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A new, fully revised edition. The culture of an organisation can mean the difference between success and failure. Leaders cast long shadows, and if you want to change the culture you have to walk the talk. This book shows you how. Walking the Talk covers everything from measuring corporate culture to changing people's behaviour (including your own) and describes in detail six archetypes of company culture: Achievement, Customer-Centric, One-Team, Innovative, People-First and Greater-Good. Packed with fascinating examples and case histories, and drawing extensively on Carolyn Taylor's twenty years' experience of building great cultures, it will give you the confidence to build a culture of success in your own organisation.
Report by the World Business Council for Sustainable Development.
This book argues that we should regard walking and talking in a single rhythmic vision. In doing so, it contributes to the theory of prosody, our understanding of respiration and looking, and, in sum, to the particular links, across the board, between the human characteristics of bipedal walking and meaningful talk. The author first introduces the philosophical, neurological, anthropological, and aesthetic aspects of the subject in historical perspective, then focuses on rhetoric and introduces a tension between the small and large issues of rhythm. He thereupon turns his attention to the roles of breathing in poetry—as a life-and-death matter, with attention to beats and walking poems. This opens onto technical concepts from the classical traditions of rhetoric and philology. Turning to the relationship between prosody and motion, he considers both animals and human beings as both ostensibly able-bodied creatures and presumptively disabled ones. Finally, he looks at dancing and writing as aspects of walking and talking, with special attention to motion in Arabic and Chinese calligraphy. The final chapters of the book provide a series of interrelated representative case studies.
Listen UP Leader has been called one of the most effective and powerful books any leader can read. With invaluable and timeless content, it is a "must have" for every leader's resource library!It's a fact! Leadership is the single most important organizational factor separating the winners and the "also rans." It's the key to your business success. And who better to identify what makes a good leader than the people being led. That's what this handbook is all about! Unique in both content and format, Listen UP, Leader provides powerful insights into what employees want and need from their managers, supervisors, and team leaders. In a simple and straightforward manner Listen UP Leader pinpoints the behaviors and attributes necessary to be the kind of leader that employees will follow ... to new levels of performance.
Two experts explain how anyone can bring their people practices in sync with their missions, visions, and values--and walk the talk. The authors translate difficult concepts and corporate contradictions into personal convictions readers can use in everyday lives, and offer timeless strategy for translating corporate philosophy into policies and actual practices.
In every movement of our bodies, we express a world of emotions. But our movements don't just reflect our emotions-they directly affect them. In Walking Your Talk, Lavinia Plonka explores the connection between how we move and how we feel. Our movements and body posture are more than just simple expressions of our feelings-they are a powerful factor in our well-being. And changing them can be a crucial first step in altering our emotional behaviors. Drawing from her years of experience as a movement teacher and Feldenkrais Method(r) instructor, Plonka provides simple exercises, thought-provoking lessons, and real-life examples that help readers better understand the relationship between their movement patterns and their emotional state. After beginning with an overview of both historical and modern ideas about the correlation between bodily movement and human emotion and expression, Plonka turns theory into practice by addressing each major area of the body-and the emotional baggage held there. Through exploratory exercises, we learn more about: - how we carry stress-from responsibilities, family issues, and financial burdens-in our shoulders; - why we "freeze" the pelvis-the bodily center of personal freedom, power, spontaneity, and sexuality; and - the self-confidence (or lack thereof) we convey through our carriage. Whether she is examining how a depressed chest can make us feel psychologically depressed, how body language is used to deceive others, or how loosening our pelvis can help us break a lifelong cycle of self-destructive behavior, Plonka is always caring and insightful, guiding readers to a deeper awareness of themselves and how changing their posture has the potential to change their whole lives.
This lively and thoughtful book explores what it means to be black in an allegedly postracial America
180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.
Putting accountability at the heart of any business can be transformational. This step-by-step guide shows you why and how to achieve lasting cultural change.