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THE SUNDAY TIMES BESTSELLER "Henry Fraser is one of the most remarkable people I've ever met" J.K. Rowling "What a story of transformation, inner power and inspiration" Jonny Wilkinson The memoir of the year by Henry Fraser, motivational speaker and mouth artist with a foreword by J.K. Rowling. Being challenged in life is inevitable, but being defeated is optional... Henry Fraser was 17 years old when a tragic accident severely crushed his spinal cord. Paralysed from the shoulders down, he has conquered unimaginable difficulty to embrace life and a new way of living. Through challenging adversity, he has found the opportunity to grow and inspire others. This book combines his wisdom and insight into finding the gifts in life's challenges, and will resonate with anyone facing an obstacle, no matter how big or small. It includes Henry's thoughts on how to look at the right things and avoid the wrong, finding progress in whatever you do, and acknowledging and accepting the darkness when it comes. Right at the heart of Henry's inspiring philosophy is his belief that every day is a good day.
Having observed and coached in hundreds of K-12 classrooms since 1994, Ron Nash has come to a few conclusions about what makes teachers tick and classrooms click. The best teachers attend to those seemingly little things that cost nothing, even as they create classroom climates where students can’t wait to walk through the door every day. The big little things that great teachers do have students up, moving, pairing, sharing, laughing, and learning in an atmosphere full of trust, respect, and high expectations. Great teachers are obsessed with continuous improvement. This second edition of Big Little Things highlights 50 tools for building better classrooms at all levels.
Was it Napoleon who first said, "Good things come in small packages," or someone in the jewelry industry? Whoever coined that phrase had the wisdom to realize that "little things can make a big difference." For the past 10 years, as the entertainment anchor for CNN, Laurin Sydney has been privy to the private lives of Hollywood royalty, where a wish is their command. Past the tall palms and long driveways of dreams . . . lives a world filled with so much success and privilege, where you would assume that anyone would be happy. But happiness is not about that house on the hill—it’s about constructing a home in your heart. . . . This book is filled with joyful jolts and enlightening exercises for your home, your relationships, your kids, your workplace, and you. For example, you can make small, simple gestures that may not help to establish world peace but that can bring peace and joy to your world. . . . One little chocolate kiss, added to the lunchbox of a frightened first grader. . . . A package of dried chicken soup slipped inside a get-well card for your sniffling sister. . . . A hanky with your perfume, strategically placed in your honey’s business luggage. . . . Some "apple" tea for your daughter’s teacher on her birthday . . . A sprig of dried lavender slipped into your pillowcase to ensure sweet dreams . . . We’ve already been taught not to sweat the small stuff, now let some small stuff make a big difference for you.
Everyone seems to understand the importance of satisfied customers. Yet, 80% of companies believe they deliver a good customer experience while only 8% of customers agree. How is such a disparity possible? Little Things Big Returns reveals why and how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains what companies can do to close the gap? Story after story is shared about how successful companies hone in on little things to create long-lasting loyalties. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings they never forget. Think of the little things as the moments that matter most to your customers. How your customer feels in those moments creates the defining elements of your brand and your business. Those little things become the stories of your company that your customers share with family and friends. When those experiences are positive and memorable, customers start to depend on, become loyal to and even fall in love with your company. You'll also come to realize that doing what matters most for your customers costs very little. Many examples in this book demonstrate how doing the little things well makes a big difference and is highly profitable. You just need to change your attitude and resolve to make your customer's experience the central motivation of your operations. After all, how much does it cost to change your attitude? When your company is passionate about doing the little things that create memorable experiences, your customers beat a well-worn path to your door and your business becomes an exciting, flourishing example of a company at its very best.
No one has had more influence in shaping the idea of modern management than Tom Peters. An avowed enemy of conformism and the status quo, Peters is a necessary voice of experience to guide us through times of financial uncertainty. In The Little BIG Things, he provides essential wisdom for everyone—from the freelancer to the small business owner to the head of a major corporation—offering 163 ways to excel at the "people side of business" by pursuing excellence at every level. "The 'Excellence Standard' is not about Grand Outcomes. In Zen-like terms, all we have is today. If the day's work cannot be assessed as Excellent, then the oceanic overall goal of Excellence has not been advanced. Period." "If membership in your club (organization) is not aimed at 'mind-blowing' development for each staff member and 'window rattling' service for each customer and other extended family members, then . . . just what the hell is the point?"
"VeggieTales digital pop-up book"--Cover.
It unexpectedly arrived. It brushed past someone in the street. It weaves its way in and out of people on the street. It catches people completely unaware. But what is this It? They call It . . . happiness! A beautiful new book from award-winning illustrator and author Beatrice Alemagna that explores the wonderful way that happiness enters our lives and changes the way we look at the world.
Featuring beautiful design vignettes and arrangements from today’s top designers, Susanna Salk’s It’s the Little Things inspires us to be personal and artful with our decorating choices, creating spaces that reflect our personality. This jewel of a decorating book looks at the design details that make up a room’s decor, the stylish little touches that can help any room transcend the ordinary. Whether through the luxurious trim and tassel of a bedroom curtain, the whimsy of a uniquely upholstered chair in the dining room, a loose but lush visual landscape on an entry hall table, or a deeply personal arrangement of treasures upon a dressing table, this book celebrates how chic design can be when expressed through personal details and provides a wealth of vignettes to inspire home owners and designers. Organized by type of design arrangement, from full rooms designed with attention to detail and entire walls depicting inspiring arrangements of art and objects, to more intimate still lifes arrayed on desktops, mantels, and bookshelves, It’s the Little Things shows us how to display our beloved objects to create sophisticated interiors. With interiors by some of the world’s top designers, such as Alessandra Branca, Bunny Williams, John Derian, and India Hicks, among others, and with Salk’s encouraging design tips, It’s the Little Things inspires us to slow down and pay attention to the details that can add richness and personality to any interior.
Wall Street Journal Bestseller Have you ever wondered why we spend so much time and energy thinking about the big challenges in our lives when all the evidence proves it’s actually the little things that change everything? That’s right… Absolutely everything. Little Things embodies Andy’s own approach to life and work, detailing for the first time some of the exclusive material that he uses to teach and coach some of the most successful corporations, teams, and individuals around the world. In his unique humorous style, Andy shows how people succeed by actually going against the modern adage, “don’t sweat the small stuff”. By contrast, Andy proves that it is in concentrating on the smaller things that we add value and margin. Discover a new perspective and a game plan for meeting various challenges, such as: Managing life in a society that seems to be constantly offended by something or someone Creating change that is permanent and not short term Dramatically increasing results by harnessing the fraction of margin between second place and first Understanding our spiritual connection with God and how that affects planning and outcome Identifying the very moment when asking the question why? multiplies the success of an endeavor Recognizing the smallest details that ensure the greatest success