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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
Filling a void in the market of more than half a million QuickBooks Online subscribers, this book provides detailed coverage of the various QuickBooks Online plans along with accounting advice, tips and tricks, and workarounds for the program's limitations. This comprehensive guide to setting up and using the newest version of this program includes specific how-to instruction as well as plenty of explanations and information. It provides both beginners and experienced users with everything needed to track their companies' finances on the web using QuickBooks Online.
Can One Great Presentation Make You Rich? The answer is YES. Packed with battle-tested strategies and formulas to craft audience-retaining powerful presentations, this No B.S. guide is designed to turn any ordinary business into an extraordinary sell. Millionaire maker Dan S. Kennedy and public speaking expert Dustin Mathews teach you their blueprint for creating life-changing presentations and prove that your success is not just determined by what you're presenting—but also why you're presenting, how you're presenting it, and who you're presenting to. Kennedy and Mathews cover: The 12-Step Speaker's Formula A Blueprint for Creating Irresistible Offers The 4 Secrets of Mass Persuasion The 7-Minute Rule of Audience Engagement How to Automate Your Webinars and Your Profits How to Double Your Sales with a Multimedia Follow-up System Discover the battle-tested, carefully-crafted, revenue-generating tools to creating, delivering, and marketing presentations that can change everything.
A handbook detailing the basics of effective customer service.
Wilson and Coleman provide clear and comprehensive instructions to all types of online games: science-fiction; strategy; action; classics; puzzles; fantasy; and role-playing. Find out what hardware and software is needed to play these games, and get tips for the most popular titles and where to find them.
The Ultimate Guide to Starting an Online Business is your comprehensive blueprint for launching and thriving in the digital marketplace. Whether you're a budding entrepreneur or an established business owner looking to pivot online, this guide offers practical insights and actionable strategies to turn your vision into reality. From pinpointing your niche and crafting a robust business plan to mastering SEO and leveraging social media, every chapter is packed with expert advice to help you build, grow, and scale your online business effectively. Discover how to create a compelling brand identity, set up a top-notch online storefront, and navigate e-commerce platforms with confidence. Learn to craft engaging content, utilize online advertising, and handle customer feedback to enhance your business's success. Embrace continuous improvement, build strong partnerships, and stay ahead of market trends to ensure long-term prosperity. Chapters Include: Finding Your Niche in the Digital Market Crafting a Business Plan for Online Success Choosing the Right Business Model for Your Online Venture Building a Strong Brand Identity from Scratch Setting Up Your Online Storefront: Essentials and Beyond Navigating E-commerce Platforms: Which One is Right for You? Designing an Engaging and Functional Website Mastering SEO for Online Visibility Crafting Compelling Content That Converts Leveraging Social Media for Business Growth Understanding and Utilizing Online Advertising Legal Considerations: Starting Up and Staying Compliant Creating a Customer Service Strategy That Delights Building and Growing Your Email List Using Data and Analytics to Drive Decisions Developing a Mobile-Friendly Online Presence Outsourcing and Managing Remote Teams Effectively Implementing Security Measures to Protect Your Business Strategies for Scaling Your Online Business Building Partnerships and Networking in the Digital World Handling Shipping and Fulfillment Logistics Staying Ahead of Online Market Trends Handling Customer Reviews and Feedback Evaluating and Adapting Your Business Strategy for Long-Term Success The Need for Continuous Improvement