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With straightforward, insightful advice, renowned business trainer W. Steven Brown provides managers--from new to experienced--with essential leadership tools. This is the book that "ought to be in the top drawer of every manager's desk"*. Are you guilty of... * Being a buddy, not a boss? * Never admitting that you are accountable? * Managing different people in the same way? * Failing to set common business goals? * Trying to control your people instead of influencing their thinking with enthusiasm? These are just a few of the 13 fatal errors managers make. Errors that waste valuable time, money, and talent. This book will show you how to recognize problems--and avoid them--before they happen. Author Steven Brown, a nationally recognized professional trainer and consultant, provides the essential guide for effective managers and shows you how to get the best from your workers, your company--and yourself.
With straightforward, insightful advice, renowned business trainer W. Steven Brown provides managers--from new to experienced--with essential leadership tools. This is the book that "ought to be in the top drawer of every manager's desk"*. Are you guilty of... * Being a buddy, not a boss? * Never admitting that you are accountable? * Managing different people in the same way? * Failing to set common business goals? * Trying to control your people instead of influencing their thinking with enthusiasm? These are just a few of the 13 fatal errors managers make. Errors that waste valuable time, money, and talent. This book will show you how to recognize problems--and avoid them--before they happen. Author Steven Brown, a nationally recognized professional trainer and consultant, provides the essential guide for effective managers and shows you how to get the best from your workers, your company--and yourself.
What do Enron, the Space Shuttle Columbia and 9/11 have in common? How a chain of mistakes can lead to disaster if they go unrecognised. How to build internal systems that prevent failure chains from spiralling out of control. Practical techniques for avoiding business failures - whether they arise from preparation, strategy, execution, or culture.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
A primary care doctor is skeptical of his patient’s concerns. A hospital nurse or intern is unaware of a drug’s potential side effects. A physician makes the most “common” diagnosis while overlooking the signs of a rarer and more serious illness, and the patient doesn’t see the necessary specialist until it’s too late. A pharmacist dispenses the wrong drug and a patient dies as a result. Sadly, these kinds of mistakes happen all the time. Each year, 6.1 million Americans are harmed by diagnostic mistakes, drug disasters, and medical treatments. A decade ago, the Institute of Medicine estimated that up to 98,000 people died in hospitals each year from preventable medical errors. And new research from the University of Utah, HealthGrades of Denver, and elsewhere suggests the toll is much higher. Patient advocates and bestselling authors Joe and Teresa Graedon came face-to-face with the tragic consequences of doctors’ screwups when Joe’s mother died in Duke Hospital—one of the best in the world—due to a disastrous series of entirely preventable errors. In Top Screwups Doctors Make and How to Avoid Them, the Graedons expose the most common medical mistakes, from doctor’s offices and hospitals to the pharmacy counters and nursing homes. Patients across the country shared their riveting horror stories, and doctors recounted the disastrous—and sometimes deadly—consequences of their colleagues’ oversights and errors. While many patients feel vulnerable and dependent on their health care providers, this book is a startling wake-up call to how wrong doctors can be. The good news is that we can protect ourselves, and our loved ones, by being educated and vigilant medical consumers. The Graedons give patients the specific, practical steps they need to take to ensure their safety: the questions to ask a specialist before getting a final diagnosis, tips for promoting good communication with your doctor, presurgery checklists, how to avoid deadly drug interactions, and much more. Whether you’re sick or healthy, young or old, a parent of a young child, or caring for an elderly loved one, Top Screwups Doctors Make and How to Avoid Them is an eye-opening look at the medical mistakes that can truly affect any of us—and an empowering guide that explains what we can do about it.
