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What does it take to win big in business and life?In this landmark book, AmyK tackles the many issues that leaders face, but are afraid to talk about. Through creative character monologues and provocative questions, AmyK masterfully exposes the innermost secrets and fears of today's leaders. With gripping, dramatic and often hilarious stories, she might make you wonder if she's writing about you! And yes, she is¿ sort of.
The authors of Great Leaders Grow use a fable to lay out what is the secret to great leadership in this internationally bestselling guide. It’s a question that everyone in a position of authority—whether in a multinational corporation or a local volunteer group—wonders sooner or later. Here Ken Blanchard, whose books on leadership have sold over twenty million copies, and Mark Miller, who worked his way up from line worker to vice president of Chick-Fil-A, one of the largest fast-food restaurant chains in the country, uncover the secret that great leaders already know and detail what you need to do to truly inspire and motivate others. The authors get at the heart of what makes a leader successful using a classic business fable. Newly promoted but struggling young executive Debbie Brewster asks her mentor, “What is the secret of great leaders?” His reply—“great leaders serve”—flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way, Debbie learns: • Why great leaders seem preoccupied with the future • How people on the team ultimately determine your success or failure • What three arenas require continuous improvement • Why true success in leadership has two essential components • How to knowingly strengthen—or unwittingly destroy—leadership credibility This new edition includes a leadership self-assessment so readers can measure to what extent they lead by serving and where they can improve. The authors have also added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard and Miller’s wisdom about leadership in a form that anyone can easily understand and implement. “You don’t have to be older to be a great leader. The Secret shows how to lay the foundation for powerful servant leadership early in your career to maximize your impact.” —Claire Diaz-Ortiz, Head of Corporate Innovation and Philanthropy at Twitter, Inc. and author of Twitter for Good and Hope Runs “When you learn The Secret, don't keep it to yourself. Share it and use it with your people. It will make a difference in their lives and their performance.” —Donald G. Soderquist, former Vice Chairman, Wal-Mart, and founder of the Soderquist Center for Leadership and Ethics, John Brown University “If you know The Secret, both relationships and results will prosper. It's a perfect move in your life from success to significance.” —Bob Buford, author of Halftime
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Killer. Traitor. Queen. I never thought learning about my parents would bring more questions than answers. I am a product of both my genetics and my upbringing, no matter how much my mind rages against recent revelations. But now, it's time to embrace the darkness that lives in my veins. The creature that prowls within. To end this once and for all, I'll have to become someone I've spent my life loathing. Lucas, Han, Noah, and Jacob are working to undermine Annex Security from inside with the help of a few unlikely allies while I take the reins and set my sights on a target closer to home. The board is set, the pawns sacrificed, and when all is said and done, the Queen's Gambit is poised to wipe the whole damn board. The only question is, can we all make it out? Can we survive without succumbing to the monsters we hide within? The Scars We Bare is the third and final book in the Maven of Mayhem Series. It is highly recommended to read the other two books in sequential order to follow the storyline. This is a full-length, why choose novel; meaning our leading lady does not need to choose between love interests to find her happily ever after and includes MM. This book contains steamy scenes and violence. Please read the content warnings because your mental health comes first.
Knowledge is power, and the way knowledge is shared in a congregation can build up or break down community. When congregational leaders are sensitive to the ways that information should be shared, the congregation can become safe and strong. Unfortunately, congregations can easily fall into patterns of communication that lead to disastrous interpersonal and organizational outcomes. Even in times of crisis, however, congregations can learn and practice new skills and healthy communication management. Congregational consultants Kibbie Ruth and Karen McClintock show clergy and laity how to appropriately handle information. From proper ways to respond to rumors to relating information about a staff firing to the congregation, Healthy Disclosure is filled with step-by-step ideas for handling different types of sensitive material. It helps clergy and other congregational leaders understand levels of disclosure, including how and when to reveal information, the difference between privacy and secrecy, legal issues related to public knowledge, and the power of secrets from a congregation's past. What we don't know can hurt us. The more conscious congregational leaders are of the information they have and how they pass it along to others, the better off the congregation will be. Information management is both a technical process and a spiritual undertaking. Leaders need the ability to spiritually discern, not just intellectually decide, the solutions to congregational dilemmas. Ruth and McClintock guide readers in developing the skills needed to create a congregational environment of healthy disclosure.
Life can be challenging to every one. Many times what you need to overcome what you are encumbered with is wisdom. Wisdom is the secret of God that will help you to rise from your struggles into a living wonder. God has ordained you for glory. The secret of God is the wisdom of God in a mystery that is ordained for your glory and beautification. May the revelations of this book bring you victory every day! May this book give you knowledge to triumph!
Reveals top secrets, practical insights , dreams, and struggles of young women. Every young woman has a secret! In The Secrets Young Women Keep, clinical psycologist and New Life Live radio co-host, Dr. Jill Hubbard reveals the top 25 secrets kept by young women, why they keep them, and how they can live more honest, God-honoring lives. It is only through understanding faith that the tremendous power these secrets hold over precious young lives can be broken. Includes true stories of young women as they deal with topics such as: Love, dating, and relationships Abuse, drugs, and addictions Superficial beauty, eating disorders, and cutting Depression, deception, and family history A visual, interactive interior with Q&A, Scripture, quotes, questions, and room for journaling round out this great package.