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“Normalize Great Service. The 5 Week Plan” is a detailed, practical guide, inspired by 5* hospitality best practices, for entrepreneurs and small-business owners to better serve their employees and customers. It leads with the vision that great quality service should be normalized, making it possible to have attentive and professional interactions across all customer-facing businesses, regardless of their scale and level of luxury or simplicity. Along with a structured and practical approach to change, allocating the necessary importance to the follow-up steps as well (reinforcement and celebration), the guide includes: Self-audits to assess the current state of your employee engagement or customer satisfaction; A Facilitator Guide to help you streamline the training; A Participant Workbook to serve as the foundation for your team members' training; An abundance of examples to inspire you, based on a practical study case; Useful exercises and templates to support your team’s efforts. So, Take What You Need and Join the Movement to Normalize Great Service! If you are a small business owner in the customer-facing service industry, a servicepreneur, then you are the leader, everything will reflect your actions and decisions. So, TAKE WHAT YOU and your team NEED to exceed those expectations! Appreciate and celebrate more, listen to the emotional and physical voice of your employees to better care for them, and listen to the needs and wishes of your customers to guide your service. If you are a freelancer or a solopreneur, you are a one-(wo)man-show being at the same time the business, the employee, the brand, and the values. TAKE WHAT YOU NEED to shape your skills and create experiences rather than provide services. Answer that call, write that email, connect in that meeting, and deliver that project at its best level! Select the gestures, words, tools, and mentalities that add value to your work. If you are a service professional, I admire your dedication to self-development. TAKE WHAT YOU NEED to upgrade your many talents, become even more valuable on the market, and declare yourself an experienced curator because that’s what you are! If you are a customer (and all of us are customers, daily!) respect yourself by not accepting service below expectations, and appreciate the service employees' continuous effort to create experiences. TAKE WHAT YOU NEED, know what you deserve, and don’t settle for less!
Best Life magazine empowers men to continually improve their physical, emotional and financial well-being to better enjoy the most rewarding years of their life.
"The Great Shift" is a key contribution toward our ability to evolve consciously. Covering major themes of self, social & systemic evolution, this is a comprehensive plan of action on all levels. Like a Medici of the 21st century, Robin Wood serves as a catalyst for the next Renaissance, for a global dream of a thriving civilization on a thriving planet. Gathering people, knowledge, creativity, innovations, know-how, and new systems, bringing business genius to the business of planetary evolution, he calls each of us to be an evolutionary pioneer. This book is a blueprint for planetary evolution: How to get from "Here," breakdown and collapse, to "There," breakthroughs to an actual new world. In time. You'll develop a 2nd Renaissance perspective, together with a set of practices that enable us to become "world-centric," to create, lead, strategize, engage, design & shift our own life, career & participation in the evolution of the world.
Translated From The High-Dutch Printed At Amsterdam, 1672. With All The Adjacent Kingdoms, Principalities, Provinces, Cities, Chief Harbors, Structures, Pagan Temples Products And Living Creatures. The Manners, Habits, Economies And Ceremonies Of The Inhabitants, As Like Wise The Most Remarkable War Like Exploits, Sieges, Sea And Field-Engagements Between The Portuguese And Dutch, With Their Traffic And Commerce. The Whole Adorned With New Maps And Draughts Of The Chief Cities, Forts, Habits, Living Creatures, Fruits Etc; Of The Products Of The Indies, Drawn To The Life, And Cut In Copper Plates, Also A Most Circumstantial And Complete Account Of The Idolatry Of The Pagans In The East-Indies, The Malabars, Benjans, Gentives, Brahmans & Etc. Taken Partly From Their Own Vedam Or Law-Book And Authentic Manuscripts; Partly From Frequent Conversation With Their Priests And Divines; With The Draughts Of Their Idols, Done After Their Originals.