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This book is specifically written for Australia and New Zealand air travel claims. This UNabridged , full annotated edition contains footnotes referencing sources and giving explanations. When something goes wrong during air travel or if you suffer some loss or injury from airline activities, or the actions of travel agents, airport, security, air traffic staff or other air travel industry entities, getting compensation can raise headaches for consumers and others involved. This book provides a valuable guide to what rights and responsibilities exist in air travel and clarifies the options that consumers and others may have for compensation claims, especially against airlines.
This text brings together the wide variety of laws of general and specific application which affect the travel and tourism industries. Areas covered include travel restrictions, regulation and administration of travel and tourism, regulatory controls, and liability for accident and injury. The law stated is current to early 1991. An index is included.
The topic of safety and security in the tourism industry is of vital importance globally. In recent years, and mainly after the 9/11 event, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate the negative impacts of safety and security incidences on the tourism industry and affected destinations. Tourism, Safety and Security: a multi dimensional analysis brings together the writings of international leading academics and practitioners in this field to discuss prevention measures and crisis management options, in incidences of tourism safety and security. The layout and content of the book are aimed at analyzing different types of safety and security problems as well as finding managerial strategies and tactics to address them. Divided into four sections this book looks at: · Tourism and security issues: including the impact of terror in the hotel market in Israel · Tourism and crime issues: including premises liability, drug trafficking, theft and street robbery · Tourism and safety Issues: including the impact of SARS in Asia and Foot and Mouth Disease in the UK · Tourism crisis management issues: including the 9/11 crisis, public relations, and the aftermath of the Bali bombings Each chapter has a user friendly structure including study objectives, concept definitions and review questions.
Tourism in Turbulent Times presents an international review of the challenges faced by the world's largest industry and governments around the world to provide safe and enjoyable experiences for visitors. The book draws on the background and expertise of contributors from 11 countries, representing scholars, government officers and industry practitioners. It addresses traditional concerns for tourism (such as crime) as well as emerging challenges posed by the global movement of infectious disease and terrorism. These topics are examined by specialists who share a view that tourism can weather turbulent times through adopting appropriate risk management strategies and continuing to provide quality service for customers. This book differs from other texts on the market by including a large group of tourism industry practitioners as contributors. These writers practice the principles they espouse and have critical insight into the real world issues facing the tourism industry. They are also very committed to finding best practice solutions to the challenges facing their industry. The book will therefore be of particular interest to tourism managers and policy makers since it provides relevant information for the important decisions they need to make. Throwing the net wide to include medicine, law, psychology, sociology, education and hard science means that a wide range of perspectives are available to address global business, insurance, security, and policy questions in this emerging area of tourism. Shocks such as the terrorist attacks of 11 September 2001, SARS and the more recent Asian Tsunami have made the tourism industry very conscious of the need to protect its customers. This book highlights the positive responses made by various sectors of the industry at destination, national and international levels. It also examines the growing adventure tourism market, characterised by small operators who need good risk management practices to weather adverse global events, as well as run a financially viable small business. Such a wide set of perspectives will be very valuable to both students and tourism professionals.
Designed as an introductory text for students who are considering a career in some part of the travel and tourism industry, this book introduces the subject of tourism, describes the main elements of the Australian travel and tourism industry sector by sector, and looks at the impacts of tourism.
Basic business legislation, laws, export-import regulations affecting business, business climate and contacts
This dictionary is designed to meet the needs of both students undertaking programmes of study at operational, supervisory and management levels in travel, tourism, and hospitality within Australia and New Zealand, and professionals employed in these fields.
This book suggests ways in which we can enjoy our holidays and our travel even more: by becoming green travellers. It also suggests different types of green holidays and encourages some of the better examples of good environmental practice in holidaymaking around the world.