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The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.
This book is a guide to strategic training for physicians in an era of managed care. The first half of the book provides a step-by-step process to help physicians take their practices into the new world of integrated delivery systems. The second half of the book covers a variety of key topics such as credentialing, reimbursement systems, and utilization management.
This volume addresses the promise and challenges of employment, service roles and contexts in rehabilitation and mental health practice, developing readiness for employment, sustaining employment, and responding to the needs of people coping with a range of disabilities. The book is relevant to the education of human service professionals, and will enable practitioners to expand their awareness, understanding, and knowledge of the interface of rehabilitation and mental health.
A world list of books in the English language.
This title is directed primarily towards health care professionals outside of the United States. Since the first edition of this book was published, there has been considerable change across public health, health visiting and community nursing. The positive emphasis on developing and describing all services in relation to their purpose and client/user group is reflected in this second, emphasizing multi-disciplinarity and service focus rather than individual professions, whilst retaining the essential emphasis on policy and practice. Familiar occupational titles, such as health visitor, community development worker, midwife or nurse are still used within the chapters, recognizing the continued division of labour and major contributions to public health made by specific grass roots occupations. This second edition has been completely reorganised, expanded and updated to keep up with the rapid progress across the field of community public health. ‘Key issues' boxes identify major topics within each chapter Discussion questions stimulate debate Boxes present information in a reader friendly, memorable format Each chapter provides extensive research, conceptual critique, information about sources, and resources for further information. Seven totally new chapters on Partnership Working; Parenting and Family Support; Complex Community-based Initiatives; Leadership through Alongsideness; Quality in a Public Health Service and Immunization Four chapters completely rewritten: Health Needs Assessments; Collaborating for Health; Breastfeeding and Public Health; Safeguarding Children All remaining chapters have been substantially updated.