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In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction. Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.
A fascinating book detailing the latest cutting-edge science on what it means to be human.
An enlightening journey through the history of humankind, revealing the challenges to our most fundamental belief, that we are, and always have been, human. Also discusses AI and genetics.
"For Human Sexuality courses at two and four year institutions." THINK Currency THINK Relevancy "THINK Human Sexuality" "THINK Human Sexuality "covers the essentials every human sexuality student should know. The chapters are briefer than a standard text-allowing for a lower cost to students and using less printed paper. Unlike other brief texts, "THINK Human Sexuality "includes 18 chapters of content-giving instructors the flexibility to choose what they want to cover without the worry that skipping several chapters will mean leaving out hundreds of pages of content. "THINK Human Sexuality "provides currency and relevance through design, current examples, and high-interest readings. The readings have been chosen from a range of well respected journals and popular press publications. With the concise presentation of material in the chapters, instructors have the option of incorporating these readings and helping students connect to issues occurring outside of the classroom. A magazine design developed with the benefit of extensive student feedback will engage students and deliver the key concepts of Psychology in a way they can understand. The instructor supplements package will help bring the key concepts of Human Sexuality to life, without burdening students with dense and too expensive learning solutions.
Can forests think? Do dogs dream? In this astonishing book, Eduardo Kohn challenges the very foundations of anthropology, calling into question our central assumptions about what it means to be humanÑand thus distinct from all other life forms. Based on four years of fieldwork among the Runa of EcuadorÕs Upper Amazon, Eduardo Kohn draws on his rich ethnography to explore how Amazonians interact with the many creatures that inhabit one of the worldÕs most complex ecosystems. Whether or not we recognize it, our anthropological tools hinge on those capacities that make us distinctly human. However, when we turn our ethnographic attention to how we relate to other kinds of beings, these tools (which have the effect of divorcing us from the rest of the world) break down. How Forests Think seizes on this breakdown as an opportunity. Avoiding reductionistic solutions, and without losing sight of how our lives and those of others are caught up in the moral webs we humans spin, this book skillfully fashions new kinds of conceptual tools from the strange and unexpected properties of the living world itself. In this groundbreaking work, Kohn takes anthropology in a new and exciting directionÐone that offers a more capacious way to think about the world we share with other kinds of beings.
To most people, technology has been reduced to computers, consumer goods, and military weapons; we speak of "technological progress" in terms of RAM and CD-ROMs and the flatness of our television screens. In Human-Built World, thankfully, Thomas Hughes restores to technology the conceptual richness and depth it deserves by chronicling the ideas about technology expressed by influential Western thinkers who not only understood its multifaceted character but who also explored its creative potential. Hughes draws on an enormous range of literature, art, and architecture to explore what technology has brought to society and culture, and to explain how we might begin to develop an "ecotechnology" that works with, not against, ecological systems. From the "Creator" model of development of the sixteenth century to the "big science" of the 1940s and 1950s to the architecture of Frank Gehry, Hughes nimbly charts the myriad ways that technology has been woven into the social and cultural fabric of different eras and the promises and problems it has offered. Thomas Jefferson, for instance, optimistically hoped that technology could be combined with nature to create an Edenic environment; Lewis Mumford, two centuries later, warned of the increasing mechanization of American life. Such divergent views, Hughes shows, have existed side by side, demonstrating the fundamental idea that "in its variety, technology is full of contradictions, laden with human folly, saved by occasional benign deeds, and rich with unintended consequences." In Human-Built World, he offers the highly engaging history of these contradictions, follies, and consequences, a history that resurrects technology, rightfully, as more than gadgetry; it is in fact no less than an embodiment of human values.
A remarkable, intense portrait of the robotic subculture and the challenging quest for robot autonomy. The high bay at the Robotics Institute at Carnegie Mellon University is alive and hyper night and day with the likes of Hyperion, which traversed the Antarctic, and Zoe, the world’s first robot scientist, now back home. Robot Segways learn to play soccer, while other robots go on treasure hunts or are destined for hospitals and museums. Dozens of cavorting mechanical creatures, along with tangles of wire, tools, and computer innards are scattered haphazardly. All of these zipping and zooming gizmos are controlled by disheveled young men sitting on the floor, folding chairs, or tool cases, or huddled over laptops squinting into displays with manic intensity. Award-winning author Lee Gutkind immersed himself in this frenzied subculture, following these young roboticists and their bold conceptual machines from Pittsburgh to NASA and to the most barren and arid desert on earth. He makes intelligible their discoveries and stumbling points in this lively behind-the-scenes work.