A guide to help managers prepare for whatever comes over the net In tennis, the player with the fewest unforced errors usually wins. The same is true in business- all too often, the mistakes that sabotage a career are completely avoidable, if you can anticipate them early enough. Bestselling management writer Jeffrey Krames adopts the metaphor of tennis to show how to spot and sidestep the types of faults that do the most damage. He shows how businesspeople can develop and practice good habits so they'll be ready for an unusually fast serve or wicked backhand. Drawing on stories about famous CEOs like Jack Welch, Robert Goizueta, and Lou Gerstner, Krames shows how to avoid some of the biggest "career killers." His advice includes: Never say, "The ball was out by a mile"; face reality at all times. Choose your doubles partner carefully; bad people decisions (hiring, firing, promoting) can be fatal. Keep practicing your best shot; enhancing your strengths is more effective than trying to fix your weaknesses.
An eye-opening shift of perspective on the secret of authentic happiness: how surprisingly simple, everyday acts lead to lifelong joy and fulfillment, from the experts at Live Happy magazine. We are all increasingly hungry for soul-deep happiness. All over the globe, from the hallways of Harvard, where the university’s most popular course is a class on positive psychology, to the United Nations’ resolution naming March 20th the International Day of Happiness, the question of how to be authentically happy concerns millions of lives today. But what if the secret of lasting happiness is actually . . . simple? Now, in Live Happy, the editors of Live Happy magazine, the first lifestyle publication dedicated to the timeless quest to achieve authentic happiness, reveal that true happiness is all about the big impact of small acts of everyday happiness. Organized around the key components of a happy life, from gratitude to attitude and play to purpose, Live Happy brings together illuminating real-life happiness stories, eye-opening examinations on the science of happiness, and simple and inspiring everyday “happy acts” to empower readers to achieve big happiness breakthroughs. Authentic happiness is within reach—and Live Happy shows readers how they can manifest it not only in their own lives but also make a positive and lasting difference in the world.
This updated edition of a classic study of ethics in business presents an eye-opening account of how corporate managers think the world works, and how big organizations shape moral consciousness. Robert Jackall takes the reader inside a topsy-turvy world where hard work does not necessarily lead to success, but sharp talk, self-promotion, powerful patrons, and sheer luck might. This edition includes a new foreword linking the themes of Moral Mazes to the financial tsunami that engulfed the world economy in 2008.
Are you a genius or a genius maker? We've all had experience with two dramatically different types of leaders. The first type drain intelligence, energy, and capability from the ones around them and always need to be the smartest ones in the room. These are the idea killers, the energy sappers, the diminishers of talent and commitment. On the other side of the spectrum are leaders who use their intelligence to amplify the smarts and capabilities of the people around them. When these leaders walk into a room, lightbulbs go off over people's heads, ideas flow, and problems get solved. These are the leaders who inspire employees to stretch themselves to deliver results that surpass expectations. These are the Multipliers. And the world needs more of them, especially now, when leaders are expected to do more with less. In this engaging and highly practical book, leadership expert Liz Wiseman and management consultant Greg McKeown explore these two leadership styles, persuasively showing how Multipliers can have a resoundingly positive and profitable effect on organizations—getting more done with fewer resources, developing and attracting talent, and cultivating new ideas and energy to drive organizational change and innovation. In analyzing data from more than 150 leaders, Wiseman and McKeown have identified five disciplines that distinguish Multipliers from Diminishers. These five disciplines are not based on innate talent; indeed, they are skills and practices that everyone can learn to use—even lifelong and recalcitrant Diminishers. Lively, real-world case studies and practical tips and techniques bring to life each of these principles, showing you how to become a Multiplier too, whether you are a new or an experienced manager. Just imagine what you could accomplish if you could harness all the energy and intelligence around you. Multipliers will show you how.
BOOKER PRIZE WINNER • NATIONAL BESTSELLER • A novel that follows a middle-aged man as he contends with a past he never much thought about—until his closest childhood friends return with a vengeance: one of them from the grave, another maddeningly present. A novel so compelling that it begs to be read in a single setting, The Sense of an Ending has the psychological and emotional depth and sophistication of Henry James at his best, and is a stunning achievement in Julian Barnes's oeuvre. Tony Webster thought he left his past behind as he built a life for himself, and his career has provided him with a secure retirement and an amicable relationship with his ex-wife and daughter, who now has a family of her own. But when he is presented with a mysterious legacy, he is forced to revise his estimation of his own nature and place in the world.