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The Operator's Manual for the New Administration explains how government works and how to make it work to advance policy goals and objectives. Bringing decades of experience in government administration, the authors have identified eight key tools-leadership, performance, people, money, contracting, technology, innovation, and collaboration-that executives must utilize in order to be successful.
As a serial entrepreneur, Kevin Kruse has seen time and again that the leadership practices that actually work are the opposite of what is commonly taught and implemented. Close Your Open Door Policy shows how a contrarian approach can be a better, faster, and easier way to succeed as a leader. Chapter by chapter, Kruse focuses on a piece of popular wisdom, then shows with real-world case studies and quantitative research that the opposite approach will lead to better results, encouraging leaders to play favorites, stay out of meetings, and, of course, close their open doors.
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The vtiger CRM is one of the most exciting and best professional-quality Open Source CRM products for small and medium enterprises today. This book covers the CRM version 6.3.0 and is a step-by-step guide to using this powerful CRM application in your business and provides a practical, hands on introduction for beginners as well as experienced CRM system administrators. It covers such topics as navigating and personalizing the system, working with accounts and contacts, using e-mail, managing activities and reports, and security. If you are seriously interested in vtiger CRM you can't be without it. This book has been written for users and administrators only. If you are looking for developer support you may visit vtiger's web page