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Successful communications strategies for business situations"--Cover./ Originally published as: Success with the gentle art of verbal self-defense./ Includes bibliographical references (p. 268-281) and index
Most of us are under verbal attack everyday and often don't realize it. In "The Gentle Art of Verbal Self-Defense" you'll learn the skills you need to respond to all types of verbal attack
Explains why self-deception is at the heart of many leadership problems, identifying destructive patterns that undermine the successes of potentially excellent professionals while revealing how to improve teamwork, communication, and motivation. Reprint.