoring and a move towards integration. Supported by a wide range of case studies, activities, further questions and topics for discussion, this book is a comprehensive but accessible introduction. The authors take a critical approach and go beyond the basics, to support your development as a critically reflective practitioner. It is essential reading for those studying coaching and mentoring, and professionals looking to integrate coaching and mentoring into their organizations.
A state-of-the-art reference, drawing on key contemporary research to provide an in-depth, international, and competencies-based approach to the psychology of coaching and mentoring. Puts cutting-edge evidence at the fingertips of organizational psychology practitioners who need it most, but who do not always have the time or resources to keep up with scholarly research Thematic chapters cover theoretical models, efficacy, ethics, training, the influence of emerging fields such as neuroscience and mindfulness, virtual coaching and mentoring and more Contributors include Anthony Grant, David Clutterbuck, Susan David, Robert Garvey, Stephen Palmer, Reinhard Stelter, Robert Lee, David Lane, Tatiana Bachkirova and Carol Kauffman With a Foreword by Sir John Whitmore
Amazing Benefits, Unique Risks A stellar mentor can change the trajectory of a career. And an enduring mentoring program can become an organization’s most powerful talent development tool. But fixing a “broken” mentoring program or developing a new program from scratch requires a unique process, not a standard training methodology. Over the course of her career, seasoned program development specialist Jenn Labin has encountered dozens of mentoring programs unable to stand the test of their organizations’ natural talent cycles. These programs applied a training methodology to a nontraining solution and were ineffective at best and poorly designed at worst. What’s needed is a solid planning framework developed from hands-on experimentation. And you’ll find it here. Mentoring Programs That Work is framed around Labin’s AXLES model—the first framework devoted to the unique challenges of a sustained learning process. This step-by-step approach will help you navigate the early phases of mentoring program alignment all the way through program launch and measurement. Whether your goal is to recruit and retain Millennials or deepen organizational commitment, it’s time to embrace mentoring as one of the most powerful tools of talent development. Mentoring Programs That Work will help your organization succeed by building mentoring programs that connect people and inspire learning transfer.
This book answers a number of fundamental questions about listening in coaching and mentoring. What difference does being heard make to the speaker? How does it have that effect? What are the necessary components of good listening? How do you evaluate your practice as a listener and how do you improve? The process of writing this book led the author to look closely at his own practice, test, experiment, and push his listening to a higher level. He invites the reader to do the same. This book identifies what it takes to listen well – the skills, mind-set, presence, self-awareness and self-management – and why it can be hard. It demonstrates how four modes of listening – attention, inquiry, observation and use of self – all contribute to the listener’s understanding and to the speaker’s awareness. It argues that we all have a ‘learning edge’ as listeners and provides a framework that helps each of us find it. The book is intended as a companion for anyone who commits to becoming a good listener. It shows how to develop expertise in the four modes of listening. It offers examples and principles to guide practice, questions for reflection, and a series of ‘workouts’ to help the listener develop their ability to listen. It encourages by showing how good listening is simple – you turn up, pay attention, and listen with all you have, and it challenges by identifying the work it takes to do that.
"There are excellent chapters on how to train and develop coaching and mentoring skills and on practical ethics…This is a superb book and an excellent resource for existing mentors and coaches. It will also be a valuable introduction for potential clients – and is likely to encourage them to become coaches and mentors in their own right." The British Journal of Psychiatry “This engaging, comprehensive and practical book explains how to get the most out of coaching and mentoring. The authors identify the key principles of effective practice and make the text come alive through frequent use of interactive case material. It is a sound resource for those already engaged in, or thinking about, coaching and mentoring.” Dr Gerard Egan, Professor Emeritus, Loyola University, Chicago, USA. "In the burgeoning field of coaching, Mary Connor and Julia Pokora have provided a very readable and accessible book that anyone who is thinking of becoming a coach or mentor should read. It provides very clear frameworks, tools and questions that can help a person decide whether this is the right direction for them and how to go about developing the competences, capabilities and capacities necessary." Dr Peter Hawkins, Chairman of Bath Consultancy Group, UK and leading author and expert on coaching supervision. "In all this is a thought provoking, well tested book of value to practitioners and trainers alike. For those who have not read deeply about Egan's model, it offers the best summary I know of the richness of this framework and the use of it in a 1:1 learning relationship." International Journal of Mentoring and Coaching Coaching and mentoring are now mainstream activities in organizations. This unique book focuses on the common ground between coaching and mentoring, offering nine key principles for effective practice. It answers questions asked not only by coaches and mentors but also by clients, including: How can I be an effective coach or mentor? How can I be an effective client? What are some useful tools and techniques? How can I train and develop as a coach or mentor? What are the ethical issues in coaching and mentoring? How is a coaching or mentoring culture developed at work? Coaching and Mentoring at Work is essential reading for coaches, mentors, clients, managers, leaders, professionals, HR specialists, trainers, consultants and students. The book will help you to: Improve your skills Use a tried and tested framework Enhance working relationships Learn from practical exercises Develop as a coach, mentor or client Lead and manage effectively
Supervision is increasingly required for a coach’s and a mentor's professional development, and engaging in reflective practice with peers can be a valuable way of meeting these needs. Peer supervision brings unique challenges though, including the possibility of collusion or stagnating at a shared developmental level. This book is written by practicing professional supervisors who engage in peer supervision themselves and train communities of coaches and mentors. It guides practitioners to develop and integrate their range of individual and group reflective practice activities alongside professional supervision. It draws upon essential theory and methodology, explores challenges and ethical dilemmas faced within peer supervision, and provides concrete guidance, useful techniques and helpful templates. This practical guide will be vital reading for individual coaching and mentoring practitioners and peer learning groups including within communities, universities and/or training programs. It will also support professional supervisors and organizations developing coaching cultures.