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On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Together till the End: A Blueprint for Successful Marriage was written with an intention to inspire couples all over the world to keep their marriages together until the end of time. The high rate of divorce and domestic violence makes many people believe that marriage is a terrible thing, but this book carries the truth that will bring hope to millions of people around the world. It brings deep psychological insights and spiritual revelations that will open the readers eyes of understanding and bring restoration to broken marriages. It highlights how our differences should work for us and not against us. Despite the many challenges of life, marriages can still thrive, and this book was written to help you make it happen for your marriage.
A middle-aged widow, commuter of Amsterdam goes to Pakistan and weds a gentleman. Soon as the groom arrives into The Netherlands for a family reunion, he shockingly discovers in her a spoilt woman. The man tries to save his bond of marriage but the wronged woman neither wants to be tamed due to aspects of love, nor does she co-operate. Instead, she rather wants her man to close his eyes and to shut up his mouth if ever he wishes to become a legitimate resident in her country. The egoist man doesnt compromise on self-respect of a saintly husband and thus is thrown out into streets quite empty-handed and undocumented. Then he gets afraid of going back to his homeland predicting a social ridiculous. Years passed in such a dreary and stoned life-style that one day the city police arrests him against his unlawful status and surrenders him to the foreign police who when fails to deport, sets him free like a squeezed lemon after he having served a years custodial sentence. The author describes how a few Asian immigrants and their spoiled descendants who once get settled into the Western states . forget about their past of struggling. . trap and bait to their own continent/ country-fellows by showing on them a false fairyland. . and try to demoralize a Western society by using its culture as a shield or weapon to fulfill their own sensual curiosity which seems difficult to meet in their own sender lands. The author also regrets to inflexibility of the constitution and rejects to the old theory nobody is above law. He urges on the law-makers must to defend on humanitarian grounds to those noble outlanders who become illegal by some accident, or by a misfortune befell on them and not by fraud or cheating like do often the professional invaders or regular tress-passers breaking into some countrys barriers. The whole story convincingly draws a picture of human courage and endurance against all odds mixed in shadow of oppression and optimism by giving an entire message never quit. A compulsively true heart saga with a positive energy_ readable, thought-provoking and enjoyable.