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With In Search Of Satisfaction, Cooper gracefully portrays men and women, some good and others wickedly twisted, caught in their individual thickets of want and need on a once-grand plantation. In Yoville, "a legal town-ship founded by the very rich for their own personal use," a freed slave named Josephus fathers two daughters, Ruth and Yinyang, by two different women. His desire to give Yinyang and himself money and opportunities oozes through the family like an elixir. In seeking the legacy left by their father, Ruth and Yinyang pull each other, their families, and their Yoville neighbors into a vortex of ever-powerful emotion.
We live in constant search mode looking for purpose and meaning, trying to find something, anything, that might satisfy the deep longings of our heart. Yet this search is nothing new. Even the wisest man who ever lived struggled with these same issues finding that everything in life was meaningless, a "chasing after the wind." Follow Solomon's search through a fascinating study of Ecclesiastes as in the depths of his despair he discovers that only the God who made the sun can offer real and lasting results under it. Satisfaction guaranteed.
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
For fans of Casey McQuiston and Abby Jimenez comes a bold, hilarious, and out-of-the-box novel about mixing business with battery-operated pleasure . . . When it comes to her career, Cade Elgin has it all figured out. Only “professional talk” has become her default mode, relationships are nonexistent, and don’t even mention the word “orgasm.” All work and no play makes Cade a dull human. But when she inherits a sex toy store, Cade is caught between business and a store filled with every imaginable kind of pleasure—including her infuriatingly irresponsible and deliciously sexy new co-owner. Selena Mathis learned the hard way that she can have too much of a good thing. Which is precisely why she’s taken an oath of celibacy and is focusing on how to make Satisfaction Guaranteed a success. She won’t mess this up. Not this time. But once again, Selena’s emotions are getting in the way and tempting her with a serious attraction to buttoned-up Cade. But the shop isn’t exactly vibe-ing, and Cade and Selena are on the verge of losing both their income and the possibility of love. Can they find a way to work together . . . before Satisfaction Guaranteed runs out of batteries?
Why are so many women dissatisfied with their sex lives? Something is missing from their intimate encounters: either they’re not interested in sex anymore, or they are interested but can’t get aroused, or they can get aroused but have neither the desire nor the energy to follow through. Their relationships are suffering. Many women find themselves wondering what’s wrong with them. If you’re a woman and any of this sounds familiar, Dr. Anita H. Clayton wants you to know that there’s nothing wrong with you–what’s wrong is the ridiculous fantasies you’ve been sold about sex, and the unrealistic expectations you cling to. We all want to make love the way they do in the movies, where the woman swoons with desire before the man even gets near her and, once he does, gasps, collapses, and hurtles headlong into orgasm in twenty seconds tops. Now, how often does that happen in real life? Not very–because in real life it takes at least that long to get your panty hose off, not to mention locking the door locked so the kids don’t barge in. In this irreverent and revolutionary volume, Dr. Clayton lays bare hidden facets of female sexuality that are rooted in the psyche and can catapult a woman either into a cathartic bout of ecstasy or against the headboard into yet another disappointment. Through compelling case histories she explores why many women would rather put up with unsatisfying sex than tell their lovers how to please them; how buried feelings about childbearing can affect a woman’s erotic potential; and why an orgasm you have during intercourse is no more “real” or legitimate than one you achieve through other means. Dr. Clayton also shines a light on sexual attitudes that have a dramatic impact on young girls and teens, and details how motherhood and menopause may affect but need not diminish a woman’s capacity for sexual pleasure. Dr. Clayton believes that women should have high expectations for their sex lives, but that these expectations should come from visceral, intimate knowledge of ourselves–what is normal for us and what feels good to us. She wants you to consider and eventually own the concept of yourself as every bit as sexual as a sex symbol. Indeed, the only person who should symbolize sex for you is you.