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Meet Roanne Chappell -- definitely not your ordinary teenage girl. A product of the loving but decidedly unorthodox guardianship of her mother, Del, Roanne is a fascinating study in contrasts. Equal parts bold seductress and wide-eyed innocent, smart-ass teenager and wizened sage, she is an outlandish, charismatic, and wholly inspired creation. Unabashedly outspoken (and an increasingly accomplished flirt), Roanne quietly longs for escape -- particularly from her mother's overwhelming and over-powering shadow. Her chance comes after she discovers, much to her horror, that the professor she had slept with is also bedding her mother. "I just can't seem to stop feeling like one of those air-sucking dogs people leave in cars with the windows open just a tiny bit. I need to put my whole face, my whole self, in the air for a while to try and figure out who I am when I'm not standing next to my amazing mum." To clear her head, Roanne begins a journey and goes from feeling like an outsider to being embraced by a very special group of people -- people whom most others have found strange or different but with whom Roanne feels right at home. From a marriage proposal by the teenage son of the founders of the Christian Rebirth Center, to her relationship with new best friend Gilbey Tarr -- the sixteen-year-old "Teenage Goddess from Outer Space" -- to a reunion with Dickie Siggins -- international pop star and her mother's life-long friend -- to a bittersweet reconciliation with Del, Roanne soars headfirst into a world of tragedy and comedy, and in the process learns about life, love, and death -- and everything in between. With this richly satisfying debut novel, Gale Zoë Garnett has channeled Roanne's outsized passions into a tightly crafted and powerfully moving narrative, charting a journey to lands unknown, emotions untapped, and experience unforeseen. Visible Amazement injects contemporary fiction with welcome jolts of crackling humor and unexpected drama. Written in a totally original and unique voice, the novel, like its heroine, is delightful, disturbing, and utterly unforgettable.
Twentieth century science completely revolutionized human understanding of the world, rewriting the story of the universe with exciting discoveries and theories—the big bang, the relativity of space and time, the accelerating expansion of the universe, along with increasingly refined ideas of evolution and the origin of life. Radical Amazement unifies the worlds of science and religion, weaving profound spiritual lessons from our new knowledge. Through thoughtful and practical reflections, enhanced by prayers and meditations, Judy Cannato reveals the connectedness of all creation and invites us to explore the harmony of science and spirituality.
Have you ever stopped to look at a breathtaking sunset and felt tremendous joy, calmness, or even timelessness? Has your entire body ever responded to something with awe? The Art of Amazementhelps us to identify the source of that wonder, and to cultivate it and experience it daily-even hourly and minute by minute. Rabbi Seinfeld's powerful book outlines the ancient Jewish spiritual arts in clear terms for any spiritual seeker. The art of amazement is practical and accessible to anyone, and does not demand a radical lifestyle change. Each chapter in the book offers a lesson paired with exercises to help make small changes in routine to ultimately achieve a larger shift in perspective. Judaism is a profound and complex spirituality. Now The Art of Amazementbrings this wisdom within reach of us all, and we can learn how to take joy and pleasure in even the smallest of everyday occurrences.
What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.
There are many wonderful creatures on earth - and even more incredible ways to describe them. With more collective nouns for animal groups than anyone else in the world, from a Business of Ferrets to a Wobble of Ostriches (not forgetting, of course, an Implausibility of Gnus) Alon Shulman's A Mess of Iguanas, A Whoop of Gorillas will tell you what to call a group of zebras, chickens, parrots, spiders, tigers or penguins the next time you encounter one - and will even let you know the difference between a school and a shoal of fish. Not to mention why groups of swans are known as a lamentation, a bank and a wedge. It will also tell you the most outlandish, strange yet completely accurate animal facts you can imagine. For example, did you know that polar bears are invisible to infra-red because they have transparent fur? Or that hippopotamus can't swim? Or that ostriches do not bury their heads in the sand? Filled with everything you could ever want to know about the creatures that inhabit our world, this brilliant compendium of animal curiosities is perfect for pub quizzers, language buffs, wannabe know-it-alls and any readers aged, well ... 8 to 80.
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.