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Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO is a strategy which promotes in a unique way either by putting-in new technology or applying existing technology to improve a process . IT-enabled outsourcing services use information technology in the processing and delivery of the services. These services are typically delivered through a telecommunications or data network, or other electronic media.
This book discuss the following potential trends and innovations that could shape the future of HRM: Data-Driven Decision Making: The use of data analytics and artificial intelligence in HRM is expected to continue growing. Remote Work and Hybrid Models: The COVID-19 pandemic accelerated the adoption of remote work. Skills Development and Lifelong Learning: Continuous learning and upskilling are becoming essential due to the rapid pace of technological advancements. Artificial Intelligence (AI) in Recruitment: AI can streamline and improve the recruitment process by automating tasks like resume screening, candidate sourcing, and initial interviews. Gig Economy and Contingent Workforce Management: As the gig economy expands, HRM will need to adapt to manage both traditional employees and contingent workers effectively, ensuring fairness and compliance. Diversity, Equity, and Inclusion (DEI): DEI initiatives are gaining prominence as organizations recognize the importance of creating inclusive workplaces. Employee Experience (EX): HRM is shifting towards focusing on enhancing the overall employee experience.
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
An historical context of the development of global outsourcing with case study analysis in four countries where the industry is large or growing. It provides policy advice from employers to policy makers on how the growth of good quality jobs can be ensured as this industry grows and matures around the world.