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Abstract: An instructional text for managers stresses productivity analysis as the critical management tool of the future, with the productivity of white collar workers analyzed using manageable principles and workable solutions. Topics include the issue of theory, and reality of white collar productivity; micro- and macro-measurement models of productivity with respect to budgeting; current white collar productivity enhancement methods; the work unit concept and the supervisor's role; personal productivity assessment and its attainment; the relevance of worker knowledge to productivity; guidelines for managing productivity; and strategic planning for productivity quantification. Case studies and examples are included throughout the text. (wz).
With its comprehensive scope and easy-to-read format, this compendium belongs in every company and academic institution concerned with business and industrial viability. Featuring scores of contributions covering the most advanced methods for the measurement and improvement of quality and productivity, no other reference can compete. Throughout 100 chapters, front-runners in the quality movement reveal the evolving theory and specific practices of world-class organizations. Spanning a wide variety of industries and business sectors, this handbook includes insightful discussions on quality and productivity in manufacturing, service industries, profit centers, administration, nonprofit and government institutions, health care and education. Topics include— Benchmarking The best way to implement an activity-based cost-management system Ten rules for building a measurement system Process simplification through cycle-time reduction Strategies for measuring and improving white-collar productivity Sharing the productivity payoff—gain sharing primer
Pt. I. Health care information systems. ch. 1. Healthcare supply chain information systems VIA service-oriented architecture / Sultan N. Turhan and Özalp Vayvay. ch. 2. The role of the CIO in the development of interoperable information systems in healthcare organizations / António Grilo [und weitere]. ch. 3. Information systems for handling patients' complaints in health organizations / Zvi Stern, Elie Mersel and Nahum Gedalia. ch. 4. How to develop quality management system in a hospital / Ville Tuomi -- pt. II. Business process information systems. ch. 5. Modeling and managing business processes / Mohammad El-Mekawy, Khurram Shahzad and Nabeel Ahmed. ch. 6. Business process reengineering and measuring of company operations efficiency / Natas̮a Vujica Herzog. ch. 7. Value chain re-engineering by the application of advanced planning and scheduling / Yohanes Kristianto, Petri Helo and Ajmal Mian. ch. 8. Cultural auditing in the age of business : multicultural logistics management, and information systems / Alberto G. Canen and Ana Canen. ch. 9. Efficiency as criterion for typification of the dairy industry in Minas Gerais state / Luiz Antonio Abrantes [und weitere]. ch. 10. A neurocybernetic theory of social management systems / Masudul Alam Choudhury. ch. 11. Systematization approach for exploring business information systems : management dimensions / Albena Antonova. ch. 12. A structure for knowledge management systems assessment and audit / Joao Pedro Albino, Nicolau Reinhard and Silvina Santana. ch. 13. Risk management in enterprise resource planning systems introduction / Davide Aloini, Riccardo Dulmin and Valeria Mininno -- pt. III. Industrial data and management systems. ch. 14. Asset integrity management : operationalizing sustainability concerns / R.M. Chandima Ratnayake. ch. 15. How to boost innovation culture and innovators? / Andrea Bikfalvi [und weitere]. ch. 16. A decision support system for assembly and production line balancing / A.S. Simaria [und weitere]. ch. 17. An innovation applied to the simulation of RFID environments as used in the logistics / Marcelo Cunha De Azambuja [und weitere]. ch. 18. Customers' acceptance of new service technologies : the case of RFID / Alessandra Vecchi, Louis Brennan and Aristeidis Theotokis. ch. 19. Operational efficiency management tool placing resources in intangible assets / Claudelino Martins Dias Junior, Osmar Possamai and Ricardo Goncalves. ch. 20. Interactive technology maps for strategic planning and research directions based on textual and citation analysis of patents / Elisabetta Sani, Emanuele Ruffaldi and Massimo Bergamasco. ch. 21. Determining key performance indicators : an analytical network approach / Daniela Carlucci and Giovanni Schiuma -- pt. IV. Strategic business information systems. ch. 22. The use of information technology in small industrial companies in Latin America - the case of the interior of Sao Paulo, Brazil / Otávio José De Oliveira and Guilherme Fontana. ch. 23. Technology : information, business, marketing, and CRM management / Fernando M. Serson. ch. 24. Transfer of business and information management systems : issues and challenges / R. Nat Natarajan. ch. 25. Toward digital business ecosystem analysis / Aurelian Mihai Stanescu [und weitere]. ch. 26. The dynamics of the informational contents of accounting numbers / Akinloye Akindayomi -- pt. V. Information systems in supply chain management. ch. 27. Supply chain enabling technologies : management challenges and opportunities / Damien Power. ch. 28. Supply chain management / Avninder Gill and M. Ishaq Bhatti. ch. 29. Measuring supply chain performance in SMES / Maria Argyropoulou [und weitere]. ch. 30. Information sharing in service supply chain / Sari Uusipaavalniemi, Jari Juga and Maqsood Sandhu. ch. 31. RFID applications in the supply chain : an evaluation framework / Valerio Elia, Maria Grazia Gnoni and Alessandra Rollo -- pt. VI. Tools for the evaluation of business information systems. ch. 32. Tools for the decision-making process in the management information system of the organization / Carmen De Pablos Heredero and Mónica De Pablos Heredero. ch. 33. Preliminaries of mathematics in business and information management / Mohammed Salem Elmusrati. ch. 34. Herding does not exist or just a measurement problem? A meta-analysis / Nizar Hachicha, Amina Amirat and Abdelfettah Bouri. ch. 35. Object-oriented metacomputing with exertions / Michael Sobolewski. ch. 36. A new B2B architecture using ontology and web services technology / Youcef Aklouf. ch. 37. The roles of computer simulation in supply chain management / Jia Hongyu and Zuo Peng
Includes appendix, index
USA. Monograph on the practical application of industrial productivity measurement in private enterprise to improve company performance - seeks to demonstrate that company survival, autonomy and profitability is closely linked to ability to control production costs, describes methodology for setting up a measurement programme and gives examples. References.