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GetAbstract Summary: Get the key points from this book in less than 10 minutes. Many professionals make common communication mistakes that detract from their image and hamper the clear delivery of their intended message. Ordinary pitfalls, such as interrupting, reacting without planning what to say or not being aware of your image, may be holding you back professionally. Communications experts Kim Zoller and Kerry Preston identify the 16 worst communication blunders, tell you how to correct or avoid them, answer recurring questions, and offer goal-planning strategies you can incorporate into your daily schedule. Though some of the advice is familiar, Zoller and Preston's smart and attractive compilation offers precision, brevity and concision. getAbstract recommends their highly useful manual as a ready-reference guidebook for business newcomers and as a welcome reminder for seasoned professionals. Book Publisher: Career Press
Author Valerie Ralph's book, "You Said What???" takes the reader on a hilarious trip to the other side of Customer Service. She reveals the comical, uncommon and sometimes sad things people say when speaking with customer service representatives. The book shines a humorous light on the often complicated machinations and requests from callers seeking travel arrangements to various destinations from Portland, Oregon to Peking, China. The public's visions of the world and others around them, offer the reader a healthy dose of irony and reality. Along with each new situation an airline call center agent encounters, comes the realization that many callers can be counted on to present a variety of issues, some unpredictable, some insane. As you journey through the following pages you will find yourself laughing, scratching your head and vowing to revise your approach to making reservations. "You Said What???" affirms the belief that laughter is the best medicine. This insider's view of travel that broadens our understanding of the world around us, reveals that it can also keep us filled with peace, compassion and hopefully goodness. Blessings to all and remember to keep smiling!!!
What the Road Said is the New York Times-bestselling comforting and uplifting picture book from bestselling poet and activist Cleo Wade. Which way do I go? That is your choice to make, said the Road. But what if I go the wrong way? The Road curved a little, almost as if it was giving me a hug, and said, Do not worry. Sometimes we go the wrong way on our way to the right way. It's okay to be afraid or to sometimes wander down the wrong path. Bestselling poet and activist Cleo Wade's What the Road Said features illustrations by Lucie de Moyencourt and encourages us to lead with kindness and curiosity, remembering that the most important thing we can do in life is to keep going.
Going beyond the message of Lean In and The Confidence Code, Gannett’s Chief Content Officer contends that to achieve parity in the office, women don’t have to change—men do—and in this inclusive and realistic handbook, offers solutions to help professionals solve gender gap issues and achieve parity at work. Companies with more women in senior leadership perform better by virtually every financial measure, and women employees help boost creativity and can temper risky behavior—such as the financial gambles behind the 2008 economic collapse. Yet in the United States, ninety-five percent of Fortune 500 chief executives are men, and women hold only seventeen percent of seats on corporate boards. More men are reaching across the gender divide, genuinely trying to reinvent the culture and transform the way we work together. Despite these good intentions, fumbles, missteps, frustration, and misunderstanding continue to inflict real and lasting damage on women’s careers. What can the Enron scandal teach us about the way men and women communicate professionally? How does brain circuitry help explain men’s fear of women’s emotions at work? Why did Kimberly Clark blindly have an all-male team of executives in charge of their Kotex tampon line? In That’s What She Said, veteran media executive Joanne Lipman raises these intriguing questions and more to find workable solutions that individual managers, organizations, and policy makers can employ to make work more equitable and rewarding for all professionals. Filled with illuminating anecdotes, data from the most recent relevant studies, and stories from Lipman’s own journey to the top of a male-dominated industry, That’s What She Said is a book about success that persuasively shows why empowering women as true equals is an essential goal for us all—and offers a roadmap for getting there.
“The way you speak will determine your pathway to success. You Said What?! is your guidebook.” —Jeffrey Gitomer, author of The Little Red Book of Selling Communication is a measure of how we are heard. It’s not about us—it’s about how the other person perceives our message. If you aren’t where you should be in your career, the problem may very well be how you communicate. You Said What?! is an action-oriented book that gives you solid techniques you can use right away to achieve effective results, including: Quick tips and strategies on communication skills Real-life stories of how business communication can impact your career Tools that help you be understood and heard You Said What?! reveals how you can strengthen your message—by planning and sharpening your communication skills.
How do you make something feel finished? On New Year’s Eve seventeen-year-old Amira texts the Irish ex-boyfriend she’s been missing desperately since they broke up at the end of summer, when she returned to Canada. They agreed they wouldn’t be friends, that it would never be enough. But that was then—back when Amira’s separated parents had shipped her off to relatives in Dublin for the summer so they could test-drive the idea of getting back together on a long haul cruise. Back when Amira was torn away from a friend in need in Toronto only to fall in love with a Dublin screenwriting class and take a step closer to her dream career. And only to fall for cousin Zoey’s bandmate, Darragh, the guy who is first her friend, then her enemy and later something much more complicated—the guy she can say anything to, the guy who makes every inch of her feel wide awake in a way she hadn’t known was possible. The guy she confides in about the dead sister she has no living memories of but who has remained with Amira nonetheless. The guy she might never see again. Or is there, despite the distance, somehow still a chance for them? Chock-full of movie references and giddy love for Dublin, Ireland, Just Like You Said It Would Be is a frank exploration of the extraordinary highs and shattering lows of first love that will appeal to fans of Jennifer Echols, Tara Kelly, Sarra Manning, Trish Doller, and Kirsty Eagar.
RJ's mouth is getting him into a lot of trouble. A rude comment at school earned him a detention, and an incensitive remark at home earned him a scholding and made his sister cry. It's time RJ starts using a social filter when he speaks. He soon realizes he doesn't have to verbalize every thought that pops into his head. In fact, the less said the better!
More than 20 activities to help students visualize what a social filter is and practice using their filters in a safe setting.
If you've ever said the wrong thing - or said the right thing the wrong way - you know how quickly your moth can make a big mess. But it doesn't have to be that way. After taking the assessment, you will learn a framework that will instantly improve your communication.
Shortlisted for the Bread & Roses Award An Amazon Best Non-Fiction Book of The Year ‘Essential reading‘ – The Guardian ‘Sharp and witty with moments of startling candour‘ – The i ‘Revealing and beautifully written‘ – David Harewood _____ A thought-provoking and fearless exploration of how we can dismantle racism in the classroom and do better by all our students. Before Jeffrey Boakye was a black teacher, he was a black student. Which means he has spent a lifetime navigating places of learning that are white by default. Since training to teach, he has often been the only black teacher at school. At times seen as a role model, at others a source of curiosity, Boakye’s is a journey of exploration – from the outside looking in. In the groundbreaking I Heard What You Said, he recounts how it feels to be on the margins of the British education system. As a black, male teacher – an English teacher who has had to teach problematic texts – his very existence is a provocation to the status quo, giving him a unique perspective on the UK’s classrooms. Told through a series of eye-opening encounters based on the often challenging and sometimes outrageous things people have said to him or about him – from ‘Can you rap?‘ and ‘Have you been in prison?‘ to ‘Stephen who?‘ – Boakye reflects with passion and wit on what he has found out about the presumptions, silences and distortions that underpin the experience of black students and teachers. _____ ‘Hugely important‘ – Baroness Lawrence ‘Deeply compelling, intellectually rigorous and essential‘ – Nels Abbey ‘Makes a powerful case‘ – Rt Hon Lady Hale