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Driven by the changing demographics, technologies, and what consumers want, retail is changing at a dramatic pace. Instead of a brick-and-mortar experience, successful retailers have transitioned to providing products and services through multiple channels, including online. In this book, the authors explore the customer-facing side of retail as well as the steps companies can take on the technology end to succeed. Get answers to questions such as: • How can businesses cater to different personas—user segments that define end users—to build a thriving operation? • What do buyers expect from sellers and vice versa? • How can we align information technology, consumer behavior, and trends into a single point of view? • How can changing the experience of shopping drive new sales and customer engagement? The authors also challenge the assessment that “retail is retail,” exploring why that may no longer be the case. Every business, regardless of their primary industry, is directly or indirectly involved in retail. Get detailed insights and strategies on how to serve more customers with the lessons in this business guide.
Build trust and achieve high performance in your business by redefining team culture. Have you ever been on a team where the talent was strong, but the team wasn’t very good? On the flip side, have you ever been on a team where not every single member was a rock star, but something about the team just worked? In this book, corporate consultant Mike Robbins dives deep into the ways great businesses build trust, collaborate, and operate at their peak level. As an expert in teamwork, leadership, and emotional intelligence, Mike draws on more than 20 years of experience working with top companies like Google and Microsoft, as well as his baseball career with the Kansas City Royals. And, while each team and organization have their own unique challenges, goals, and dynamics, there are some universal qualities that allow teams to truly come together and thrive. The book’s core principles include facilitating an environment of psychological safety, fostering inclusion and belonging, addressing and navigating conflict, and maintaining a healthy balance of high expectations and empathy. Throughout, Mike shares powerful exercises and tools he’s successfully utilized in the keynote speeches, group sessions, and corporate retreats that he delivers, so that you and your team can communicate more authentically, give and receive feedback with skill, and create deeper connections. “Mike Robbins shares tangible techniques that leaders and teams can use to excel, backs up his ideas with important research, and provides a road map for creating a team environment of personal connection and optimal performance.” — Tom Rath, New York Times best-selling co-author of How Full is Your Bucket?
Communicating is tougher than ever. Our relationships are suffering. We are losing our ability to relate and interact with each other. Despite our advances in technology, people feel lonely and disconnected. The Internet has further enabled bullying. And how our leaders communicate--in business, politics, and entertainment--often makes matters worse. Schools get caught up in standardized tests that fail to teach interpersonal skills. Brett Keirstead, a thirty-year sales professional, wants to do something about it. We Are All Sales, People teaches five key steps in sales that anyone can adapt to dramatically improve the quality of their communication and relationships at home, at school, and at work. You'll learn how to know yourself, sincerely understand others, focus on positive outcomes, negotiate, and "close the deal." Applying these five steps will transform the quality of your personal and professional life, while also making a difference for others.
A deeply-reported examination of why "doing what you love" is a recipe for exploitation, creating a new tyranny of work in which we cheerily acquiesce to doing jobs that take over our lives. You're told that if you "do what you love, you'll never work a day in your life." Whether it's working for "exposure" and "experience," or enduring poor treatment in the name of "being part of the family," all employees are pushed to make sacrifices for the privilege of being able to do what we love. In Work Won't Love You Back, Sarah Jaffe, a preeminent voice on labor, inequality, and social movements, examines this "labor of love" myth—the idea that certain work is not really work, and therefore should be done out of passion instead of pay. Told through the lives and experiences of workers in various industries—from the unpaid intern, to the overworked teacher, to the nonprofit worker and even the professional athlete—Jaffe reveals how all of us have been tricked into buying into a new tyranny of work. As Jaffe argues, understanding the trap of the labor of love will empower us to work less and demand what our work is worth. And once freed from those binds, we can finally figure out what actually gives us joy, pleasure, and satisfaction.
