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The guide is for those directly involved in MSPs to provide both the conceptual foundations and practical tools that underpin successful partnerships. This work has been inspired by the motivation and passion that comes when people dare to "walk in each other's shoes" to find new paths toward shared ambitions for the future.
Programme management is the coordinated organisation and implementation of a portfolio of projects and activities that help your business achieve its strategic objectives. Good programme management is the key to managing transformational change and, in today’s business environment, the organisations that can transform themselves are more likely to succeed. Managing Successful Programmes For Dummies is your plain-English guide to implementing and using the proven MSP method. It provides a structured framework that helps you coordinate your projects and achieve your goals. The book takes you through every step of programme management and inside you’ll find: What’s involved in a programme - and how it differs from a project! An overview of the structure of MSP Full explanations of MSP principles, governance themes and transformational flow Planning and making a business case for your programme The key roles and responsibilities in programme management The lifecycle of a programme - from conception to delivery Quality and risk management in your programme Working with stakeholders All about the MSP Qualifications
Working out what to include and exclude in an MSP offering as well as how to bundle, package and price your plans is one of the toughest things most MSP's face when building and growing their business. In this short but impactful read, Nigel demystifies the process, answers the tough questions and provides examples to help you build an MSP offering that not only appeals to your clients - but allows you to scale.
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
This study guide covers the MSP Foundation, Practitioner and Advanced Practitioner qualifications. Its purpose is to provide supporting information to candidates to help them take the MSP qualification. The aid is to be read alongside the core guidance, reading it in isolation will not provide sufficient knowledge to pass the examinations. Key features: (i) Provides enough information about the MSP qualifications so that the candidate will be familiar with the scope of the papers; (ii) Gives guidance on the types of questions candidates will be asked and help on how to approach the examinations; (iv) Uses consistent terminology with the MSP and the PPM Common Glossary, acronyms and definitions; (v) Covers the Qualification structure for MSP and exam preparation; (vi) Uses examples, hints and tips to help explain concepts where necessary.
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This book explores the world of microcontroller development through friendly lessons and progressively challenging projects, which will have you blink LEDs, make music with buzzers & interact with different sensors like accelerometers and temperature sensors. This book is focused on the MSP-EXP430G2 LaunchPad Evaluation Kit, which is a complete microcontroller development platform that includes everything you need to start creating microcontroller-based projects. Many of the 25+ projects will also leverage external components, such as the highly-integrated Educational BoosterPack, which is a modular extension to the LaunchPad and includes many components such as an RGB LED, character LCD & potentiometer. This book provides helpful guides that break down hardware circuits through visual diagrams and includes fully-commented code examples. Concepts are broken down and explained in an easy to follow language and analogies to help you understand the principles behind each project/system. The projects will encourage you to use and even combine the fundamental concepts to develop your ideas in creating new microcontroller solutions. Coverage includes: - Digital Input/Output: buttons, LEDs, turning anything into a button - Analog Input/Output: sensors, temperature, accelerometer, potentiometer, etc. - Programming fundamentals: conditional branches & loops, flow, logic, number systems - Pulse-Width Modulation (PWM): square wave, buzzer, analog signal simulation - Serial Communication: UART, SPI & I2C - Code development using Energia, a free, open-source code editor and compiler - Debugging through serial communication with a computer - Interfacing with external components such as LEDs, buzzers, potentiometers, sensors & more. With the help of this book, you will be challenged to think about developing your own unique microcontroller-based application, and you will be equipped to start solving various problems, adding intelligence to existing products, or even developing your own innovative creations with a LaunchPad development kit. - Includes over 25 projects which focuses on a learn by doing approach - Contains easy to follow diagrams and code examples - Covers Programming fundamentals, such as conditional branches and loops, flow, logic, number systems
The cloud and digital technologies have led to a dramatic overhaul of everyday life. We no longer shop, play, date and especially work like we did just twenty years ago. When we look around, we see major big-box retailers going out of business not because they didn't have clean, well-stocked stores but because they failed to evolve a digital strategy to utilize those stores. The process of digital transformation is remaking everything. But no one should recognize this change better than MSPs - digital transformation made the modern MSP industry. RMMs gave IT service companies the technology that turned them into SaaS providers, justifying a SaaS-like pricing model of monthly recurring revenue. MRR has shaped the industry ever since. Digital transformation of an MSPs internal business operations is over. Nearly every MSP now uses cloud-based infrastructure for quoting, ticketing, invoicing, and integrating other cloud-based tools beyond the RMM to enhance and extend their service offerings such as backup and cloud servers. But while MSPs have benefitted from their own internal digital transformation, most have yet to apply these changes in a way that a client directly experiences. It's as if MSPs have digitized their "store inventory," but not their "store." Clients are expected to interact with MSPs the same way they did when the industry began. This book shows you how to transform your client experience into something truly exceptional. It shows you how a digital-first client experience completely remakes the way you can land, onboard, manage and grow clients.
The Managing Successful Programmes (MSP) official book offers essential guidance for the MSP Foundation and Practitioner certification and is the next step for PRINCE2 qualified practitioners and project managers.MSP is a globally recognised framework for best practice programme management. Programmes are temporary structures used by organizations to lead investments in change.MSP is the go-to certification and guidance for programme managers, business change managers and the natural next step for PRINCE2 project managers to develop their knowledge and skills to be able to positively respond to the challenges they face when managing programmes and larger, more strategic or multiple projects.
Step sequencers are a special treat: they offer a simplified approach to composition that can be the basis for fun and creative music-making. Using the Max/MSP visual programming language, Gregory Taylor provides the recipes for over a dozen step sequencers that range from basic to surprisingly deep. In doing so, he also presents Max as the perfect toolkit for creating these addictive devices.