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Joe's Boy is a collection of 16 stories or Lessons for Life that Phillip Van Hooser learned through personal experiences in his native Kentucky and beyond. These captivating stories allow the readers to see themselves as they are. More importantly, they create a vision of what we all can become.
A book unlike any other customer service guide, Willie’s Way translates Willie’s common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction. As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie’s Way. In Willie’s Way, you too will learn Willie’s unique brand of personalized service: How to woo customers so they come back again and again How to wow customers so they tell their friends about you How to win customers’ long-term business by exceeding their expectations How to apply Willie’s techniques to your own enterprises to build long-term customer loyalty “Willie’s Way is a fascinating compilation of real-life customer service stories that actually make a difference. It’s about building your brand one customer at a time. Read how enthusiasm, confidence and sincerity can impact your customers, grow revenues and impact your bottom line. This is the best book I’ve read on customer service in a long time.” –Joe Scarlett, Chairman of the Board, Tractor Supply Company “Van Hooser absolutely hit the bulls-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh insights in the pages of this brilliantly written gem.” –Richard G. Kelley, Director of Sales Training, North America Axcan Pharma, Inc.
New Novel Weaves Together Adventure, History and Romance Historical Two Volume Set Chronicles Battle between Slavery and Freedom, Love and Hate PORT COQUITLAM, British Columbia - Readers who have enjoyed historical fiction with a strong dash of adventure and a pinch of sex will surely love The Dark Side of the Mountain (published by AuthorHouse), the new epic in two volumes by S.A. Carter. Fueled by American historical events from 1854-1884, The Dark Side of the Mountain follows the adventures of John Saxton and Marcus Brown, who fight as Union guerillas against the Confederacy and all it stands for. Major Horatio Garrow and his son, Lucas, are mad men full of hate and greed, dedicated to one cause - their own. Along with a supporting cast of unforgettable characters both real and imaginary, these men are caught up in a vicious web of murder, dark secrets, betrayal and intrigue where only survival matters. In Volume One: The Dark Side of the Mountain; a young John Saxton watches helplessly as brutal slavers throw human cargo overboard to avoid capture by the "Africa Patrol." From then on, the Boston shipping heir becomes an implacable abolitionist bent on destroying slavery in America. Confederate spies, traitors and the dreaded Deacon Gang are arrayed against him. Can Saxton and his beautiful black bride, Virginia, survive a dangerous game of espionage, treachery and betrayal that culminates in the "honeymoon from hell?" As the Civil War divides and devours a nation, a black American guerilla force is carried behind Confederate lines by a unique sinking ship. Led by a giant Maasai warrior, they fight a determined and deadly foe from the eastern seaboard of America to its vast western plains. Even as the horror of war explodes around them, the Maasai Rangers embrace a common dream deep within the heart of Dixie. In Volume Two: The Dark Side of the Mountain; John Saxton is captured and thrown into the horror of Salisbury prison. Pursued by Major Horatio Garrow and his hapless brute of a companion Harley Blackstone, can Saxton survive? From his father's grave, a vengeful Lucas Garrow is led on a torturous search for stolen treasure. But a love fueled by the "Cause" and poisoned by greed, leads to a deadly confrontation. With America facing total ruination by blackmail; a battle erupts between a drug-addicted Lucas Garrow allied with the Klan, a militant underground colony of religious zealots, and the forces of justice bent on self-destruction. It all comes to an explosive conclusion not only deep within the heart of the Ozarks, but on Elder Mountain, Tennessee, where a utopia called Harmony Farm faces a forest fire out of control. Could Saxton and Marcus survive in an alien world and still find another dream called 'home'?
Raven Games is a novel focused on four characters: (1) David Elwin, who studies Grizzly bear populations in the Pacific Northwest, Alaska, and Canada and who is drawn into the world of Haida spirituality by (2) Jamie Bear Mother's Daughter and (3) her Grandfather, Born of Songs, who is a Haida shaman, and (4) Jonathan Blue Heron, who is trying to escape from being a Haida by transforming himself into a white man. David Elwin and Jonathan become friends during the Vietnam War. David Elwin is drawn into the Haida world as a replacement for Jonathan Blue Heron by gradually embodying both the Haida worldview and a white culture's worldview.
