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Rob Dircks, bestselling author of Where the Hell is Tesla?, has a "unit" with a problem: how to deliver his package, out in the middle of nowhere, with nothing to guide him. Oh, and with the fate of humanity hanging in the balance. It's a science fiction tale of technology gone haywire, unlikely heroes, and the nature of humanity.
I don't know what the humans are so cranky about. Their enclosures are large, they ingest over a thousand calories per day, and they're allowed to mate. Plus, they have me. An Autonomous Servile Unit, housed in a mobile/bipedal chassis. I do my job well: keep the humans healthy and happy."Hey you."Heyoo. That's my name, I suppose. It's easier for the humans to remember than 413s98-itr8. I guess I've gotten used to it.*** Rob Dircks, bestselling author of Where the Hell is Tesla?, has a "unit" with a problem: how to deliver his package, out in the middle of nowhere, with nothing to guide him. Oh, and with the fate of humanity hanging in the balance. It's a science fiction tale of technology gone haywire, unlikely heroes, and the nature of humanity. (Woah. That last part sounds deep. Don't worry, it's not.) ***

Labour Bulletin

Australia. Commonwealth Bureau of Census and Statistics. Labour and Industrial Branch

Published: 1915

Total Pages: 476


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To err is human. Yet most of us go through life assuming (and sometimes insisting) that we are right about nearly everything, from the origins of the universe to how to load the dishwasher. In Being Wrong, journalist Kathryn Schulz explores why we find it so gratifying to be right and so maddening to be mistaken. Drawing on thinkers as varied as Augustine, Darwin, Freud, Gertrude Stein, Alan Greenspan, and Groucho Marx, she shows that error is both a given and a gift—one that can transform our worldviews, our relationships, and ourselves.
A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.
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