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The purpose of the present study is to gain a conceptual understanding of the role of emotions and emotional intelligence in conflict formation, and resolution at the workplace. Organizational environment is such a place where individuals are jointly performing tasks and achieve organizational and personal goals. Many times it has found in situations where individuals arise from conflicts even working with shared objectives. Individuals own attitude, values, beliefs, and behavior guided by emotions may become the reasons for conflicts to take place. Workers with a high or low level of Emotional intelligence (EI) deal with conflicts accordingly. The present study, with theoretical understanding and findings, would explore the extent of the relationship between EI and conflicts in an organizational setup.
Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.
Understanding Emotional Intelligence Emotional Intelligence (EI) is a concept that has gained significant attention in recent years due to its profound impact on personal and professional success. In this subchapter, we delve into the depths of this fascinating subject, exploring what emotional intelligence is, why it matters, and how it can be developed and harnessed. At its core, emotional intelligence refers to the ability to recognize, understand, and manage our own emotions, as well as the emotions of others. It involves being aware of our own emotional states and using this awareness to navigate social interactions effectively. Emotionally intelligent individuals possess a heightened sense of empathy, enabling them to understand and relate to others on a deeper level. Why does emotional intelligence matter? Well, research has shown that EI plays a crucial role in various aspects of our lives. From personal relationships to leadership abilities, emotional intelligence influences how we handle conflicts, make decisions, and communicate effectively. It is a key factor in building and maintaining successful relationships, both at home and in the workplace. Fortunately, emotional intelligence is not a fixed trait; it can be developed and enhanced over time with practice and self-reflection. In this subchapter, we will explore practical techniques and strategies for improving emotional intelligence, such as cultivating self-awareness, managing stress and emotions, and improving social skills. Moreover, we will shed light on the benefits of emotional intelligence in conflict resolution and negotiation. By understanding and managing our emotions effectively, we can navigate difficult conversations and resolve conflicts with empathy and understanding. Emotional intelligence allows us to approach conflicts with a calm and rational mindset, fostering better communication and collaboration.
A decade on from its birth, emotional intelligence is attracting more attention than ever before. Why? Because of its proven connection to performance. Tomorrow's leaders will have to be facilitators who work collaboratively to help others develop their potential, and this will require emotionally intelligent skills and attitudes. Against this landscape, Applied EI provides the tools and advice needed to develop and manage a relationship with yourself and create positive relationships with others - the twin cornerstones of emotional intelligence. We're all capable of acting with emotional intelligence. Most of us don't, because internal interferences - misguided beliefs and attitudes learnt in childhood - get in the way. Countering this, Applied EI attaches unique importance to the role of attitudes in developing and applying emotional intelligence. Tim Sparrow and Amanda Knight stress that EI isn't a synonym for personality; it's about managing personality. That's why knowing how to put EI into practice is essential. And that's why reducing EI to a single number or score misses the point, and serves only to give us another measure by which to judge ourselves and others. Anyone interested in performance improvement today needs to be interested in emotional intelligence. Applied EI shows how our attitudes underpin our EI, explores how to develop emotionally intelligence attitudes, and lays out tactics for applying them in practice. It discusses what is needed at individual, team and leadership development levels, and considers what it means to be an EI practitioner. Its practical approach and unique perspective make it a must-read for anyone involved in the field of personal development.
Essay from the year 2018 in the subject Business economics - Business Management, Corporate Governance, grade: 3, , course: Management, language: English, abstract: The concept of Emotional Intelligence (EI) dates back to 1964. But it gained recognition in 1991. Many researches were done on EI to see if it is really important. Hence I have also tried to conclude if EI is important at workplace and why is it important. A real-life case of supervisor and slave has been has been discussed here in context of EI. A brief description of EI, workplace conflict and importance of EI at workplace has been stated. Further PMC’s real-life case scenario has been discussed and the learning stated which could have resolved the situation without exaggerating it. Other Reads by the Author The Trial of Hope (Amazon) An Alien Land (Kobo) 2 Moms (Kobo) Unfolding Disaster (Kobo) Walk to School (Kobo) 51 Points in Raising Awesome Kids (Kobo) Organic IT Infrastructure Planning and Implementation (Amazon) Grin Books Positive Employee Recruitment and Retention Vital for Organizations Digital India Mission. Implications on Social Inclusion and Digital Citizenship Cloud Computing. DDoS, Blockchain, Regulation and Compliance Organic eLearning (OE-Learning) The Way of Prime Minister Narendra Modi's Leadership Feasibility Study between Continuous Adaptive Risk and Trust Assessment and Organic Networks I am my supervisor’s slave: Supervisor subordinate relationship is vital for organizational efficiency Brands and their Shockvertisement Strategies The Future of Blockchain in Banking Social Media Marketing: Author’s Quandary Decoded (Amazon)
Are you a conflicting person by nature? Do you resolve conflicts from a logical or emotional standpoint? One of these options affects your leadership status. Do you know which one? For humans, in general, conflicts are a way of life. For leaders, however, they can prove devastating if they use the wrong approach. Learn why conflicts occur and how to best solve them to further consolidate your leadership.
Emotional Intelligence in the Workplace: Enhancing Interactions is your comprehensive guide to understanding and leveraging the power of emotional intelligence (EI) in professional settings. This book delves into the core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—providing practical strategies for applying these principles in daily work life. Whether you are a leader aiming to inspire your team, an employee seeking to improve interpersonal relationships, or an organization looking to cultivate a positive culture, this book offers valuable insights and real-world case studies to help you succeed. Unlock the potential of emotional intelligence and transform your workplace interactions for the better.
You feel that everything is wrong at work? Are you frustrated by your job? Is your working environment conflictual? Is it difficult to work with your colleagues? Do you feel like skipping work today? If your answer is yes, the solution is simple: work on your emotional intelligence and everything will change. Take a short course with high impact. After completing this course, you will be able to: understand the impact of workplace emotions, communicate with empathy, apply key emotional intelligence skills in a confrontation scenario, and help others to develop self-awareness and empathy. So, ff you want to better understand, develop and use your emotional intelligence skills, you will greatly benefit from this course. This is high intensity training for your career success!
The purpose of this research is to determine the relationship between conflict resolution strategies (accommodating, avoiding, compromising, collaborating, and competing) with workplace frustration and organizational citizenship behavior (OCB) with the moderating role of trait emotional intelligence (EI) on their relations. Data was collected through a close-ended questionnaire from 298 employees (male = 197, female =101) working at different private organizations of the manufacturing and service industry within the city of Karachi. The data were analyzed using confirmatory factor analysis and structured equation modeling. The results indicated that accommodating and avoiding strategies don't seems to have any effect on both frustration and OCB. Accommodating seems to positively and significantly affect both. Compromising significantly and positively affect OCB, however, dominating is affecting frustration. EI also seems to influences both OCB and frustration. EI also complements accommodating and collaboration strategies with workplace frustration. This study is first of its kind in the local context in private sectors and paves the way for further research in the public sector.