The unforgettable bestseller Wonder has inspired a nationwide movement to Choose Kind. Now parents and educators can introduce the importance of choosing kind to younger readers with this gorgeous picture book, featuring Auggie and Daisy on an original adventure, written and illustrated by R. J. Palacio. Over 6 million people have fallen in love with Wonder and have joined the movement to Choose Kind. Now younger readers can meet Auggie Pullman, an ordinary boy with an extraordinary face, and his beloved dog, Daisy. Countless fans have asked R. J. Palacio to write a book for younger readers. With We’re All Wonders, she makes her picture-book debut as both author and artist, with a spare, powerful text and striking, richly imagined illustrations. Palacio shows readers what it’s like to live in Auggie’s world—a world in which he feels like any other kid, but he’s not always seen that way. We’re All Wonders may be Auggie’s story, but it taps into every child’s longing to belong, and to be seen for who they truly are. It’s the perfect way for families and educators to talk about empathy and kindness with young children. Praise for Wonder: A #1 New York Times Bestseller A USA Today Top 100 Bestseller An Indie Bestseller A Time Magazine 100 Best Young Adult Books of All Time Selection A Washington Post Best Kids’ Book A Parents Magazine Top 10 Book of the Year A New York Times Book Review Notable Book An NPR Outstanding Backseat Book Club Pick An Entertainment Weekly 10 Great Kids’ Books Selection A Publishers Weekly Best Book of the Year A School Library Journal Best Book of the Year A Kirkus Reviews Best Book of the Year A Booklist Editors’ Choice An E. B. White Read Aloud Award Winner An ALA Notable Book A Bank Street Best Book of the Year An IRA-CBC Teachers’ Choice A New York Public Library 100 Titles for Reading and Sharing Selection A Christopher Award Winner “A beautiful, funny and sometimes sob-making story of quiet transformation.” —The Wall Street Journal “A crackling page-turner filled with characters you can’t help but root for.” —Entertainment Weekly “Rich and memorable.” —The New York Times Book Review “Wonder is the best kids’ book of the year.” —Slate.com “A glorious exploration of the nature of friendship, tenacity, fear, and most importantly, kindness.” —The Huffington Post “Endearing, enduring Auggie and his family and friends will find a place in the hearts of readers and prompt reflection on how we treat others.” —The Washington Post
The story of low-wage workers rising up around the world to demand respect and a living wage. Tracing a new labor movement sparked and sustained by low-wage workers from across the globe, “We Are All Fast-Food Workers Now” is an urgent, illuminating look at globalization as seen through the eyes of workers-activists: small farmers, fast-food servers, retail workers, hotel housekeepers, home-healthcare aides, airport workers, and adjunct professors who are fighting for respect, safety, and a living wage. With original photographs by Liz Cooke and drawing on interviews with activists in many US cities and countries around the world, including Bangladesh, Cambodia, Mexico, South Africa, and the Philippines, it features stories of resistance and rebellion, as well as reflections on hope and change as it rises from the bottom up.
Who Ya Bagging For? I have been told to bag for the cashier, the other bagger, or the supervisor. But very rarely have I been told to bag for the guest. This seems funny to me. Now if they wanted to tell me to take over for the other employee or the guest(s), that would make sense, but the easy, lazy way to communicate seems to be the only way they know how. Youd think someone that has the skills to do this job would at least know the difference between bagging for the cashier, etc., and the guests
"Wooten has pulled off something close to miraculous... and touched the face of HIV/AIDS with compassion and humanity. —Alexandra Fuller, Chicago Tribune "This is a book not to be missed." —People "Amazing and tender... in this special book [Wooten] brings home the tragedy of AIDS." —Liz Smith, New York Post "Wooten rightly disregards journalistic distance and writes himself into the work, making it read like a contemplative literary memoir." —Time Out New York

Reconstruction and Production. Hearings Before the Select Committee on Reconstruction and Production, United States Senate, Sixty-sixth Congress, Third Session, Pursuant to S. Res. 350 Authorizing the Appointment of a Committee to Inquire Into the General Building Situation and to Report to the Senate Before December 1, 1920, Such Measures as May be Deemed Necessary to Stimulate and Foster the Development of Construction Work in All Its Forms ... Printed for the Use of the Select Committee on Reconstruction and Production

United States. Congress. Senate

Published: 1921

Total Pages: 1210


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