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This book illuminates the importance of the citizen charter (CC) in local service delivery in Bangladesh. It describes how CC was implemented into the service delivery process and its impact. In the 1970s, the transition from traditional public administration to new public management was inspired by globalization, the emergence of an information and technological society, and many economic theories, such as public choice, principal-agent theory, and transaction cost. The purpose of the government in a welfare state is to serve the citizens by providing essential services. However, public service delivery in most developing nations is ineffective owing to corruption, waste of public funds, a lack of responsibility on the part of public employees, etc. In this context, CC emerged as a means of educating individuals on many elements of services, so they may hold service providers accountable. Thus, the issue of framing and implementation of CC has been put in place due to the persistent pressing of academicians, politicians, and practitioners advocating for better local service delivery.
This book analyzes contemporary issues in governance, policy management, and policy performance both at the central and local levels in Bangladesh, Nepal, and Sri Lanka. The focus is on some central social issues such as empowerment, the inclusion of minorities, institutional trust, policy implementation, and local service delivery. Although these three countries have recently opted for democratic governance, the journey to establish and consolidate democracy as well as enhance governance capacity have been painful and filled with challenges. The chapters in this volume are country specific studies based on empirical data both quantitative and qualitative collected for several years and presented in readable prose. This does not, however, rule out the general applicability of the findings to other contexts within and beyond the borders of these countries. Despite huge differences in South Asia, the policy and governance issues and challenges that are explored, highlighted, and analyzed also have commonalities with other South Asian countries.
This book explores the impact of Bangladesh's Local Government Act of 2009 on the functioning of the local governments or Union Parishads (UP), with a particular emphasis on people’s participation and accountability. Throughout the chapters, the authors review the existing legal framework of UP and its relation to social accountability, examine how much of the social participation is spontaneous and how much is politically induced, question the success of the Citizen's Charter and Right to Information acts as mechanisms for social accountability, and present suggestions to remedy some of the problems facing people's participation and accountability in the UP. This book fills existing gaps in the discourse by adding new information to the literature on development research and legal reforms in Bangladesh, specifically in how those legal reforms have led to strengthening or weakening people's participation in local government. The target audience for this book are students and researchers in Asian studies , international development studies, and public administration, as well as practitioners working in the local governments discussed.
This book examines the dynamic between citizens’ trust and good governance using the case study of Bangladesh. The chapters provide in-depth insights into the challenges and opportunities unique to local governance in Bangladesh. Through a comprehensive exploration, the book scrutinizes the performance evaluation of City Corporations, dissecting their role in ensuring quality service delivery within Local Government Institutions (LGIs). The focal point of this inquiry lies in the factors that shape and impact citizens’ trust in two specific entities: the Cumilla City Corporation and the Chattogram City Corporation. Ultimately, the book underscores the necessity for a revamped organizational framework within City Corporations, advocating for a modernized structure, streamlined chain of command, and a conducive work environment. By melding insights into trust, governance, and structural reform, the book sheds light on the pivotal relationship between empowered citizens, well-functioning LGIs, and the imperative of effective urban management. A valuable and significant contribution to the subject of LGIs and their role in fostering citizens’ trust, this book will be of interest to researchers in the fields of political science, public administration, governance studies, development studies, and urban studies, as well as local government administration and civic engagement and governance.
This book studies public policy and administration in Bangladesh. It studies how, despite recording high-levels of corruption persistently, some governments in least developed countries (LDCs) like Bangladesh have achieved impressive online transformation level, through digital, electronic or e-Government implementation. The book investigates the historical and political context, and examines the different policies and strategies adopted by successive governments of Bangladesh for facilitating digital service delivery transformation of traditional, paper-based, circuitous public service delivery processes. It reviews public administration reforms introduced over several decades, and other initiatives launched with the specific objective of improving service delivery management. The volume also contextualizes the new e-Government development initiatives in light of the various approaches such as traditional public administration, new public management, digital era governance, new public governance, and design thinking. Drawing on a host of published and unpublished materials, interviews with senior public officials, academics, representatives of international donor agencies, think tanks and non-governmental organizations, and a survey of more than 400 plus bureaucrats, the book analyzes the progress of digital government in Bangladesh from a soft, behavioral perspective. It will be of great interest to scholars and researchers of public policy and public administration, politics, innovation, and South Asian studies. It will be an essential reading for bureaucrats and government officials, as well as think tanks and NGOs.
Good policies are an important prerequisite of good governance, and any effort to change one is likely to affect the other. In emerging democracies, such as Bangladesh, a redefinition of roles and responsibilities of different actors in the policy and governing process can be noticed. This book identifies and analyses issues related to the making and implementation of public policies in Bangladesh over the last four decades (1972-2012). It explores the implications of the change that has taken place in policy and governance environment in Bangladesh. Focusing on several important sectoral and sub-sectoral polices, it examines the impact and limitations of the change. Chapters are structured into four parts: Public Policy, Bureaucracy and Parliament; Cases of Public Policy; Women in Governance and Public Administration; Ethics, Innovations, and Public Service Delivery, and the book is a valuable resource for researchers in the field of development studies, public policy and South Asian politics.
Poverty Reduction Strategy Papers are prepared by member countries in broad consultation with stakeholders and development partners, including the staffs of the World Bank and the IMF. Updated with annual progress reports, they describe the countries macroeconomic, structural, and social policies in support of growth and poverty reduction, as well as associated external financing needs and major sources of financing. This country document for Bangladesh is being available on the IMF website by agreement of the member country as a service to users of the IMF website.
This book provides an analysis of the urban government system in Bangladesh, focusing on its upper tier, the City Corporation (CC), and the institutional and legal frameworks within which it operates. Along with a discussion of the scale and magnitude of urbanization, the book presents a comprehensive analysis of the reform agendas of CCs including their functional assignments, local political leadership, local control over administration and service delivery, local fiscal autonomy and local financial management, and local participation and accountability mechanisms. Very few efforts have been taken to analyze the comprehensive reform agenda required to make the CCs effectively discharge their duties and responsibilities in the context of Bangladesh. This book therefore not only fills this gap in the literature, but also provides recommendations on each reform agenda.