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This friendly guide is full of field-tested help for novice supervisors. Moving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed -- to the detriment of the organization, their co-workers, and themselves. Brief yet comprehensive, The New Supervisor's Survival Manual leads new supervisors and managers through the key tasks and responsibilities of the job. Business professionals will learn to think and act like managers as they develop critical competencies such as: establishing and maintaining high performance standards communicating effectively at all levels of the organization setting clear priorities delegating and giving feedback to others analyzing and resolving problems Filled with real-life examples, handy checklists, and tools for self-assessment, The New Supervisor's Survival Manual will enhance the self-confidence and comfort level of every new supervisor.
Starting a new job always brings excitement, anticipation, and perhaps even a bit of apprehension. One thing is for sure, once you become the "new boss" you quickly discover that managing other people can be the most difficult task you face. Your new subordinates will have different personalities, and different ways of getting the job done. Some of them may have been former co-workers, and good personal friends. Many of them may not have the same desire you do to work hard day after day. Dealing with the many problems a new supervisor faces isn't easy - but help is available. Here's an instant-answer resource that takes the guesswork out of supervising other people and helps you master the problems and challenges you'll face as a new supervisor. It's packed with literally hundreds of business-tested techniques and strategies for successfully handling every area of your job - from dealing with problem people and managing time, to boosting productivity and improving your communication skills.
The Supervisor's Training Guide provides both the new and experienced supervisor with a practical and efficient way to understand and manage a diverse work force and to organize their time and communication so as to be a reliable contributor to the productivity of their organization. The program was developed from actual experiences of working supervisors and is presented in an interesting and easy to understand manner. It has proven to be successful in developing new supervisors and refining the skills of experienced supervisors for over twenty years and was been published in 2008 to make it available to a wide audience.
Being a Supervisor 1.0 is a handbook for first-time and aspiring supervisors, covering information useful in preparing to step into that role and fulfilling the duties of a supervisor on a daily basis. While the primary audience is the first-time supervisor, or aspiring supervisor, the book will also be a useful resource to experienced supervisors looking for help with daily supervisory tasks.
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
The second edition of this ground-breaking book continues the mission of its predecessor: to provide a "best principles" and "best practices" overview of the counseling supervision process, one that is firmly rooted in the recent explosion of empirical research in this field. Sponsored by the Association for Counselor Education and Supervision (ACES), the presentation is targeted primarily at master's-level practitioners who want "how-to" applications of the research literature (with examples) rather than a comprehensive review of the supervision literature. Like the first edition, this revised book is also a useful supplement for more academic texts used for doctoral-level instruction in counseling supervision. Key changes in this new edition include greater attention to multicultural and diversity issues and new chapters on group supervision and on technology. Also new are discussion questions and vignettes meant to enhance application of key concepts in each chapter as well as more sample materials and forms for practice.
Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:* How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?* Which is more important -- the results the person achieved or the way she went about doing the.
This guidebook will show how supervisors can ensure support staff to deliver quality services for people with disabilities whose quality of life is heavily dependent on how well those services are provided. Supervisors must ensure staff receive necessary training in their job duties, are actively supported to stay motivated to work proficiently and, at times, effectively assisted to improve their work performance. Supervisors have to overcome many challenges to fulfill these critical duties, often involving frequent changes in their staff work force and varying or limited resources. Complicating the job of staff supervisors is a lack of formal training necessary to perform their supervisory duties effectively. When supervisors do receive training in how to supervise staff work performance, the training is not always very useful. The training is frequently too general to equip supervisors with knowledge and skills to affect staff work performance on a routine basis. The training also is commonly based on unproven means of promoting quality staff performance, stemming from current fads or ideology that has little if any hard evidence to support the training content. Over the last five decades, a technology for supervising staff work performance in the human services has been evolving, derived from applied research conducted in many human service agencies. However, most supervisors have not had opportunities to become aware of these evidence-based means of fulfilling their supervisory duties. The purpose of The Supervisor’s Guidebook is to describe the existing evidence-based approach to supervision. Description of the approach is supplemented with practical suggestions based on the authors’ combined experience encompassing over 100 years of supervising staff performance in the human services. The intent is to provide supervisors with detailed information about tried and tested means of promoting diligent and proficient staff performance and to do so in a way that maximizes staff enjoyment with their work.
Starting a new job always brings excitement, anticipation, and perhaps even a bit of apprehension. One thing is for sure, once you become the "new boss" you quickly discover that managing other people can be the most difficult task you face. Your new subordinates will have different personalities, and different ways of getting the job done. Some of them may have been former co-workers, and good personal friends. Many of them may not have the same desire you do to work hard day after day. Dealing with the many problems a new supervisor faces isn't easy - but help is available. Here's an instant-answer resource that takes the guesswork out of supervising other people and helps you master the problems and challenges you'll face as a new supervisor. It's packed with literally hundreds of business-tested techniques and strategies for successfully handling every area of your job - from dealing with problem people and managing time, to boosting productivity and improving your communication skills.
Although engineers receive an outstanding technical education, their success in today's organization demands knowledge of how to put that education to work. The Management Survival Manual for Engineers provides this information, creating the bridge between the world of science and the working organization. The text discusses the management of technology within the organization, the management of the engineering department, and the management of engineering projects through technical approaches and personnel aspects. The Management Survival Manual for Engineers introduces the engineer to basic management of engineering, encouraging essential leadership and managerial philosophies. The book acts as a primary resource for engineers moving into managerial areas as opposed to technological ones. It addresses a multitude of topics, enabling the reader to grasp general concepts before addressing more specific concepts. Topics include: Examining the inter-organizational behavior, procedures, and policies required to work in formal organizations. Identifying the required knowledge of leadership Outlining the principles for effective communication skills Determining the responsibilities of the organization and engineering manager for preparing the new engineer entering the organization Introducing how engineering functions in the organization Forming a basic understanding for project management Describing the transition from new engineer to supervisor The Management Survival Manual for Engineers emphasizes an understanding of people, the organization, and management as opposed to technology - serving engineers entering the engineering field as well as those engineers moving into project management for the first time.