Bobby Joe and Billy Earl are two good ol country boys that live in the Foothills of the Ozarks. Related as cousins, they are as close as any brothers. Bobby Joe is the adventurous one, while Billy Earl "tries" to be the "voice of reason". Whenever Bobby Joe gets an idea, it sounds good at the start, which surprises Billy Earl as he knows how his cousin's "luck" can be most of the time. Still, he goes along to see if he can avert disaster before it happens. But Bobby Joe isn't going to listen to reason, and when things get twisted around, the boys find themselves wondering what they got themselves into.
An Epic Story of a Poodle's Heart and His Will to Survive. A wonderful "human" story as it can only be seen through a dog's eyes. Together and apart, man and dog face betrayal, lost love, and hardship. Only through deep devotion and perseverance do the windows open to each of their hearts, allowing them the strength to endure and face the future unknowns.

An Epic Saga of Two Families Living on Opposite Sides of Slavery in Pre-civil War South
It's 1852 in the Delta of Mississippi, and the choice to sell one slave sets in motion a series of tragic events for two families on a cotton plantation.
What if the nightmare you feared your entire life became a reality in one day? Without notice, Thomas is snatched from all he knows and placed in an unjust world of cruelty. Back at Arledge Hall plantation, his parents, Joe and Lucy, grieve his absence, but are powerless to help their firstborn son. When Joe stands up to the neighboring plantation's overseer, he invites vengeance on his son, which causes Thomas to run.
The Banks family is at odds with the decision to sell their slave Thomas. When a new book circulates the country, raising questions about their southern way of life, the family faces opposition, not only with each other, but with their neighbors as well, especially since they have family members in the north. What follows is unthinkable for them all, but Joe's courageous faith shines in the face of an evil that threatens the occupants of Arledge Hall.
 How can a slave have such an impact on a landowner's family as they endure cruel tragedy while approaching the threat of war? And can that impact be welcomed by the landowner who blames him for their grief?
Spend almost a decade at Arledge Hall in this first book of the trilogy, and discover why you'll want to visit again and again.


Grayton, a small fictional town community in western Tennessee, in 1964, is unaware of the civil rights movement taking place across the nation. It all begins with the Scholl family, as the oldest girl, Rosie, sets up a summer school and invites others to join. There are eight students all told, including two African Americans, which prove highly unpopular with the ice cream man, racist, and KKK wannabee, Joe Puckett. While the children gather during the summer vacation, events unfold around them, including a biracial relationship, a kidnapping, the death of a loved one, and the murder of a domestic abuser. Situated in a time shortly after the JFK assassination, the residents of this community""with all their secrets and mysteries to hide""come alive and reveal themselves when the Ghost Comes Out is played. The town is left questioning who in their close-knit community could the "ghost" be as neighbors lock their never-latched doors and question each other with distrust and fear. After the summer of '64, no citizen in that town is ever quite the same. This is a moral tale in its way in which the good get their reward and the bad their punishment, but it also recognizes that good people can get caught in the cross fire and that no one is perfect.
From the imaginative worlds of Super Science Showcase, enjoy this fun collection of yuletide stories sure to brighten—and smarten—your Christmas season! Explore the frigid wilds of colonial America with the Cuyahoga River Riders in search of a lost horse. Discover the many origins of the holiday with Tom Sawyer & Huckleberry Finn. Take a daring trip to Saturn’s moon Titan with the LightSpeed Pioneers. Experience the greatest holiday-themed court trial since Miracle on 34th Street with the Shocklosers. And stop a crime wave that’s headed right towards Christmas Day with Mission: Monsters. All five of these charming, original adventures feature exciting educational topics, like history, language arts and STEM. Plus, each story is accompanied with fun, educational activities, like science articles, experiments, puzzles, games, comics and more! Super Science Showcase. Smart Adventures for Smart Kids.
Planting Daisies is one of those books in which reader and character become friends in the face of their shared struggles. Personal stories that tell the plight of the women of the Daisy Retreat mirror the emotional dilemmas of those who have been victims of emotional and physical abuse. Take time to grow with the women of the Daisy Retreat as they become stronger as a result of the human challenges they face.