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The Dept. of Defense (DoD) personnel security clearance program has been a high-risk entity since 2005, due to delays in the process and incomplete documentation. The Office of Personnel Mgmt. (OPM) conducts most of DoD's clearance investigations, which DoD adjudicators use to make clearance decisions. The Deputy Dir. for Mgmt. at the Office of Mgmt. and Budget chairs a Performance Accountability Council that is responsible for reforming the clearance process. This report addresses the: (1) reporting on timeliness for DoD clearances; (2) documentation completeness for making initial top-secret clearance decisions for DoD personnel; and (3) reporting on the quality of the clearance process. Includes recommend. Illus.
The Department of Defense (DOD) personnel security clearance program has been on GAO's high-risk list since 2005, due to delays in the process and incomplete documentation. The Office of Personnel Management (OPM) conducts most of DOD's clearance investigations, which DOD adjudicators use to make clearance decisions. The Deputy Director for Management at the Office of Management and Budget (OMB) chairs a Performance Accountability Council that is responsible for reforming the clearance process. Conducted under the authority of the Comptroller General, GAO's report addresses the (1) reporting on timeliness for DOD clearances, (2) documentation completeness for making initial top-secret clearance decisions for DOD personnel, and (3) reporting on the quality of the clearance process. To assess these issues, GAO analyzed data on most DOD clearances granted in fiscal year 2008, randomly sampled and analyzed 100 OPM investigative reports and DOD adjudicative files for clearances granted in July 2008, and analyzed 2006-09 executive branch annual clearance reports. GAO recommends that, in annual reports to Congress, OMB provide Congress with more information on timeliness and quality and that OPM and DOD address documentation completeness issues.
DOD personnel clearances : comprehensive timeliness reporting, complete clearance documentation, and quality measures are needed to further improve the clearance process : report to congressional committees.
The Department of Defense (DoD) personnel security clearance program has been on GAO's high-risk list since 2005, due to delays in the process and incomplete documentation. The Office of Personnel Management (OPM) conducts most of DoD's clearance investigations, which DoD adjudicators use to make clearance decisions. The Deputy Director for Management at the Office of Management and Budget (OMB) chairs a Performance Accountability Council that is responsible for reforming the clearance process. Conducted under the authority of the Comptroller General, GAO's report addresses the following: (1) reporting on timeliness for DoD clearances, (2) documentation completeness for making initial top-secret clearance decisions for DoD personnel, and (3) reporting on the quality of the clearance process. To assess these issues, GAO analyzed data on most DoD clearances granted in fiscal year 2008, randomly sampled and analyzed 100 OPM investigative reports and DoD adjudicative files for clearances granted in July 2008, and analyzed 2006-2009 executive branch annual clearance reports. GAO recommends that, in annual reports to Congress, OMB provide Congress with more information on timeliness and quality and that OPM and DoD address documentation completeness issues. OMB and DoD concurred, while OPM did not state whether it concurred with GAO's recommendations.
Efforts to reform personnel security clearance processes should consider, among other things, the following four key factors: (1) a strong requirements-determination process, (2) quality in all clearance processes, (3) metrics to provide a fuller picture of clearance processes, and (4) long-term funding requirements of security clearance reform. In February 2008, GAO noted that a sound requirements process is important because requesting a clearance for a position in which it will not be needed, or in which a lower-level clearance would be sufficient, will increase both costs and investigative workload unnecessarily. For example, the cost of obtaining and maintaining a top secret clearance for 10 years is approximately 30 times greater than the cost of obtaining and maintaining a secret clearance for the same period. Also, changing a position's clearance level from secret to top secret increases the investigative workload for that position about 20-fold.
Our independent analysis of timeliness data showed that industry personnel contracted to work for the federal government waited more than one year on average to receive top secret clearances, longer than OPM-produced statistics would suggest. Our analysis of 2,259 cases for industry personnel who were granted top secret clearance eligibility in January and February 2006 had an average of 446 days for an initial clearance and 545 days for a clearance update. While OMB has issued a goal that the application-submission phase of the clearance process will take no longer than 14 days by December 17, 2006, this phase took an average of 111 days. OPM s current procedures for measuring application submission timeliness do not fully capture all of the time in the application process that starts when the application form is submitted by the facility security officer to the federal government. Inaccurate data that the employee provided in the application, multiple reviews of the application, and manual entry of some application forms are some of the causes for the extended application-submission phase. In addition, our analyses showed that OPM took an average of 286 days to complete the initial investigations for top secret clearances, well in excess of the 180-day goal (no goal is given for clearance update investigations) specified in the government wide plan for improving the clearance process. Factors contributing to the slowness of completing the investigation phase include an inexperienced investigative workforce that has not reached its full performance level; and problems accessing national, state, and local records.
Personnel Security Clearances: An Outcome-Focused Strategy and Comprehensive Reporting of Timeliness and Quality Would Provide Greater Visibility over the Clearance Process