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World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.
World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality.
In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
This book provides specific topics intending to contribute to an improved knowledge on Technology Evaluation and Selection in a Life Cycle Perspectives. Although each chapter will present possible approaches and solutions, there are no recipes for success. Each reader will find his/her balance in applying the different topics to his/her own specific situation. Case studies presented throughout will help in deciding what fits best to each situation, but most of all any ultimate success will come out of the interplay between the available solutions and the specific problem or opportunity the reader is faced with.
Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
This book constitutes the refereed conference proceedings of the First International Conference on Ambient Intelligence for Health, AmIHEALTH 2015, held in Puerto Varas, Chile, in December 2015. The 20 revised full papers and 9 short papers were reviewed and selected from 32 submissions and cover topics on technologies for implementing AmIHealth environments; frameworks related with AmIHealth environments; applied algorithms in e-Health systems; interactions within the AmIHealth environments; applications and case studies of AmIHealth environments; and metrics for health environments.
In the new millennium the increasing expectation of customers and products complexity has forced companies to find new solutions and better alternatives to improve the quality of their products. Lean and Six Sigma methodology provides the best solutions to many problems and can be used as an accelerator in industry, business and even health care sectors. Due to its flexible nature, the Lean and Six Sigma methodology was rapidly adopted by many top and even small companies. This book provides the necessary guidance for selecting, performing and evaluating various procedures of Lean and Six Sigma. In the book you will find personal experiences in the field of Lean and Six Sigma projects in business, industry and health sectors.
Six Sigma for Business Excellence: Approach, Tools, and Applications, based on the author's first-hand experience in quality engineering, provides a comprehensive coverage of the Six Sigma methodology. This book provides the complete study material for students taking the certified Six Sigma Black Belt and Green Belt examinations conducted internationally by the American Society for Quality (ASQ). At the same time, it adequately fills the need of management professionals with numerous application examples and case studies providing an insight into the practical aspect of implementing Six Sigma tools. The book begins with providing an overview of the evolution of Six Sigma, explains the basic concepts and then takes the readers step by step through the process. The focus is more on enabling the implementation of the Six Sigma tools by providing illustrations, tables, application examples, and templates as well as Minitab and Excel data files for project work and exercises in the soft form on a CD accompanying the book. The templates carried in the book include the Sigma calculator, Six Sigma project review checklist, process mapping, confidence intervals, hypothesis tests, project charter, and measurement systems analysis (Gauge R & R Study). The CD also contains a 30-day trial version of the Minitab and SigmaXL software programs.
What is motivational dysfunction? You have seen it, you may even have experienced it, and you have certainly felt the effects of this dysfunction in your workplace. Often undiagnosed, employees suffering from motivational dysfunction have lowered motivation caused by a lack of excitement for their job. This serious issue can cost companies billions