In 2013, I wrote a book[1]. At the time, I wanted to explain neural networks in simple terms, I had high school students at my mind. I have expressed my concerns that machine learning was dominating the world, and people had no idea about it, smartphones were not popular in Brazil, and started go gain attention as personal computers. Deep learning started to gain momentum on 2012, and nowadays is kind of the rule. At the time, YouTube was bad, pretty bad a must say: I used to save the links to my videos, as so I could avoid passing through the main page. . Computational thinking is synonymous of algorithms. I cannot think a single computational routine which is not an algorithm; after all, “computers are stupid”, they need to be told what to do even when it is abstract (e.g., machine learning). What is computational think, though? Think like this, a thought experiment: Suppose you give your result, from your model, to someone. Do you believe the person would be able to tell the difference between your solution, from your algorithm, and a human? If not, this is computational thinking. It is a machine (i.e., an algorithm, a routine), doing human-thinking work. As we are going to see based on Kasabov’s work, we may actually be able to send ‘thinking loads’ to computers in the future. Initially, this book supposes to be called computational intelligence. Nonetheless, I thought, we do not necessarily need ‘intelligence’ to build models, not in the sense to artificial intelligence or even human intelligence. Furthermore, as we shall learn from Daniel Kahneman and colleagues, we can achieve nice models for decision making even with simple models, when compared to humans; imagine what we can do with machine learning + cloud computing + databases (such as MongoDB and Firebase)! Possible public Web developers wanting to expand their horizon; here I am being modest, I feel any web coder should learn computational thinking, as so they can add intelligence to their “dummy” apps; People from computational intelligence, waiting to learn new tricks; Computer scientists for sure! I would recommend to computational biologists, and anyone interested in bioinformatics; Applied mathematics, and computational mathematician for sure; Anyone that is opened to new ideas, but has a minimum computer programming background; Maybe, medical doctors and biologists; one of my PhD advisors was a surgeon, with a PhD in mathematics; thus, we may have this profile in medicine and, especially, in biology; External resources and tricks My GitHub profile; Our sandbox; I have used links to my LinkedIn profile, to posts related to the discussions. Feel free to start a conversation on LinkedIn, or to connect! Just comment on the posts, and I will be noticed; I have used several external links, to articles online; this is in addition to the classical/academic reference standard; With Special release of “My selected assays from Medium on Computer programming, Artificial Intelligence” [1] Redes Neurais em termos simples: como aprendemos, pensamos e modelamos. https://www.academia.edu/18365339/Redes_Neurais_em_termos_simples_como_aprendemos_pensamos_e_modelamos?fbclid=IwAR3NLQt003L5QXZQNLSePIxJxUf7NbqsthEjj8rb1zgfpgEgzkiqoNfO0RY. Accessed on 30/06/22.
The Ultimate Human Psychology Guide : Think Like A Psychologist Do you want to think like Sherlock Holmes? Do you want to develop the skills to pick up on subtle social cues such as micro expressions, body language and human psychology to discover the true motives of your peers? We've all seen it in movies and novels where leading detectives are able to take sparse amounts of information and put the puzzle pieces together coherently in an almost super natural fashion. The fact is people in society do not always showcase their true intentions! Does your significant other truly love you or is he or she having an affair? Does your boss truly value your input at work? What do your friends and colleagues really think about you? My book is designed to teach you the ins and outs of the many intricacies of human psychology. After reading this book you will have the insights, skills, and capabilities to instantly analyze almost anyone! Also, you will learn how to influence people, identify personality types, and spot covert psychopaths and anyone who has malicious intentions towards you. What You Will Learn · Psychological Theories & Philosophies · Dark Psychology - Identify Psychopaths & People With Malicious Intentions · How to Influence People · How to Instantly Analyze Anyone · Decipher Body Language, Micro-expressions, And Other Para-verbal Communication · Different Personality Types · Your Close Friends May Be Sociopaths & Narcissists · Facial Profiling · Deductive & Inductive Reasoning - Think Like Sherlock Holmes! · Importance Of Understanding Social Context · And, much, much more! This is your chance to get ahead of your peers and be one step ahead of everyone you come across by breaking down their true intentions which manifest through body language, micro expressions and other para-verbal activities The greatest investment you can make is an investment in yourself! Master the ins and outs of human psychology fast and become an excellent practitioner of analyzing people from all walks of life and have an edge over every social encounter you come across! What are you waiting for? Take advantage of this opportunity to learn psychology at anaffordable price. Normal books on psychology can easily retail over $100s of dollars, but I give you this psychology guide for a fraction of the cost to give you insights on how psychologist think, and how you can use these psychological hacks to enhance your social life. My life experiences combined with historical psychology all jam packed into this convenient guide. This is all you'll ever need to become a master at the art of analyzing people. Never be left wondering what others are thinking ever again! BUY YOUR COPY NOW!