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This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.
On the tenth anniversary of 9/11, a portrait of tragedy, survival, and healing from the author of The New York Times bestseller Report from Ground Zero. This year marks the tenth anniversary of the attacks on the World Trade Center and the Pentagon, an occasion that is sure to be observed around the world. But among the memorials, political speeches, and news editorials, the most pressing consideration- and often the most overlooked-is the lives and well-being of the 9/11 first responders, their families, and the victims' families over the past decade. Dennis Smith, a former firefighter and the author of the bestselling Report from Ground Zero, addresses this important topic in a series of interviews with the heroes and families of those most affected by the tragedy either through feats of bravery in the rescue efforts or heroic bearing up in the face of unimaginable loss. Smith provides an intimate look at a terrible moment in history and its challenging and difficult aftermath, allowing these survivors to share their stories of loss, endurance, and resilience in their own words. A Decade of Hope is an honest and vitally important look at a decade in the lives of those for whom a national tragedy was a devastatingly personal ordeal.
The momentousness of change during the past 10 years has inspired the Gallup Management Journal, an online business magazine that posts articles weekly for nearly 300,000 subscribers, to review how it covered and evaluated events during this period; how it tried to make sense of rapid change right as it was unfolding; and most importantly, how Gallup’s most visionary people, as well as the great minds with whom Gallup regularly associates, helped organizational leaders navigate the most tumultuous years in memory. In these pages, you’ll find insights and wisdom into how to manage, and make the most of, change. Nobel Prize winner Daniel Kahneman probes the nature of decision-making. Lieutenant General Russel Honoré, of Hurricane Katrina fame, offers leadership lessons he applied in the crucible of crisis. Vinton Cerf, one of the creators of the Internet, tells how he’ll get six billion people online. Visionary executive Ray Anderson makes a powerful business case for environmental sustainability. Gallup Chairman and CEO Jim Clifton reveals what everyone in the globe most wants, And a host of other executives and thinkers tackle everything from mitigating the fear of layoffs, to promoting wellbeing in the workplace, to building customer engagement amid the post-crash “new normal.”
This paper assesses a decade of experience in civil service reform in a sample of 32 sub-Saharan African countries. Many countries have made an important start towards reducing excessive staffing levels and the nominal wage bill, but less progress has been made in decompressing salary differentials in favor of higher-grade staff. In the CFA franc zone countries, real wages fell sharply after the 1994 devaluation, but the wage bill relative to tax revenue is still high in many countries. There is a need to consolidate quantitative first-generation reforms that contribute to macroeconomic stabilization. Equally important is the need to make progress on qualitative second-generation reforms, especially remuneration and promotion policies that reward performance and measures to improve civil service management. Such policies will require strong political commitment by governments.
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