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How much should I charge for my haircuts? When should I raise my haircut price? How do I raise my haircut price? These questions, and many more, gnaw at the head and heart of every haircutter. No category of questions is asked of me more often. No decisions paralyze haircut professionals more than these seemingly huge and pivotal pricing issues. The good news is that these decisions can be easy to make. The better news is that these decisions are made based on data and math. Relief should come in knowing that when the emotion is removed from the decision-making process and best practices based on statistics, tracking and analysis are employed, pricing and financial decisions become logical, easy and fun. You can make the decisions with confidence and clarity. You can make these decisions in a timely manner to maximize your income and productivity.
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Ivan Zoot shares a 365 day program in how to become a $100,000 haircutter. Everything you need to know is right here in an easy-to-use format.
Jodi has been well respected as an educator in the grooming industry for many years. She is one of the top pet stylists in the world winning multiple titles included World Grand Champion and Best American Groomer. She is here to share her knowledge in this extraordinary book.With over 190 breeds recognized by the American Kennel Club along with individual breed-specific grooming instructions, it can become very overwhelming for new groomers to retain the information. Straight to the Point is the solution to learning about pattern lines, which simplifies the learning process. Whether the patterns are set tight or left more natural, the patterns are set in the same fashion. Once a groomer understands basic patterns he or she will be able to groom any breed with ease.The dogs pictured in this book are top winning show dogs presenting the correct profile according to their breed standards. Jodi chose to illustrate this way for several reasons. First, a show dog presents an excellent representation of the breed and how it should be groomed per the breed standard. Second, the reader will be able to see the realistic depth and dimensions of the coat. Last, it will give the reader a vision of the pattern in a realistic view and will be a great reference source when grooming each breed.Once the groomer understands correct pattern placement, it can easily be applied to pet trims. A pet dog does not have to be groomed using show techniques, i.e., hand stripping, to present the proper breed profile. With proper pattern placement and techniques described in this text, the groomer will be able to present a well-balanced, well-blended pet trim to the pet owner.
How to craft a personal statement that secures interviews and admissions: “Reliable advice . . . a gift to premeds.”—Sujay Kansagra, MD, author of The Medical School Manual The Premed Playbook: Guide to the Medical School Personal Statement shows students how to effectively craft their stories for medical school admission committees. It’s not only a collection of essays from students who got into top schools, but a showcase of essays that started badly and were honed to tell great stories. Ryan Gray, MD shares the stories of students who seemed unlikely to have a shot but ultimately succeeded, in part because of the advice laid out in The Premed Playbook. They had to fight their way into medical school—and told a great story to do it. The drafts-in-progress, example essays, and insider tips included here can help you do the same.
“One of the most profound and illuminating studies of this century to have been published in recent decades.”—John Gray, New York Times Book Review Hailed as “a magisterial critique of top-down social planning” by the New York Times, this essential work analyzes disasters from Russia to Tanzania to uncover why states so often fail—sometimes catastrophically—in grand efforts to engineer their society or their environment, and uncovers the conditions common to all such planning disasters. “Beautifully written, this book calls into sharp relief the nature of the world we now inhabit.”—New Yorker “A tour de force.”— Charles Tilly, Columbia University
Market players put their jobs on the line with every position they take. Any fixed income investor in the circumstance of being granted one wish would probably want to know what interest rates are going to do in the future. Economists and others have constructed models of interest rate behaviour, but no model works in all circumstances. The main aim of this book is to straddle the different worlds of theoretical models and practical market experience, while offering an interdisciplinary framework for fixed income investing and trading. A focussed but very practical approach to fixed-income investment, aimed at practitioner market Contains investment checklists and interviews with market practitioners Offers an interdisciplinary framework for fixed-income investing and trading, and combines worlds of theoretical models and practical market experience
Congratulations, you just got drafted into the NFL. Now what? Here’s what’s ahead of you: rigorous training, complicated playbooks, financial conundrums, intense pressure to perform—and temptation. Welcome to the big leagues. Informative, smart, funny, and beautifully illustrated, The Rookie Handbook has everything NFL rookies need to know to survive their first season of pro football, straight from veterans Ryan Kalil, Jordan Gross, and Geoff Hangartner. The three authors have a combined thirty years of NFL experience, but they too were rookies themselves, once upon a time. Much like rookies, NFL fans only know what they see on TV or read—obsessively following Rich Eisen and scouring obscure blogs for fantasy football info. But when it comes to what goes on in the inner sanctum, behind the locker room doors, it’s a mystery. The Rookie Handbook is the insider’s guide to that exclusive club, pulling back the curtain to reveal how players act and think—and what they do when no one is watching.
Businesses can plateau, stall, OR stagnatewithout the owners or key executives even realizing it. A business might be achieving incremental year-on-year growth and yet still be in a situation of stagnation or stall. Why? Because entrepreneurs and ...
This book offers five proven principles so multinational companies can advance diversity, equity, and inclusion with a nuanced understanding of local contexts across countries and cultures. It's easy to fall into the trap of using a single-culture worldview when implementing global DEI in organizations. But what makes DEI change efforts successful in one country may have opposite, unintended consequences in another. How do companies find the right balance between anchoring their efforts locally while pushing for change that may disrupt existing power dynamics? This is the question at the heart of global DEI work. Along with practical advice and examples, Rohini Anand offers five overarching principles derived from her own experience leading global DEI transformation and interviews with more than sixty-five leaders to provide a through line for leading global DEI transformation in divergent cultures. Local relevance—understanding markets and acknowledging local beliefs, regulations, and history—is essential for global success. This groundbreaking book explicitly details how to take local histories, laws, and practices into account in DEI transformation work while promoting social justice worldwide.