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"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.
This is a book everyone needs to read; a whole new perspective on how and why the body's functions and its energy shape every aspect of your life.
Examining the work of Plato, Descartes, Hume and Wittgenstein, this introduction to the central topics of Western philosophical thought explores debates about empiricism, the mind/body problem, the nature of matter, and the status of language, consciousness and scientific explanation.
Reading Connections: Strategies for Teaching Students with Visual Impairments offers an in-depth and user-friendly guide for understanding reading instruction for teachers and professionals seeking to improve the reading skills of their students who are visually impaired. The book addresses in detail the essential components of reading--phonemic awareness, phonics, reading fluency, vocabulary, and reading comprehension--as well as other key reading components and subskills. While this book addresses the needs of students who read print, braille, or both, much of the book is also consistent with strategies for teaching reading to students who have, or are at risk for, developing reading disabilities. Teachers of students with visual impairments, as well as family members and other professionals who work with children who are blind or visually impaired, will find within this book a repertoire of strategies and activities for creating a balanced, comprehensive plan of reading instruction for each student and for teaching the essential reading skills necessary for students' success.
Connections and Symbols provides the first systematic analysis of the explosive new field of Connectionism that is challenging the basic tenets of cognitive science. Does intelligence result from the manipulation of structured symbolic expressions? Or is it the result of the activation of large networks of densely interconnected simple units? Connections and Symbols provides the first systematic analysis of the explosive new field of Connectionism that is challenging the basic tenets of cognitive science. These lively discussions by Jerry A. Fodor, Zenon W. Pylyshyn, Steven Pinker, Alan Prince, Joel Lechter, and Thomas G. Bever raise issues that lie at the core of our understanding of how the mind works: Does connectionism offer it truly new scientific model or does it merely cloak the old notion of associationism as a central doctrine of learning and mental functioning? Which of the new empirical generalizations are sound and which are false? And which of the many ideas such as massively parallel processing, distributed representation, constraint satisfaction, and subsymbolic or microfeatural analyses belong together, and which are logically independent? Now that connectionism has arrived with full-blown models of psychological processes as diverse as Pavlovian conditioning, visual recognition, and language acquisition, the debate is on. Common themes emerge from all the contributors to Connections and Symbols: criticism of connectionist models applied to language or the parts of cognition employing language like operations; and a focus on what it is about human cognition that supports the traditional physical symbol system hypothesis. While criticizing many aspects of connectionist models, the authors also identify aspects of cognition that could he explained by the connectionist models. Connections and Symbols is included in the Cognition Special Issue series, edited by Jacques Mehler.
The topics in this survey volume concern research done on the differential geom etry of foliations over the last few years. After a discussion of the basic concepts in the theory of foliations in the first four chapters, the subject is narrowed down to Riemannian foliations on closed manifolds beginning with Chapter 5. Following the discussion of the special case of flows in Chapter 6, Chapters 7 and 8 are de voted to Hodge theory for the transversal Laplacian and applications of the heat equation method to Riemannian foliations. Chapter 9 on Lie foliations is a prepa ration for the statement of Molino's Structure Theorem for Riemannian foliations in Chapter 10. Some aspects of the spectral theory for Riemannian foliations are discussed in Chapter 11. Connes' point of view of foliations as examples of non commutative spaces is briefly described in Chapter 12. Chapter 13 applies ideas of Riemannian foliation theory to an infinite-dimensional context. Aside from the list of references on Riemannian foliations (items on this list are referred to in the text by [ ]), we have included several appendices as follows. Appendix A is a list of books and surveys on particular aspects of foliations. Appendix B is a list of proceedings of conferences and symposia devoted partially or entirely to foliations. Appendix C is a bibliography on foliations, which attempts to be a reasonably complete list of papers and preprints on the subject of foliations up to 1995, and contains approximately 2500 titles.
This incredible resource is a guide to facilitating powerful activities to create more connected and more engaged teams.
Add Beautiful Effects to Your Brush Lettered Artwork and Enhance Your Hand Lettering Fantastic brush lettering artwork is right at your fingertips—and far easier to achieve than you think—with renowned lettering artist Chrystal Elizabeth’s simple step-by-step guide. In Brush Lettering Made Simple, she reveals her secrets to mastering a vast array of brush lettering techniques, including di erent fonts, styles, flourishes, e ects and mediums. You’ll begin with the basics—how to form letters, then connect them to form words—and work your way up to more tricky techniques, such as lettering with watercolors, as well as how to make your lines and transitions as smooth as a professional lettering artist. Learn how to create the most popular brush lettering e ects, such as galaxy, ombre and blended colors, and how to add drop shadows behind your text to make your words really pop! Chrystal also shows you how to bring beauty and depth to your lettering projects with colorful backgrounds and borders. Doodling is encouraged in this interactive workbook, which features special high-quality art paper and beautifully bordered blank pages where you can practice your new skills. With more than 45 easy-to-follow tutorials, you’ll be creating elegant, professional-looking lettering projects in no time.
The art of soldering—permanently joining metal components with a torch and solder—can open up a new world of creative possibilities for jewelry makers. In Hot Connections Jewelry, award-winning jewelry designer Jennifer Chin guides you through every step, from choosing a torch to basic techniques like sawing, filing, and riveting, as well as more advanced techniques like creating surface textures, setting stones, and using inlay. With 23 in-depth lessons and 15 stunning projects, as well as inspiring examples from contributing artists, Hot Connections Jewelry is your essential guide to unleashing your creativity and confidence in jewelry making.