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Social science knowledge and skills are essential to business operations and development in a wide range of business sectors in the UK, according to a new report by the Campaign for Social Science and SAGE Publishing. Based on in-depth interviews with business leaders at Cisco, Deloitte, Royal Dutch Shell, Willis-Re, WSP and more, the report’s findings reveal that employees with social science training are often the operational enablers keeping businesses afloat - HR, accounting, finance, marketing and legal - and play key roles in facilitating and increasing business growth, product development, risk management and strategic planning. As the need for a post-pandemic economic recovery strategy becomes ever more urgent, and as government considers future and higher education, insights from Vital Business: The Essential Role of Social Sciences in the UK Private Sector are both timely and apt. Above all, the report demonstrates that social science subjects are vital for business and should be both welcomed and supported by government in the education system at school and university, alongside STEM disciplines, as essential to the workforce of today and tomorrow.
Praise for Vital Factors "Each story in this book provides a real-world example of the importance of finding ways to continually focus on and perfect your vital factors as a means to be successful in business and in life.Vital Factors brings to life the MAP process to help you figure out what really matters as you seek to enhance your personal life or to transform your business." —Kerry Killinger, chairman and CEO, Washington Mutual "When I first became CEO I was inundated with constant interruptions and distractions. Then I discovered the MAP process. MAP forces you to focus on those core issues that drive an organization and eliminate the extraneous. Vital Factors shows the reader how to overcome these challenges through the stories of people who succeeded." —John V. Shields, chairman emeritus, Trader Joe's Company "Vital Factors brings to life the power of concrete concepts that create consistency and results.I entrenched myself in these MAP principles early in my career, and years later I used them to develop my leadership team and transform our organization." —Joseph V. Haggerty, chief operating officer, United Way of America "Vital Factors captures the winning formula to run any size business or organization. The real-world examples—provide insight that will help you grow as a leader and advance your career. It is mandatory for all of my senior leaders." —David Berman, vice president of worldwide?sales and service, WebEx Communications, Inc. "Vital Factors is a valuable tool for all leaders and teams. It has provided our organization with a simple disciplined process to transform our business from being 'action focused' to 'results focused.' Vital Factors is now part of our culture and used by every employee; the linkage to results is incredible. Focus, discipline, communication, and accountability are driving positive results!" —Sharon Stein, senior vice president, Ceridian
Understanding business performance and financial data in terms of trends and forecasts changes everything. Even though the science of predictive analytics is complex, the Corelytics Financial Dashboard makes the power of this information easy to use by all business owners and managers. When the dashboard is combined with a management process, and even better when assisted by a professional advisor, business leaders can achieve a much greater precision in setting and achieving goals. Corelytics uses business intelligence (BI) concepts, combining external market metrics and benchmarks in combination with internal ratios, trends and metrics to show business leaders exactly how their company or organization is performing in comparison to market averages and to internal goals. Corelytics uses data directly from the company?s accounting system so that no data entry is required. Corelytics is used by small and medium-sized businesses in North America, Europe, Australia, and in approximately 30 other countries around the world. Corelytics is used by service companies, retailers, not for profit organizations, manufactures, in a large and growing list of industries. The goal of this book is to help business owners and managers take advantage of new financial management tools and disciplines in order to improve their survival rate and to build economic value that will benefit business owners and the general public.
IT Governance: Policies & Procedures, 2017 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies & Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more!
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
IT Governance: Policies and Procedures, 2022 Edition
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
A new 21st century individualism is overtaking “corporation-as-king” capitalism, transforming the way we work and live. Today, real power rests in the hands of creative individuals like Bill Gates, Warren Buffett, Oprah Winfrey, and Steven Spielberg, who are changing the world one great idea at a time. In THE 80/20 INDIVIDUAL, Richard Koch reveals the secret of their success: they discovered what they do better than anyone else and rode it for all its worth. In this inspiring sequel to his classic bestseller THE 80/20 PRINCIPLE, Koch shows how to maximize success in your career and life by using the proven principle that 80 percent of changes in the world result from the most powerful 20 percent of actions and ideas. He’ll show how to use your own powerful “20 percent spike” – your most creative ideas and unique skills – to measure the amount of value you bring to your employer, clients or customers. For most people, there is a huge disparity between their intrinsic value and the compensation they receive for their efforts. THE 80/20 INDIVIDUAL shows how to narrow that gap. Drawing from his own success as an entrepreneur, as well as from the stories of scores of companies and individuals who have flourished as a result of an 80/20 mind-set, Koch offers a step-by-step method to remodeling a career or existing business, or creating a new one – one that most benefits you. He provides valuable insights on finding 80/20 partners, hiring 80/20 employees, and running an 80/20 business. By building a team that supports your efforts and excels in areas where you lack experience or knowledge, you’ll be able to focus your time and energy on your strengths. Productivity and profits will soar because you’ll be doing what you do best and enjoy the most. By using the 80/20 strategies outlined in the book, you can take control of your career and financial future.
Today, besides focusing on technology and internal organization of the company, it has become important for IT service providers to focus on their service quality and relationship with customers. This book has been designed to equip them with the knowledge, skills and attitudes to deliver quality services and maintain strong business relations with their customers. Presented in concise form, the book not only discusses the essentials of theory and best practices followed in the industry but also emphasizes the service improvement process. The book is aimed at students of Computer Science and Engineering, Information Technology, MCA, M.Sc. (IT) and MBA. Besides, it is equally useful for IT professionals and Trainers.