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First book on gender and academic service.
A fascinating history of an ancient place. From its first mention in legend in the Book of Invasions, through early Christian monastic settlements, castles and grand residences, Fenian raids and the Battle of Tallaght, there has been huge change in Tallaght. In more recent times it has seen car and motorcycle racing, an aerodrome, the rise and fall of a chocolate factory and a pioneering telecommunications firm. The massive population explosion and rapid modernisation towards the end of the twentieth century means this once-tiny village in Dublin's foothills is now home to over 80,000 people. Richly illustrated with period photographs and original drawings by Michael O'Brien, Albert Perris tells the often-surprising story of Tallaght.
In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.
The life and works of Augustine of Hippo (354-430) have shaped the development of the Christian Church, sparking controversy and influencing the ideas of theologians through subsequent centuries. His words are still frequently quoted in devotions throughout the global Church today. His key themes retain a striking contemporary relevance - what is the place of the Church in the world? What is the relation between nature and grace?Augustine's intellectual development is recounted with clarity and warmth in this newly rediscovered biography of Augustine, as interpreted by the acclaimed church historian, the late Professor Henry Chadwick. Augustine's intellectual journey from schoolboy and student to Bishop and champion of Western Christendom in a period of intense political upheaval, is narrated in Chadwick's characteristically rigorous yet sympathetic style.With a foreword reflecting on Professor Chadwick's distinctive approach to Augustine by Professor Peter Brown.
The Complete Works of F. Scott Fitzgerald offers a comprehensive collection of the author's iconic works, including novels such as The Great Gatsby and Tender Is the Night, as well as a plethora of short stories, poetry, articles, letters, plays, and screenplays. Fitzgerald's literary style is characterized by eloquent prose, detailed character development, and themes of wealth, love, and the American Dream. His writing often reflects the societal changes and cultural shifts of the Jazz Age, making his works timeless classics in American literature. This collection provides readers with a deep dive into the mind of one of the most influential writers of the 20th century. F. Scott Fitzgerald's life experiences, including his own struggles with fame and fortune, deeply influenced his writing. His complex characters and vivid storytelling are a reflection of his own personal triumphs and tribulations, adding depth and authenticity to his work. The Complete Works of F. Scott Fitzgerald is a must-read for anyone interested in experiencing the full breadth of this literary genius's contributions to literature. From the captivating allure of his novels to the intimate revelations found in his personal letters, this collection showcases Fitzgerald's enduring legacy as a master storyteller.
The 'Collected Letters of F. Scott Fitzgerald' is a compelling compilation of personal correspondence that offers readers a unique insight into the life and mind of the acclaimed American author. Through Fitzgerald's articulate and often poignant letters, readers can delve into his creative process, relationships, and struggles. The literary style of these letters reflects Fitzgerald's trademark eloquence and introspection, providing a valuable resource for scholars and fans alike. Placed in the context of the Jazz Age and the Roaring Twenties, these letters offer a firsthand account of a tumultuous and dynamic period in American history. F. Scott Fitzgerald's letters showcase his brilliance as a writer and a keen observer of human nature, making this collection a must-read for anyone interested in American literature and culture. By immersing oneself in Fitzgerald's correspondence, one gains a deeper understanding of the man behind the timeless classics like 'The Great Gatsby'.
This insightful analysis of British imperialism in the south Pacific explores the impulses behind British calls for the protection and "improvement" of islanders. From kingmaking projects in Hawaii, Tonga, and Fiji to the "antislavery" campaign against the labor trade in the Western pacific, the author examines the deeply subjective, cultural roots permeating Britons' attitudes toward Pacific Islanders. By teasing out the connections between those attitudes and the British humanitarian and antislavery movements, Imperial Benevolence reminds us that nineteenth-century Britain was engaged in a global campaign for "Christianization and Civilization."
The Willoughby Captains by Talbot Baines Reed: Set in the context of a boys' boarding school, "The Willoughby Captains" follows the adventures and camaraderie of a group of young students. The novel explores themes of friendship, loyalty, and the pursuit of excellence as the boys strive to uphold their honor and reputation as school leaders, exemplifying virtues that extend beyond the confines of the schoolyard. Key Aspects of the Book "The Willoughby Captains": Boarding School Life: The novel provides a glimpse into the life and dynamics of a boys' boarding school during the 19th century. Values and Virtues: "The Willoughby Captains" emphasizes the importance of honor, integrity, and leadership, portraying positive role models for young readers. Adventures and Companionship: The book celebrates the adventures and strong bonds of friendship among the boys, highlighting the value of companionship and shared experiences. Talbot Baines Reed (1852-1893) was an English writer known for his popular novels for young readers. His works often revolved around school life and the adventures of young students, reflecting his own experiences and observations as a schoolboy. Reed's engaging storytelling and positive portrayal of moral values have made his novels enduring favorites in the genre of children's and young adult literature.