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The success of new business practices depends upon the initiative of top management, which must establish a philosophical groundwork for implementing new practices, and decide whether the change will be radical and immediate or incremental and cumulative.
“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University
We, Sharda and Margot, feel very honored to be able to write and edit such a book. Our spiritual journey has led to the passion of bringing together and sharing the thoughts we ourselves have come across in our lives by meeting gurus, swamis, like-minded seekers, managers, teachers, entrepreneurs, academics, students, and by reading books and practicing spiritual techniques. We also have gained much spiritual inspiration from the teachings of Sri Aurobindo and The Mother to whom we are grateful. The thoughts presented in this book already exist in the East and West. Integrating them into the way we do business, can help us to regain trust and respect in business even in the current economic crisis. We aim to convince others of our deep belief that spiritual practices and a spiritual orientation help make life more enjoyable and makes us better human beings through helping us to live in line with our karma in every context of life, in our roles as employees, entrepreneurs, managers, leaders, mothers, or fathers, etc.
New from Richard Barrett, The New Leadership Paradigm is more than a leadership text book (530 pages), it is a state-of-the-art learning system for 21st century leaders. The book is in six parts. Part 1 describes the fundamental principles and concepts that lie at the core of the New Leadership Paradigm learning system. Parts 2, 3, 4 & 5 apply these principles to Leading Self, Leading a Team, Leading an Organisation, and Leading in Society. The final part includes three annexes: information about the New Leadership Paradigm leadership development learning system; an overview of the Cultural Transformation Tools and an overview of the origins of the seven levels of consciousness model.
A Practical Framework for Positive Social Change In 1987, Anne Firth Murray had the idea that funding should go to grassroots women's organizations around the globe and that the recipients themselves should decide how to use that money. From that idea, The Global Fund for Women was born. The organization became a major force for good in the world, embodying a new paradigm of philanthropy. In these pages, Murray shares her wisdom, offering guidelines that demonstrate how anyone can turn a clear vision of a better world into reality.
Rapidly growing technology and globalization have put tremendous pressure on management teams. Technological developments with far reaching implications on social, economic, political, and environmental ecosystems cannot be underemphasized. Currently, organizations are trying to be more inclusive and aware of diversity, rapid technology growth, and globalization along with remotely operating businesses for profit motivation. The delegative and individual employee-based management styles of the past have become obsolete. With globalization, virtual offices, and rapid technology growth, management challenges have become an expensive force to reckon with. In this book, the authors address the recent trends in management in global environments. The authors explore issues such as managing virtual teams, gender and management, e-commerce, biased financing, quantum computing, and disruption in the financial services industry. The book will serve as a valuable resource to researchers interested in the future management challenges facing global organizations.
Managing the Dynamics of New-Product Development Processes merges product-based planning, process modelling, process execution, probabilistic simulations, and simulation based decision-making into one framework called the Dynamic new-Product Development Process. It provides readers with a means of improving the management of product development through enhanced methods and tools that are specifically tailored to the characteristics and challenges of such processes. It calls for a new Product Lifecycle Management paradigm of utilizing the managed product data for management of the product's development process. Within the framework, the methods used are enhanced or modified to fit the new-product development process requirements. Each specific method is exhaustively analyzed, from the basic definition of terms through a description of the state of the art of that topic and its limitations. Then, the method enhancements are illustrated by many examples, and discussed while suggesting further research directions. Finally, the enhanced methods are integrated and demonstrated by a test case. The main two methods described are the design structure matrix (DSM) and Petri nets, which are merged into a novel concept entitled DSM nets. Managing the Dynamics of New Product Development Processes provides algorithms, proofs, and practical examples that can be used for general study of the issues concerned. The main concepts presented are applicable to systems engineering and can be used by practitioners of product development processes, such as designers, product managers, and process managers, as well as developers of process management tools for systems with dynamically changing process structures.
As a relatively young field, emergency management has already undergone considerable evolution and change. And now that Web 2.0 technologies and social media sites such as Facebook and Twitter have become inherently ingrained in all facets of our lives, emergency managers must once again re-evaluate best practices and standardized approaches.Provid
"The way we manage organizations seems increasingly out of date. Deep inside, we sense that more is possible. We long for soulful workplaces, for authenticity, community, passion, and purpose. In this groundbreaking book, the author shows that every time, in the past, when humanity has shifted to a new stage of consciousness, it has achieved extraordinary breakthroughs in collaboration. A new shift in consciousness is currently underway. Could it help us invent a more soulful and purposeful way to run our businesses and nonprofits, schools and hospitals? A few pioneers have already cracked the code and they show us, in practical detail, how it can be done. Leaders, founders, coaches, and consultants will find this work a joyful handbook, full of insights, examples, and inspiring stories."--Page [4] of cover.
This book offers a critique of recent developments in the study of organizational structure in the USA. There has been a profusion of new paradigms offered in the USA and this has fragmented the field. Many of these paradigms share an anti-management quality, painting managers in an increasingly negative light. This book examines five major, contemporary US organizational theories: population-ecology, institutional, resource dependence, agency and transaction cost economics. Each of these theories and their attendant research is critically examined and severe problems are identified in either theoretical coherence or empirical validity. Lex Donaldson argues that it is possible to reintegrate the field by taking structural contingency theory as the core theory and adding on to it selective propositions from the newer paradigms. He also offers suggestions for needed reforms in the US academic cultural and institutional system.