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Apple Computer was once a shining example of the American success story. Having launched the personal computer revolution in 1977 with the first all-purpose desktop PC, Apple became the darling of the national business press and Wall Street. Yet by 1995, the company's change-the-world idealism had all but disappeared in a bitter internal struggle between warring camps. Raging internal mistakes, petty infighting, and gross mismanagement became Apple's hallmark, and today the company clings to a mere 3.7 percent share of the market it helped to create. Apple is the spellbinding account of what really went on behind closed doors, revealing the forces that dismantled this once great icon of American business.
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
With 200 unforgettable images, Carlton and Point Breeze recounts the history of a community that developed along the shore of Lake Ontario in 1803. The first settlers hunted and fished for a living, just as Native Americans had for centuries. At Point Breeze, Oak Orchard Harbor became a shipbuilding center. The Bridges and Waterport developed as fishing villages. And Ashwood, Kenyonville, Kuckville, and Kent grew into large farms, with crops and cattle that were shipped to faraway markets. Times change, and today the waterfronts recreational appeal lures thousands of visitors. But ancient Native American burial grounds still exist here, and arrowheads and flint appear each spring when gardens are tilled and farmland gives way to golf courses.
In 1972, the Philadelphia Phillies experienced one of their worst seasons in franchise history, finishing with an abysmal 59-97 record. Yet throughout this disastrous season, Steve "Lefty" Carlton proved to be a diamond in the rough. In his first year with the club, he led the league with 27 wins, eight shutouts, and a sizzling 1.98 ERA, earning an astounding 45.8 percent of Philadelphia's wins. He also won his first Cy Young award, the first pitcher to do so with a last-place team. This work chronicles Carlton's magical season, including the Rick Wise-for-Carlton trade, his 5-1 start following the players' first-ever strike, his 15-game winning streak, and a number of memorable games along the way. Interviews with Phillies icons, Hall of Famers, and legendary sports writers add insights to this account of Carlton's remarkable achievements amidst one of the most calamitous periods in Phillies history.
From the life and death struggles in the gritty halls of San Francisco's most prestigious hospitals to the glittering parties thrown by the Bay Area's most wealthy and powerful, Katherine Stone weaves of rich tapestry of love, secrets, passion, and betrayal. He could have walked over to her and held her and made love to her, but he didn’t. He couldn’t. He didn’t know who she was anymore. She looked like the sixteen-year-old girl with whom he had fallen in love eleven years ago, but she was also the woman who had yelled at him in frustrated rage just a month before. Mark wanted to find the old Janet, his Janet, to retrace the steps that would lead him back to her. “Do you remember the first time we made love?” he asked. “Of course.” “What were you thinking that night? It was a big step and we never talked about it.” “I was thinking what I always thought when you touched me,” Janet said very quietly. “I was thinking, I love you.” “Janet,” he whispered emotionally. But he still couldn’t move to her . . . Doctor Mark Collinsworth is a brilliant physician, dedicated to medicine and to saving lives. But his own life, his own happiness, is in great jeopardy. Many women want the sexy and tormented doctor. But there is only one woman who can make him whole. Socialite and patron of the arts, Kathleen Jordaine has lived a charmed and golden life. But all the wealth in the world cannot buy love, and when she meets the man she loves, she must be willing to risk everything for him and their love. Doctor Leslie Adams makes excellent decisions at the hospital, life-saving ones, but the choices she makes in her personal life have caused as much heartache as joy. And when she finally makes the right choice, the decision that will save her heart and his, secrets from the past threaten to shatter them both. Praise for the novels of Katherine Stone: Katherine Stone writes “in the vein of Danielle Steel and Sandra Brown.”—Library Journal “A hauntingly beautiful story set against the splendor of California’s Napa Valley. An intriguing, multilayered tale filled with such deep emotions and vivid descriptions that it’s nearly impossible to put down.”—Rendezvous on Bed of Roses “Heart-tugging . . . few romance fans will remain unmoved.”—Publishers Weekly on Thief of Hearts “Poignant . . . Cass is an intrepid heroine, but it is Chase who wins our hearts when he refuses to allow Cass’s seeming betrayal to stop him from protecting his beloved.”—Midwest Book Review on Bed of Roses “Remarkably romantic and thoroughly enchanting.”—Rendezvous on Pearl Moon “Fairytale elements mix with those of a present day romance for . . . thoroughly enjoyable results.”—Kirkus Reviews on Rainbows Katherine Stone's "high quality romance ranks right up there with Nora Roberts."—Booklist “Sweeping drama . . . Her most emotionally charged and intricate story of love yet.”—Romantic Times on Imagine Love “Alluring . . . Fascinating . . . Each page brings a new adventure, every plot twist another question begging to be answered.”—Rendezvous on Imagine Love
" Take to the skies with Linda Carlton in "Linda Carlton: Air Pilot" by Edith Lavell. This thrilling novel follows Linda's extraordinary journey as she defies societal expectations and pursues her passion for aviation, breaking barriers and paving the way for female pilots. Set in the exhilarating world of aviation, "Linda Carlton: Air Pilot" immerses readers in the challenges and triumphs faced by Linda as she navigates the male-dominated industry. With determination, skill, and unwavering courage, Linda overcomes obstacles, proves her worth, and inspires others to follow their dreams. Edith Lavell's storytelling captures the excitement and adventure of flying, painting a vivid picture of Linda's experiences in the cockpit and the breathtaking landscapes she soars above. Through Linda's journey, readers witness the resilience, perseverance, and pioneering spirit that drives her to reach new heights. Join Linda Carlton as she takes flight, defying expectations, shattering stereotypes, and leaving an indelible mark on the world of aviation."
"Linda Carlton's Perilous Summer" by Edith Lavell. Published by Good Press. Good Press publishes a wide range of titles that encompasses every genre. From well-known classics & literary fiction and non-fiction to forgotten−or yet undiscovered gems−of world literature, we issue the books that need to be read. Each Good Press edition has been meticulously edited and formatted to boost readability for all e-readers and devices. Our goal is to produce eBooks that are user-friendly and accessible to everyone in a high-quality digital format.
Linda Carlton's Island Adventure by Edith Lavell is an enthralling narrative that trails Linda Carlton as she embarks on a mysterious adventure on a secluded island. Lavell's storytelling prowess, filled with suspense, intrigue, and exploration, makes this a riveting read for those seeking adventure and discovery.